BT engineer visit regarding ADSL

Hello everyone

I live 4km from my exhchange and am unable to get broadband even though my
neighbours can get it. BT advised this is due to line loss.

Anyway, I posted messages on the forums and was advised to "moan to BT about
my noisy phone line, but not to mention ADSL", in order to get an engineer
to come out. I have done this and a BT engineer is coming in a few days
time.

Considering that the is a little background noise on my line but nothing in
the realms of eardrum bursting. How do I play this with the engineer? Do I
mention ADSL or not? And what information do I need from him in my quets
for ADSL?

BT have said that if there isn't a problem with the external line then I
will be charged a call out fee. I do I avoid this and ensure the line is
fixed so I can receive ADSL?

Please help.

On Wed, 9 Jun 2004 12:58:28 +0100, Dave wrote:

> I live 4km from my exhchange and am unable to get broadband even though my
> neighbours can get it. BT advised this is due to line loss.

Who did you order from? Get a "manual order" done, and someone will test
the line for you properly, instead of just guessing based on line length
and pair diameter.

If you get refused at that stage you're out of luck. Wait for extended
long reach in Autumn.

> Anyway, I posted messages on the forums and was advised to "moan to BT about
> my noisy phone line, but not to mention ADSL", in order to get an engineer
> to come out. I have done this and a BT engineer is coming in a few days
> time.

Expect a large bill. The pressure is now on for CSEs to charge for
unnecessary appointments because twerps in 'forums' keep advising people
like you to call them out when it isn't necessary.

> Considering that the is a little background noise on my line but nothing in
> the realms of eardrum bursting. How do I play this with the engineer? Do I
> mention ADSL or not? And what information do I need from him in my quets
> for ADSL?

A PSTN-trained CSE will be of no help unless your voice-grade line is
faulty. They will arrive, find your line working fine, stick you with
the bill, and leave.

> BT have said that if there isn't a problem with the external line then I
> will be charged a call out fee. I do I avoid this and ensure the line is
> fixed so I can receive ADSL?

Pay for a new line and attach the condition that it must qualify for
ADSL. You can do this. and the manual order process, through A&A.

It is quite likely that your line can support ADSL. You just have to get
someone to test it properly. Unfortunately for you the method you are
trying is only going to get you one pissed off faultsperson and a bill.

> It is quite likely that your line can support ADSL. You just have to get
> someone to test it properly. Unfortunately for you the method you are
> trying is only going to get you one pissed off faultsperson and a bill.

Yeah and this is exactly the reason why our bills are so expensive - thanks
in advance for that.

Go down the proper route, ask the proper questions and be honest, and you'll
get the result you are looking for.

You should have done all this first, I hope you get a huge fuck off bill for
wasting everyones time.

Dave wrote:
> I live 4km from my exhchange and am unable to get broadband even
> though my neighbours can get it. BT advised this is due to line loss.
>
> Anyway, I posted messages on the forums and was advised to "moan to
> BT about my noisy phone line, but not to mention ADSL", in order to
> get an engineer to come out. I have done this and a BT engineer is
> coming in a few days time.
>
> Considering that the is a little background noise on my line but
> nothing in the realms of eardrum bursting. How do I play this with
> the engineer? Do I mention ADSL or not? And what information do I
> need from him in my quets for ADSL?
>
> BT have said that if there isn't a problem with the external line
> then I will be charged a call out fee. I do I avoid this and ensure
> the line is fixed so I can receive ADSL?

I would recommend you act in an honest manner, and you are more likely to be
helped. BT have not been charging for unnecessary call-outs to ADSL
customers up to now (including when there is no customer at home or no fault
on the line), but they recently announced that they would be doing so in
future.

The best thing to do, as others have suggested, is to get your prospective
ISP to raise a manual order, bypassing the results of the line checker, so
that your line will be tested and the order attempted. I would also
telephone BT and cancel the engineer call before you pick up the ~£60 fee.

Good luck!

