BT blocking incoming emails with attachments

The other day I emailed a document (with a .docx extension) to a @btinternet.com address. It did not arrive, I did resend it but it still
vanished although emails with no attachments or other types (e.g. .pdf) get through OK.

The problem has been solved - my associate has now set up an address with one of the many webmail providers and that is working OK, but I
would be interested in knowing whether this problem is widespread with BT's email system.

On Mon, 23 Aug 2010 09:22:10 +0100, Andy Burns <(E-Mail Removed)> wrote:

>PeeGee wrote:
>
>> On 23/08/10 07:18, (E-Mail Removed) wrote:
>>
>>> The other day I emailed a document (with a .docx extension) to a
>>> @btinternet.com address. It did not arrive, I did resend it but it still
>>> vanished although emails with no attachments or other types (e.g.
>>> .pdf) get through OK.
>
>How large is the docx file that gets lost compared to the pdf file that
>arrives? No bounce or reject messages in either your or the recipient's
>spam folder?

There were two docx files of about 360k each. Nothing in the spam folder at all, and no bounce messages. I tried sending them separately,
still no joy. The pdfs are about 76k each.

On Mon, 23 Aug 2010 13:09:14 +0100, PeeGee <(E-Mail Removed)> wrote:

>On 23/08/10 09:22, Andy Burns wrote:
>> PeeGee wrote:
>>
>>> On 23/08/10 07:18, (E-Mail Removed) wrote:
>>>
>>>> The other day I emailed a document (with a .docx extension) to a
>>>> @btinternet.com address. It did not arrive, I did resend it but it still
>>>> vanished although emails with no attachments or other types (e.g.
>>>> .pdf) get through OK.
>>
>> How large is the docx file that gets lost compared to the pdf file that
>> arrives? No bounce or reject messages in either your or the recipient's
>> spam folder?
>>
>>>> The problem has been solved - my associate has now set up an address
>>>> with one of the many webmail providers and that is working OK, but I
>>>> would be interested in knowing whether this problem is widespread with
>>>> BT's email system.
>>>
>>> I have had a similar problem with other e-mail providers. The solution I
>>> used was to zip the file which has the added benefits of making the
>>> attachment much smaller (usually) and "forcing" the recipient to extract
>>> to the file system rather than open directly.
>>
>> docx files are already zipped, so won't help in this case.
>>
>
>The main objective was to change the "extension" to .zip rather than
>compress the file (as it did not appear to be a size problem).

That's an idea, I'll try that next time, thanks.

On Mon, 23 Aug 2010 23:47:29 +0100, Andy Burns <(E-Mail Removed)> wrote:

>(E-Mail Removed) wrote:
>
>> There were two docx files of about 360k each. Nothing in the spam folder at all, and no bounce messages. I tried sending them separately,
>> still no joy. The pdfs are about 76k each.
>
>All tiddlers then, unlikely to be size related, did renaming and sending
>have any effect?

Pdfs got through OK. I didn't try renaming them, the recipient set up a different email address which was received them OK.

On 23/08/2010 07:18, (E-Mail Removed) wrote:
> The other day I emailed a document (with a .docx extension) to a @btinternet.com address. It did not arrive, I did resend it but it still
> vanished although emails with no attachments or other types (e.g. .pdf) get through OK.
>
> The problem has been solved - my associate has now set up an address with one of the many webmail providers and that is working OK, but I
> would be interested in knowing whether this problem is widespread with BT's email system.

My sister has ongoing problems receiving e-mails with BT
(@btinternet.com), with or without attachments, even PDFs get dropped
silently. My advice is to never use your ISPs mail service. Get your own
domain name and host your mail elsewhere (e.g. http://www.1and1.co.uk) -
then when you want to dump your ISP you can do it with less hassle.

Biggles

On Thu, 26 Aug 2010 19:03:30 +0100, "Dave Wade" <(E-Mail Removed)> wrote:

>
>
>"PeeGee" <(E-Mail Removed)> wrote in message
>news:YPmdnWarl6rhse_RnZ2dnUVZ7sadnZ2d@brightview. co.uk...
>> On 23/08/10 07:18, (E-Mail Removed) wrote:
>>> The other day I emailed a document (with a .docx extension) to a
>>> @btinternet.com address. It did not arrive, I did resend it but it still
>>> vanished although emails with no attachments or other types (e.g. .pdf)
>>> get through OK.
>>>
>
>Did you password protect it. As automated anti-virus scanners can't scan
>these files, they often block or delay them

No.

[(E-Mail Removed)], on Mon, 23 Aug 2010 07:18:56 +0100,
said :-

>The other day I emailed a document (with a .docx extension) to a @btinternet.com address. It did not arrive, I did resend it but it still
>vanished although emails with no attachments or other types (e.g. .pdf) get through OK.
>
>The problem has been solved - my associate has now set up an address with one of the many webmail providers and that is working OK, but I
>would be interested in knowing whether this problem is widespread with BT's email system.


Did you check the spam fokder via webmail ?

And the answer to the last question is no, if it was there would be
massive amounts of posts on that topic.

On Sun, 29 Aug 2010 19:58:21 +0100, Spin Dryer <(E-Mail Removed)> wrote:

>[(E-Mail Removed)], on Mon, 23 Aug 2010 07:18:56 +0100,
>said :-
>
>>The other day I emailed a document (with a .docx extension) to a @btinternet.com address. It did not arrive, I did resend it but it still
>>vanished although emails with no attachments or other types (e.g. .pdf) get through OK.
>>
>>The problem has been solved - my associate has now set up an address with one of the many webmail providers and that is working OK, but I
>>would be interested in knowing whether this problem is widespread with BT's email system.
>
>
>Did you check the spam fokder via webmail ?
>
>And the answer to the last question is no, if it was there would be
>massive amounts of posts on that topic.

My colleague did check the spam folder.