BT broadband only works when someone is using the phone :S

Hi,

Posted on behalf of my sister who is
(a) not very technical
(b) struggling to connect

She has just subscribed to BT Broadband. She has installed her modem, popped
in a microfilter and gone off in search of the internet.

but ... she cant get a connection. when she rings the BT support line (at
50p a minute !) her connection suddenly appears. As soon as she hangs up her
broadband goes as well. Im heading over to her place to have a nosey
tomorrow but, to be honest, im a bit stumped by what it could be. Initial
thoughts were duff microfileter, but she has tried two different ones. Plus
I thought that microfilter problems would still allow connection when no
phone call is being made, but would lose it when the phone was in use (ie
the other way round to her problems).

anyone seen this before ? anyone got any suggestions ?

thanks in advance.

In article <(E-Mail Removed) >,
stuartH@stuartH says...


> but ... she cant get a connection. when she rings the BT support line (at
> 50p a minute !) her connection suddenly appears. As soon as she hangs up her
> broadband goes as well.

Exact same problem recently with someone I know .... as soon as they got
a dial tone on their phone, their AOL worked, and the worked pretty
flawlessly thereafter until they'd turned off the PC, turned it on
again, ad infinitum

BT were called out, line fault. It's now working perfectly.

thanks. sounds similar, but theirs seems to go as soon as the phone hangs up


according to BT is may be a couple of weeks till someone can get out to look
at the line.

at least it sounds like line problems can cause such things. i was stumped.

cheers.

"ComPCs" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> In article <(E-Mail Removed) >,
> stuartH@stuartH says...
>
>
>> but ... she cant get a connection. when she rings the BT support line (at
>> 50p a minute !) her connection suddenly appears. As soon as she hangs up
>> her
>> broadband goes as well.
>
> Exact same problem recently with someone I know .... as soon as they got
> a dial tone on their phone, their AOL worked, and the worked pretty
> flawlessly thereafter until they'd turned off the PC, turned it on
> again, ad infinitum
>
> BT were called out, line fault. It's now working perfectly.

> Hi,
>
> Posted on behalf of my sister who is
> (a) not very technical
> (b) struggling to connect
>
> She has just subscribed to BT Broadband. She has installed her modem,
> popped
> in a microfilter and gone off in search of the internet.
>
> but ... she cant get a connection. when she rings the BT support line
> (at
> 50p a minute !) her connection suddenly appears. As soon as she hangs
> up her
> broadband goes as well. Im heading over to her place to have a nosey
> tomorrow but, to be honest, im a bit stumped by what it could be.
> Initial
> thoughts were duff microfileter, but she has tried two different ones.
> Plus
> I thought that microfilter problems would still allow connection when
> no
> phone call is being made, but would lose it when the phone was in use
> (ie
> the other way round to her problems).
>
> anyone seen this before ? anyone got any suggestions ?
>
> thanks in advance.
>
>
This is a more common problem than you think.
It's will be one of the following:-

Incorrect setup at your end (most likley)
Internal wiring problem
Line/Exchange problem
Modem problem (Least likley)

To check it out, disconnect all phone sockets. Connect 1 filter, 1 phone
and your modem/router to the master telephone sockets. If the problem
persists then call BT tech support and have them escalate a broadband
line fault to BT Wholesale. One more thing - does the modem / router
sync when you simply take the phone off the hook? If so, check the local
anntenuation (tell us the modem in use - we may be able to help you do
this). For a 2meg line, this should be below 45db, 1 meg <60db, 512k
<64db (realistically)


George

Stuart H wrote:
>
> Hi,
>
> Posted on behalf of my sister who is
> (a) not very technical
> (b) struggling to connect
>
> She has just subscribed to BT Broadband. She has installed her modem, popped
> in a microfilter and gone off in search of the internet.
>
> but ... she cant get a connection. when she rings the BT support line (at
> 50p a minute !) her connection suddenly appears. As soon as she hangs up her
> broadband goes as well. Im heading over to her place to have a nosey
> tomorrow but, to be honest, im a bit stumped by what it could be. Initial
> thoughts were duff microfileter, but she has tried two different ones. Plus
> I thought that microfilter problems would still allow connection when no
> phone call is being made, but would lose it when the phone was in use (ie
> the other way round to her problems).
>
> anyone seen this before ? anyone got any suggestions ?
>
> thanks in advance.

Seen several times over the months here, well known line fault (a high
resistance or corroded bit IIRC, gets cleaned up by the voice circuit
going live) so report it via the ISP with all details about it fixing
itself.
Note: report to her ISP who then reports it to BT as a broadband fault.
If you report to BT directly they will merely say that your voice phone
works OK.

Bill

On Tue, 27 Sep 2005 22:38:51 +0100, Stuart H wrote:

> thanks. sounds similar, but theirs seems to go as soon as the phone hangs up
>

Went to a customer the other day who had this, to cut a long story short
they had Sky in and fitted extra digi boxes. One of them had no filter.
Fitted a filter and up came the broadband.


Dave

thanks for the help from everyone.

for info its an alcatel speedtouch modem. she only has one phonepoint in the
house. the microfilter runs straight from that point.

i will ask about the 'just taking the phone off the hook' bit.

local anntenuation ? hehehe. bit over my head here. can you explain ?
cheers.


"George" <(E-Mail Removed)> wrote in message
news:dhce9f$b91$(E-Mail Removed)...
>
>> Hi,
>>
>> Posted on behalf of my sister who is
>> (a) not very technical
>> (b) struggling to connect
>>
>> She has just subscribed to BT Broadband. She has installed her modem,
>> popped
>> in a microfilter and gone off in search of the internet.
>>
>> but ... she cant get a connection. when she rings the BT support line (at
>> 50p a minute !) her connection suddenly appears. As soon as she hangs up
>> her
>> broadband goes as well. Im heading over to her place to have a nosey
>> tomorrow but, to be honest, im a bit stumped by what it could be. Initial
>> thoughts were duff microfileter, but she has tried two different ones.
>> Plus
>> I thought that microfilter problems would still allow connection when no
>> phone call is being made, but would lose it when the phone was in use (ie
>> the other way round to her problems).
>>
>> anyone seen this before ? anyone got any suggestions ?
>>
>> thanks in advance.
>>
>>
> This is a more common problem than you think.
> It's will be one of the following:-
>
> Incorrect setup at your end (most likley)
> Internal wiring problem
> Line/Exchange problem
> Modem problem (Least likley)
>
> To check it out, disconnect all phone sockets. Connect 1 filter, 1 phone
> and your modem/router to the master telephone sockets. If the problem
> persists then call BT tech support and have them escalate a broadband line
> fault to BT Wholesale. One more thing - does the modem / router sync when
> you simply take the phone off the hook? If so, check the local
> anntenuation (tell us the modem in use - we may be able to help you do
> this). For a 2meg line, this should be below 45db, 1 meg <60db, 512k <64db
> (realistically)
>
>
> George
>