BT Doing Its Utmost To Drive Away Custom

I've dealt with some pretty cavalier suppliers in my time, Watford
Electronics spring to mind, but I think this is about the worst yet.

Before I go any further, let me explain that I have no outstanding
bills with BT except the current one, which is barely legible because
they don't know how to do HTML colour schemes properly, is dated the
15/1, was sent to me on 16/1, and should be paid by 25/1, today of
course being only 24/1.

In fact, I usually pay all my monthly bills together on or around the
last day of each month, and hitherto this hasn't been a particular
problem.

I try to logon on to my normal websites today, and instead of the
intended sites on the first two tabs on browser, I find the following,
and in addition everything on port 80 has slowed to a crawl, even
accessing my BT account page to check the actual status of my account:

"""BT.com homepage
Personal

Important notice from BT Total Broadband

You have received this message as there is an outstanding issue that
requires attention and action on your BT Total Broadband service.

If you are the account holder for this broadband service, click here
to find out more.

If you are not the account holder, please ask the account holder to
access the above link or contact BT.

If the account holder is unavailable, and you want to continue using
the internet, please click your Homepage link to remove this message.

If you are worried about the source of this notice please read our FAQ

Note: The use of a pop-up blocker may prevent you from being able to
view this FAQ.

* BT.com
* Contact BT
* Site map
* About BT
* Privacy Policy
* Code of practice
* Find a number
"""

I tried to phone to complain, but got a message that they're
"extremely busy right now, so you might have to hold for some time!"
and being able to guess at a likely reason, I rang off.

I presume I'm not alone with this? Anyone else encountered it?
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On 24/01/2012 18:29, Java Jive wrote:

> """BT.com homepage
> Personal
>
> Important notice from BT Total Broadband
>
> You have received this message as there is an outstanding issue that
> requires attention and action on your BT Total Broadband service.
>

It proves the hooks in their cache infrastructure works ... Me wonders
what they have also go patched in there. Phorm?

--
Adrian C

On 24/01/2012 18:29, Java Jive wrote:
> I've dealt with some pretty cavalier suppliers in my time, Watford
> Electronics spring to mind, but I think this is about the worst yet.
>
> Before I go any further, let me explain that I have no outstanding
> bills with BT except the current one, which is barely legible because
> they don't know how to do HTML colour schemes properly, is dated the
> 15/1, was sent to me on 16/1, and should be paid by 25/1, today of
> course being only 24/1.
>
> In fact, I usually pay all my monthly bills together on or around the
> last day of each month, and hitherto this hasn't been a particular
> problem.
>
> I try to logon on to my normal websites today, and instead of the
> intended sites on the first two tabs on browser, I find the following,
> and in addition everything on port 80 has slowed to a crawl, even
> accessing my BT account page to check the actual status of my account:
>
> """BT.com homepage
> Personal
>
> Important notice from BT Total Broadband
>
> You have received this message as there is an outstanding issue that
> requires attention and action on your BT Total Broadband service.
>
> If you are the account holder for this broadband service, click here
> to find out more.
>
> If you are not the account holder, please ask the account holder to
> access the above link or contact BT.
>
> If the account holder is unavailable, and you want to continue using
> the internet, please click your Homepage link to remove this message.
>
> If you are worried about the source of this notice please read our FAQ
>
> Note: The use of a pop-up blocker may prevent you from being able to
> view this FAQ.
>
> * BT.com
> * Contact BT
> * Site map
> * About BT
> * Privacy Policy
> * Code of practice
> * Find a number
> """
>
> I tried to phone to complain, but got a message that they're
> "extremely busy right now, so you might have to hold for some time!"
> and being able to guess at a likely reason, I rang off.
>
> I presume I'm not alone with this? Anyone else encountered it?

Someone at BT has clearly thought of another sneaky way to get everyone
onto Direct Debit?
:-(

George

They're much more likely simply to lose my custom. No way will I be
treated like this.

On Tue, 24 Jan 2012 19:08:30 +0000, George Weston
<(E-Mail Removed)> wrote:
>
> Someone at BT has clearly thought of another sneaky way to get everyone
> onto Direct Debit?
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Perhaps they've thought better of this, because it's all cleared now,
and I can access the www normally.

On Tue, 24 Jan 2012 18:29:53 +0000, Java Jive <(E-Mail Removed)>
wrote:
>
> I try to logon on to my normal websites today, and instead of the
> intended sites on the first two tabs on browser, I find the following,
> and in addition everything on port 80 has slowed to a crawl, even
> accessing my BT account page to check the actual status of my account:
--
================================================== =======
Please always reply to ng as the email in this post's
header does not exist. Or use a contact address at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html

On Tue, 24 Jan 2012 19:39:21 +0000, Java Jive she banged:

> They're much more likely simply to lose my custom. No way will I be
> treated like this.
>
You could, of course, just quite moaning and pay your bills on time? I
know, I know - it's not your fault you pay late, it's BT's.

