BT Broadband - it pays to threaten migration

I telephoned BT Broadband today asking for a MAC number so I can migrate to
another provider. I was offered the upgrade to 2mb as soon as possible if I
would stay (next Friday infact). They also said that from March 23rd the
'classic' broadband service would also include a full pop3 and smpt email
service at no extra cost for the first time.

Worth giving them a ring if you haven't had an upgrade letter yet and
threatening to leave.

Simon

oops I meant 'smtp'


"Simon" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I telephoned BT Broadband today asking for a MAC number so I can migrate to
>another provider. I was offered the upgrade to 2mb as soon as possible if I
>would stay (next Friday infact). They also said that from March 23rd the
>'classic' broadband service would also include a full pop3 and smpt email
>service at no extra cost for the first time.
>
> Worth giving them a ring if you haven't had an upgrade letter yet and
> threatening to leave.
>
> Simon
>

> I telephoned BT Broadband today asking for a MAC number so I can
> migrate to another provider. I was offered the upgrade to 2mb as soon
> as possible if I would stay (next Friday infact).

That's as bad as an employer only offering you a pay rise when you hand in
your resignation ... if they don't value you as a customer, get out of
there!

On Fri, 25 Feb 2005 19:06:38 -0000, "Simon" <(E-Mail Removed)>
wrote:

>I telephoned BT Broadband today asking for a MAC number so I can migrate to
>another provider. I was offered the upgrade to 2mb as soon as possible if I
>would stay (next Friday infact). They also said that from March 23rd the
>'classic' broadband service would also include a full pop3 and smpt email
>service at no extra cost for the first time.
>
>Worth giving them a ring if you haven't had an upgrade letter yet and
>threatening to leave.
>
>Simon
>

excuse my ignorance but what is a MAC number?
on currently using bt classic 512 no email etc.

Its the number you need to quote to a new provider to enable you to change
provider without a break in service.


<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 25 Feb 2005 19:06:38 -0000, "Simon" <(E-Mail Removed)>
> wrote:
>
>>I telephoned BT Broadband today asking for a MAC number so I can migrate
>>to
>>another provider. I was offered the upgrade to 2mb as soon as possible if
>>I
>>would stay (next Friday infact). They also said that from March 23rd the
>>'classic' broadband service would also include a full pop3 and smpt email
>>service at no extra cost for the first time.
>>
>>Worth giving them a ring if you haven't had an upgrade letter yet and
>>threatening to leave.
>>
>>Simon
>>
>
> excuse my ignorance but what is a MAC number?
> on currently using bt classic 512 no email etc.
>

I had the same experience last autumn. When I asked for the MAC BT
Yahoo immediately offered me a really cheap deal for a while - 6 months
or so. When I said what happens after the 6 months, I was told they
would re-consider. That was not good enough and I left anyway. Very
satisfied with my new supplier, Central Point.

"Simon" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I telephoned BT Broadband today asking for a MAC number so I can migrate to
>another provider. I was offered the upgrade to 2mb as soon as possible if I
>would stay (next Friday infact). They also said that from March 23rd the
>'classic' broadband service would also include a full pop3 and smpt email
>service at no extra cost for the first time.
>
> Worth giving them a ring if you haven't had an upgrade letter yet and
> threatening to leave.

It works with Sky TV too, I'm told. Threaten to cancel your subscription and
they offer to half the price for the next three months or so.

(kim)

On Fri, 25 Feb 2005 19:06:38 -0000, "Simon" <(E-Mail Removed)>
wrote:

>I telephoned BT Broadband today asking for a MAC number so I can migrate to
>another provider. I was offered the upgrade to 2mb as soon as possible if I
>would stay (next Friday infact). They also said that from March 23rd the
>'classic' broadband service would also include a full pop3 and smpt email
>service at no extra cost for the first time.
>
>Worth giving them a ring if you haven't had an upgrade letter yet and
>threatening to leave.
>
>Simon
>

Makes me think of the advert with Clarkson in it. "This isn't just
for the Johnny Come Latelys, it's for our most important customers,
every single one of them", or something like that.

Yeah, right!

Jake

kim <(E-Mail Removed)> wrote:
> "Simon" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I telephoned BT Broadband today asking for a MAC number so I can migrate to
>>another provider. I was offered the upgrade to 2mb as soon as possible if I
>>would stay (next Friday infact). They also said that from March 23rd the
>>'classic' broadband service would also include a full pop3 and smpt email
>>service at no extra cost for the first time.
>>
>> Worth giving them a ring if you haven't had an upgrade letter yet and
>> threatening to leave.
>
> It works with Sky TV too, I'm told. Threaten to cancel your subscription and
> they offer to half the price for the next three months or so.

Just had this experience.
AIUI, they've also got a 30 day cancellation clause in it.
So, if you're on a 35/mo sub, then if you don't take up the offer, you
end up paying more, as you've still got one payment (usually) to pay.

>>excuse my ignorance but what is a MAC number?
>>on currently using bt classic 512 no email etc.
>>
>
>
>

Simon wrote:
> Its the number you need to quote to a new provider to enable you to
change
> provider without a break in service.
>

It's also a term used for networking cards!!

So if you see it mentioned elsewhere don't get the two mixed up