Dominic

--
ICBroadband Tech Support - working for you 24 hours a day, 365 days a year
24 hour service status information telephone: 0870 760 5933
www.icbroadband.com/support

Dominic wrote:
> Dave wrote:
>> I live 4km from my exhchange and am unable to get broadband even
>> though my neighbours can get it. BT advised this is due to line
>> loss.
>>
>> Anyway, I posted messages on the forums and was advised to "moan to
>> BT about my noisy phone line, but not to mention ADSL", in order to
>> get an engineer to come out. I have done this and a BT engineer is
>> coming in a few days time.
>>
>> Considering that the is a little background noise on my line but
>> nothing in the realms of eardrum bursting. How do I play this with
>> the engineer? Do I mention ADSL or not? And what information do I
>> need from him in my quets for ADSL?
>>
>> BT have said that if there isn't a problem with the external line
>> then I will be charged a call out fee. I do I avoid this and
>> ensure the line is fixed so I can receive ADSL?
>
> I would recommend you act in an honest manner, and you are more
> likely to be helped. BT have not been charging for unnecessary
> call-outs to ADSL customers up to now (including when there is no
> customer at home or no fault on the line), but they recently
> announced that they would be doing so in future.

That's because, at the present moment most ISP's pay for the engineers to
visit (had 2 today) & the only way the engineers can start charging is if
they actually start to change customers wiring, (rerunning faulty extensions
etc) if it's the endusers kit/PC & or the ISP's modem then (at the moment)
there are nocharges which can be raised to the end user..

The best route is to say that it is intermittently noisy, that way ( if the
engineer isn't having to bad a day) they will change something

Kráftéé wrote:
> Dominic wrote:
>> Dave wrote:
>>> I live 4km from my exhchange and am unable to get broadband even
>>> though my neighbours can get it. BT advised this is due to line
>>> loss.
>>>
>>> Anyway, I posted messages on the forums and was advised to "moan to
>>> BT about my noisy phone line, but not to mention ADSL", in order to
>>> get an engineer to come out. I have done this and a BT engineer is
>>> coming in a few days time.
>>>
>>> Considering that the is a little background noise on my line but
>>> nothing in the realms of eardrum bursting. How do I play this with
>>> the engineer? Do I mention ADSL or not? And what information do I
>>> need from him in my quets for ADSL?
>>>
>>> BT have said that if there isn't a problem with the external line
>>> then I will be charged a call out fee. I do I avoid this and
>>> ensure the line is fixed so I can receive ADSL?
>>
>> I would recommend you act in an honest manner, and you are more
>> likely to be helped. BT have not been charging for unnecessary
>> call-outs to ADSL customers up to now (including when there is no
>> customer at home or no fault on the line), but they recently
>> announced that they would be doing so in future.
>
> That's because, at the present moment most ISP's pay for the
> engineers to visit (had 2 today) & the only way the engineers can
> start charging is if they actually start to change customers wiring,
> (rerunning faulty extensions etc) if it's the endusers kit/PC & or
> the ISP's modem then (at the moment) there are nocharges which can be
> raised to the end user..
>
> The best route is to say that it is intermittently noisy, that way (
> if the engineer isn't having to bad a day) they will change something

bung the engineer £20 and hope he takes it

"Dave" <@.> wrote in message
news:gXCxc.12806$(E-Mail Removed)...
> Hello everyone

> Considering that the is a little background noise on my line but nothing
in
> the realms of eardrum bursting. How do I play this with the engineer? Do
I
> mention ADSL or not? And what information do I need from him in my quets
> for ADSL?
>
> BT have said that if there isn't a problem with the external line then I
> will be charged a call out fee. I do I avoid this and ensure the line is
> fixed so I can receive ADSL?

I had the same problem with noise.



I'd already got my BB installed and working, but after a couple of months
the noise I'd had about 12 months ago came back, knocking out my BB
intermittently.



I had 3 BT engineers call, the last one putting a new section of cable in
from the junction box to my master socket, which has shoveled the problem.



The thing it, they kept telling me there was no fault on the line, when I
could blatantly here there was.



If I'd have to pay for the first 2 engineers to find no fault, I'd still be
having intermittent BB even now probably.