BT broadband distance

Ok, so I took the plunge and 'got' my bt dial up upgraded to broadband
last week after sales said I could get the slowest package. Needless
to say nothing happened on the new hub- no broad band lights!. Despite
endless phone call to the sub continent, and being told to unplug
everthing a 100 times still no broadband. eventually contacted a UK
operator who said because I was 10 Km from exchange unlikely to get
it. trouble is my neighbour a spur of the line gets it, plus my other
neighbour on the main line also is OK. I am on an off shoot (4 posts
long). Engineer is coming on Thursday, and I have to ring back-
Anything I can say? Demand?? Help

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...
> Ok, so I took the plunge and 'got' my bt dial up upgraded to broadband
> last week after sales said I could get the slowest package. Needless
> to say nothing happened on the new hub- no broad band lights!. Despite
> endless phone call to the sub continent, and being told to unplug
> everthing a 100 times still no broadband. eventually contacted a UK
> operator who said because I was 10 Km from exchange unlikely to get
> it. trouble is my neighbour a spur of the line gets it, plus my other
> neighbour on the main line also is OK. I am on an off shoot (4 posts
> long). Engineer is coming on Thursday, and I have to ring back-
> Anything I can say? Demand?? Help

If the "broadband" light on the router doesn't light up then there are three
posibilities:

1) Faulty router
2) Faulty microfilter
3) Not jumpered in exchange or some other exchange problem

No broadband light means that the router is not synchronising with the
exchange. The only way to rule out (1) is to substitute a known good,
working router. As microfilters cost less than routers, I'd try changing
that first. Also, when doing these tests, plug directly into the BT test
socket (assuming an NTE5 master socket where the bottom half can be
unscrewed and pulled from the rest of the box - the bit that you unscrew
looks into the house and connects all your house extensions, the bit left on
the wall looks out to BT's network).

HTH,

John

On Tue, 10 Apr 2007 11:50:17 +0100, "John" <(E-Mail Removed)>
mused:

>
><(E-Mail Removed)> wrote in message
>news:(E-Mail Removed) ups.com...
>> Ok, so I took the plunge and 'got' my bt dial up upgraded to broadband
>> last week after sales said I could get the slowest package. Needless
>> to say nothing happened on the new hub- no broad band lights!. Despite
>> endless phone call to the sub continent, and being told to unplug
>> everthing a 100 times still no broadband. eventually contacted a UK
>> operator who said because I was 10 Km from exchange unlikely to get
>> it. trouble is my neighbour a spur of the line gets it, plus my other
>> neighbour on the main line also is OK. I am on an off shoot (4 posts
>> long). Engineer is coming on Thursday, and I have to ring back-
>> Anything I can say? Demand?? Help
>
>If the "broadband" light on the router doesn't light up then there are three
>posibilities:
>
>1) Faulty router
>2) Faulty microfilter
>3) Not jumpered in exchange or some other exchange problem
>
Did you read the bit about being 10k away?

>Also, when doing these tests, plug directly into the BT test
>socket (assuming an NTE5 master socket where the bottom half can be
>unscrewed and pulled from the rest of the box - the bit that you unscrew
>looks into the house and connects all your house extensions, the bit left on
>the wall looks out to BT's network).
>
I'd do that first before buying anything. Also, if you can, plug the
modem\router into the test socket without a microfilter. You can use
the lead from your old dial up modem if needs be.
--
Regards,
Stuart.

"Lurch" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> On Tue, 10 Apr 2007 11:50:17 +0100, "John" <(E-Mail Removed)>
> mused:
>
>>
>><(E-Mail Removed)> wrote in message
>>news:(E-Mail Removed) oups.com...
>>> Ok, so I took the plunge and 'got' my bt dial up upgraded to broadband
>>> last week after sales said I could get the slowest package. Needless
>>> to say nothing happened on the new hub- no broad band lights!. Despite
>>> endless phone call to the sub continent, and being told to unplug
>>> everthing a 100 times still no broadband. eventually contacted a UK
>>> operator who said because I was 10 Km from exchange unlikely to get
>>> it. trouble is my neighbour a spur of the line gets it, plus my other
>>> neighbour on the main line also is OK. I am on an off shoot (4 posts
>>> long). Engineer is coming on Thursday, and I have to ring back-
>>> Anything I can say? Demand?? Help
>>
>>If the "broadband" light on the router doesn't light up then there are
>>three
>>posibilities:
>>
>>1) Faulty router
>>2) Faulty microfilter
>>3) Not jumpered in exchange or some other exchange problem
>>
> Did you read the bit about being 10k away?

Did you not read the bit about *no* broadband light - that is to say, not
flashing or intermittent, which is how a poor signal would usually present,
but *no* light at all usually means one of the three things I mentioned.

John

(E-Mail Removed) wrote:
> Ok, so I took the plunge and 'got' my bt dial up upgraded to
> broadband last week after sales said I could get the slowest
> package. Needless to say nothing happened on the new hub- no broad
> band lights!. Despite endless phone call to the sub continent, and
> being told to unplug everthing a 100 times still no broadband.
> eventually contacted a UK operator who said because I was 10 Km
> from exchange unlikely to get it. trouble is my neighbour a spur of
> the line gets it, plus my other neighbour on the main line also is
> OK. I am on an off shoot (4 posts long). Engineer is coming on
> Thursday, and I have to ring back- Anything I can say? Demand?? Help

Just be patient with him & offer tea (lots of tea) & they should do
their level best to get you working. At the distance you are
(supposedly) at even the smallest problem on your internal wiring will
create major problems, so check at the backplate of your master socket
if you. If you can't it's where the Openreach Techician (yep that's
supposedly the new label) will prove it to anyway.

