BT Broadband, ZyXEL, newbie, a bottle of wine and a big headache :-(

Please help me sort this (sob, sniff)

I have bt adsl and was having problems getting ICS working over my
home network (although it works fine just as a stand alone) so thought
I would get a router which support pppoa. Enter ZyXEL prestige 650h-e1
but I am having real problems troubleshooting it!

Via the routers web server I get:


LAN connections
Test your Ethernet Connection PASS

WAN connections
Test ADSL synchronization PASS
Test ADSL(ATM OAM) loopback test FAIL
Test PPP/PPPoE server connection FAIL
Ping default gateway FAIL


This may as well be a different language to me. Happy to provide any
settings you need them.

TIA
--
Darren

"Darren Smith" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) m
> Via the routers web server I get:
>
>
> LAN connections
> Test your Ethernet Connection PASS
>
> WAN connections
> Test ADSL synchronization PASS
> Test ADSL(ATM OAM) loopback test FAIL
> Test PPP/PPPoE server connection FAIL
> Ping default gateway FAIL
>
>
> This may as well be a different language to me. Happy to provide any
> settings you need them.

You need to set the router to use PPPoA (not PPPoE)
VPI= 0
VCI= 38

You also need to enter something as your username and password (though this
can be anything you like)

Regards
Sunil

In message <(E-Mail Removed)> , Darren
Smith <(E-Mail Removed)> writes
>Please help me sort this (sob, sniff)
>
>I have bt adsl and was having problems getting ICS working over my
>home network (although it works fine just as a stand alone) so thought
>I would get a router which support pppoa. Enter ZyXEL prestige 650h-e1
>but I am having real problems troubleshooting it!

I've got a Prestige 650H-E1 here - indeed, this message comes to you via
it.

The only thing that doesn't work properly on them is multicast - IGMP is
documented as broken in the firmware release notes.


>Via the routers web server I get:
>
>
>LAN connections
> Test your Ethernet Connection PASS
>
>WAN connections
> Test ADSL synchronization PASS
> Test ADSL(ATM OAM) loopback test FAIL
> Test PPP/PPPoE server connection FAIL
> Ping default gateway FAIL
>
>
>This may as well be a different language to me. Happy to provide any
>settings you need them.

It sounds like you've got the settings wrong. On an IPstream ISP, you
should get PASS all the way down.


Go through the wizard (which I can't easily do without trashing my
non-standard settings).

Mode should be Routing.

Encapsulation PPPoA
Multiplexing VC

VPI 0
VCI 38

ATM QoS should be UBR if you're asked.

User name and password should be as supplied by your ISP - don't forget
the @ part. Mine is something like zen12345@zen.




David
--
David Wood
(E-Mail Removed)

David Wood <(E-Mail Removed)> wrote in message news:<u810ebC+(E-Mail Removed)>...
--snip--

> Go through the wizard (which I can't easily do without trashing my
> non-standard settings).
>
> Mode should be Routing.
>
> Encapsulation PPPoA
> Multiplexing VC
>
> VPI 0
> VCI 38
>
> ATM QoS should be UBR if you're asked.
>
> User name and password should be as supplied by your ISP - don't forget
> the @ part. Mine is something like zen12345@zen.


Thanks for the reply. I had all of the settings above already in :-(.
I Have tripple checked !!!!

Could there be a problem with windows (XP pro) or is there another
setting in the modem which may be messing things up?

Thanks in eager advance
--
Darren

In message <(E-Mail Removed) >, Darren
Smith <(E-Mail Removed)> writes
>David Wood <(E-Mail Removed)> wrote in message
>news:<u810ebC+(E-Mail Removed)>...
>--snip--
>
>> Go through the wizard (which I can't easily do without trashing my
>> non-standard settings).
>>
>> Mode should be Routing.
>>
>> Encapsulation PPPoA
>> Multiplexing VC
>>
>> VPI 0
>> VCI 38
>>
>> ATM QoS should be UBR if you're asked.
>>
>> User name and password should be as supplied by your ISP - don't forget
>> the @ part. Mine is something like zen12345@zen.
>
>
>Thanks for the reply. I had all of the settings above already in :-(.

The second screen of the wizard should be:

User name: ISP user name
Password: ISP password

IP address: Obtain an IP address automatically

Connection: Nailed-Up Connection


Network Address Translation - you probably want SUA only.


>I Have tripple checked !!!!

Presumably you've power cycled the ZyXEL after inserting your settings
(that is, unplugged it, waited 30 seconds and plugged it back in again).
If not, try that - you may be surprised!

What do the logs show - that's under Advanced Setup, Logs, View Logs,
and the system status - that's under Maintenance, System Status - and
not only look there, but press the Show Statistics button.


Things can't be that wrong, as what you posted the last time shows that
the router has sync.


>Could there be a problem with windows (XP pro) or is there another
>setting in the modem which may be messing things up?

It's very unlikely to be anything in Windows - as the router itself
should work (or not work) on its own. The next question is once you have
the router connected, do you have Windows configured correctly to use it
- but it doesn't sound like you've got that far.


The Prestige has a fairly good telnet interface - if you want to check
whether the router is working correctly, telnet to the Prestige's IP
address, select menu 24, then 8. At the command prompt, try

ip ping news.bbc.co.uk


To get out of that mode, type

exit

at the prompt, then select menu 99.



If you really can't get things sorted, you could try

sys romreset

at the command prompt - which will reset the router to factory defaults.
At that point, you could configure it again from scratch through the
wizard and see if that's any better.




David
--
David Wood
(E-Mail Removed)

David Wood <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>...

> If you really can't get things sorted, you could try

I couldn't :-(

> sys romreset

So I did. Entered all the details again through the wizzard and it
worked first time!!!!!

Thank you very very very very very much for your time.

--
Darren Smith