I suggest you reread my OP - my whole point was that the messages
came up before the time that BT themselves had allowed to pay the
Bill.

Also, I doubt very much whether I am alone in paying all my bills at
once at the end of the month. Certainly, in the days of
written/printed billing, this used to be common business and personal
practice.

On Wed, 25 Jan 2012 06:54:35 +0000 (UTC), Ass Gun Nun
<(E-Mail Removed)> wrote:
>
> You could, of course, just quite moaning and pay your bills on time? I
> know, I know - it's not your fault you pay late, it's BT's.
--
================================================== =======
Please always reply to ng as the email in this post's
header does not exist. Or use a contact address at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html

"Java Jive" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> I've dealt with some pretty cavalier suppliers in my time, Watford
> Electronics spring to mind, but I think this is about the worst yet.
>
> Before I go any further, let me explain that I have no outstanding
> bills with BT except the current one, which is barely legible because
> they don't know how to do HTML colour schemes properly, is dated the
> 15/1, was sent to me on 16/1, and should be paid by 25/1, today of
> course being only 24/1.
>
> In fact, I usually pay all my monthly bills together on or around the
> last day of each month, and hitherto this hasn't been a particular
> problem.
>
> I try to logon on to my normal websites today, and instead of the
> intended sites on the first two tabs on browser, I find the following,
> and in addition everything on port 80 has slowed to a crawl, even
> accessing my BT account page to check the actual status of my account:
>
> """BT.com homepage
> Personal
>
> Important notice from BT Total Broadband
>
> You have received this message as there is an outstanding issue that
> requires attention and action on your BT Total Broadband service.
>
> If you are the account holder for this broadband service, click here
> to find out more.
>
> If you are not the account holder, please ask the account holder to
> access the above link or contact BT.
>
> If the account holder is unavailable, and you want to continue using
> the internet, please click your Homepage link to remove this message.
>
> If you are worried about the source of this notice please read our FAQ
> Note: The use of a pop-up blocker may prevent you from being able to
> view this FAQ.
>
> * BT.com
> * Contact BT
> * Site map
> * About BT
> * Privacy Policy
> * Code of practice
> * Find a number
> """
>
> I tried to phone to complain, but got a message that they're
> "extremely busy right now, so you might have to hold for some time!"
> and being able to guess at a likely reason, I rang off.
>
> I presume I'm not alone with this? Anyone else encountered it?


You are the one at fault. You agreed to BT's terms and conditions that
include paying the bill by the due date. That means BT receiving your cheque
by that date. If you habitually pay the bill late, as it seems you do, then
don't expect to get away with it.

Peter Crosland

"Java Jive" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I suggest you reread my OP - my whole point was that the messages
> came up before the time that BT themselves had allowed to pay the
> Bill.
>
> Also, I doubt very much whether I am alone in paying all my bills at
> once at the end of the month. Certainly, in the days of
> written/printed billing, this used to be common business and personal
> practice.

BT terms of business have required payment in this way for at least forty
years. Current practice by a huge majority of private individuals is to pay
by direct debit. In all but a tiny minority of occasions this works far
efficiently and is much cheaper that using a nineteenth century method.
Respectable and efficient businesses also pay their bills on time according
to the terms they have agreed to. Those who don't just drive up the costs
for everybody else.

Peter Crosland

On Wed, 25 Jan 2012 13:59:10 +0000, Peter Crosland wrote:

> "Java Jive" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I suggest you reread my OP - my whole point was that the messages
>> came up before the time that BT themselves had allowed to pay the Bill.
>>
>> Also, I doubt very much whether I am alone in paying all my bills at
>> once at the end of the month. Certainly, in the days of
>> written/printed billing, this used to be common business and personal
>> practice.
>
> BT terms of business have required payment in this way for at least
> forty years. Current practice by a huge majority of private individuals
> is to pay by direct debit. In all but a tiny minority of occasions this
> works far efficiently and is much cheaper that using a nineteenth
> century method. Respectable and efficient businesses also pay their
> bills on time according to the terms they have agreed to. Those who
> don't just drive up the costs for everybody else.

True, but they have relentlessy reduced the time allowed, to an
unacceptably short one.

The time you get is from when the bill is produced - by the time I
receive it, there are about two days left before the deadline.



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