Best of luck..

On Tue, 10 Apr 2007 13:39:22 +0100, "John" <(E-Mail Removed)>
mused:

>
>"Lurch" <(E-Mail Removed)> wrote in message
>news(E-Mail Removed).. .
>> On Tue, 10 Apr 2007 11:50:17 +0100, "John" <(E-Mail Removed)>
>> mused:
>>
>>>
>>><(E-Mail Removed)> wrote in message
>>>news:(E-Mail Removed) roups.com...
>>>> Ok, so I took the plunge and 'got' my bt dial up upgraded to broadband
>>>> last week after sales said I could get the slowest package. Needless
>>>> to say nothing happened on the new hub- no broad band lights!. Despite
>>>> endless phone call to the sub continent, and being told to unplug
>>>> everthing a 100 times still no broadband. eventually contacted a UK
>>>> operator who said because I was 10 Km from exchange unlikely to get
>>>> it. trouble is my neighbour a spur of the line gets it, plus my other
>>>> neighbour on the main line also is OK. I am on an off shoot (4 posts
>>>> long). Engineer is coming on Thursday, and I have to ring back-
>>>> Anything I can say? Demand?? Help
>>>
>>>If the "broadband" light on the router doesn't light up then there are
>>>three
>>>posibilities:
>>>
>>>1) Faulty router
>>>2) Faulty microfilter
>>>3) Not jumpered in exchange or some other exchange problem
>>>
>> Did you read the bit about being 10k away?
>
>Did you not read the bit about *no* broadband light - that is to say, not
>flashing or intermittent, which is how a poor signal would usually present,
>but *no* light at all usually means one of the three things I mentioned.
>
Could do with this 'no broiadband light' being clarified as either no
lights, or no solid light. I took it as meaning no solid light, but
could be wrong.
--
Regards,
Stuart.

On Tue, 10 Apr 2007 19:39:47 +0100, Brian wrote:

> Just be patient with him & offer tea (lots of tea) & they should do
> their level best to get you working. At the distance you are
> (supposedly) at even the smallest problem on your internal wiring will
> create major problems, so check at the backplate of your master socket
> if you. If you can't it's where the Openreach Techician (yep that's
> supposedly the new label) will prove it to anyway.

I am having a similar problem, since we moved house I cannot get broadband
connected in the village where I live. My isp (Plusnet) organised the
house move for me but it's now been 2 months without connected to ADSL only
by dial up.

I have a 2Com wireless router. The power light is on, the WLAN light is on
but the sync light flashes. My pc is connecting OK to the router via
wiereless and by cable but not to the exchange The lastest on this is
that BT (at long last!) are sending out an engineer to see what my problem
is.
--
When you wallow with pigs, expect to get dirty.
http://www.copelands.plus.com/val/

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...
> Ok, so I took the plunge and 'got' my bt dial up upgraded to broadband
> last week after sales said I could get the slowest package. Needless
> to say nothing happened on the new hub- no broad band lights!. Despite
> endless phone call to the sub continent, and being told to unplug
> everthing a 100 times still no broadband. eventually contacted a UK
> operator who said because I was 10 Km from exchange unlikely to get
> it. trouble is my neighbour a spur of the line gets it, plus my other
> neighbour on the main line also is OK. I am on an off shoot (4 posts
> long). Engineer is coming on Thursday, and I have to ring back-
> Anything I can say? Demand?? Help
>
I am told that my line is 8.6Km long. I had NO service at all; DSL light
extinguished on two different modem/routers.
71 phone calls, numerous visits and 2 letters later it was fixed by
upgrading to ADSL Max (the nominal 8Meg) and BT supplying a home hub.
Running stably at 608Kbit/s.
It seems that ADSL Max negotiates better with long lines. HH performs
better than a Netgear which in turn beat a Voyager 210. I suspect it's
RE-ADSL (Reach Extended ADSL) technology but am not sure.
BT (Openreach) also did some tuning on the line by replacing faulty
sections, selecting better pairs and removing the old earth cable from the
little box outside the house.
I also connect via a single filter in the master socket and feed everything
from there. Also cleared noise on my extension wiring - caused by TV coax
radiating near the phone wiring - by connecting the coax outer to a nearby
power socket grounded faceplate screw. Noise is there - the HH is very
noisy and will affect a phone if closer than 2 metres.
I've also heard that disconnecting pin 3 in internal wiring might help, but
I've not needed that.

So, ask him if ADLS max will work. Ask him/her about modem choice. Ask
whether your voice service is good. Be sure to eliminate any internal
wiring and concentrate on getting service to your master socket.

Regards
Phil

Phil B wrote:

> I am told that my line is 8.6Km long. I had NO service at all; DSL light
> extinguished on two different modem/routers.

My daughter has had very irregular service with Pipex, sometimes working
but mostly no DSL light.

It is not an ADSLmax service and I suspect this may be the problem.

She is also some distance from the exchange with estimated speeds of
500kbps on an ADSLmax line.

Geoff Lane