BT BBV issues

Have been using BBV now for a number of months and in general
no probs.

Occassionaly however get *message sorry number not recognised*
and impossible to dial out unless of course wish to
contact BT BBV support on 0800****
but then get tired after waiting in excess of 20 mins
for response.

Is number not recognised a network problem and within
control of BT?
(numbers dialled are from list held on handset)

Cheers

--
Duncan MacCallum

On Tue, 29 Jun 2004 21:08:17 GMT, Duncan MacCallum
<(E-Mail Removed)> wrote:

>Have been using BBV now for a number of months and in general
>no probs.
>
>Occassionaly however get *message sorry number not recognised*
>and impossible to dial out unless of course wish to
>contact BT BBV support on 0800****
>but then get tired after waiting in excess of 20 mins
>for response.
>
>Is number not recognised a network problem and within
>control of BT?
>(numbers dialled are from list held on handset)

I'm getting exactly the same problem at the mo. The BBV support &
fault reporting service response time is pathetic, to say the very
least! I got through on 0800 028 3228 (support number, what support?)
after around 30 minutes and now I've been transferred and that has
been on hold for around the last 25 mins!

I had the same problem about a fortnight ago BTW.

Pete

In message <(E-Mail Removed)>
Major Error <(E-Mail Removed)> wrote:

> On Tue, 29 Jun 2004 21:08:17 GMT, Duncan MacCallum
> <(E-Mail Removed)> wrote:
>
> >Have been using BBV now for a number of months and in general
> >no probs.
> >
> >Occassionaly however get *message sorry number not recognised*
> >and impossible to dial out unless of course wish to
> >contact BT BBV support on 0800****
> >but then get tired after waiting in excess of 20 mins
> >for response.
> >
> >Is number not recognised a network problem and within
> >control of BT?
> >(numbers dialled are from list held on handset)
>
> I'm getting exactly the same problem at the mo. The BBV support &
> fault reporting service response time is pathetic, to say the very
> least! I got through on 0800 028 3228 (support number, what support?)
> after around 30 minutes and now I've been transferred and that has
> been on hold for around the last 25 mins!
>
> I had the same problem about a fortnight ago BTW.
>
> Pete

Thanks for info Pete looks like BT prob then and yes had same
couple of week back. Mind you then excuse that came back from
BT then was perhaps my account not in credit........


--
Duncan MacCallum

On Tue, 29 Jun 2004 21:46:09 GMT, Duncan MacCallum
<(E-Mail Removed)> wrote:

>In message <(E-Mail Removed)>
> Major Error <(E-Mail Removed)> wrote:
>
>> On Tue, 29 Jun 2004 21:08:17 GMT, Duncan MacCallum
>> <(E-Mail Removed)> wrote:
>>
>> >Have been using BBV now for a number of months and in general
>> >no probs.
>> >
>> >Occassionaly however get *message sorry number not recognised*
>> >and impossible to dial out unless of course wish to
>> >contact BT BBV support on 0800****
>> >but then get tired after waiting in excess of 20 mins
>> >for response.
>> >
>> >Is number not recognised a network problem and within
>> >control of BT?
>> >(numbers dialled are from list held on handset)
>>
>> I'm getting exactly the same problem at the mo. The BBV support &
>> fault reporting service response time is pathetic, to say the very
>> least! I got through on 0800 028 3228 (support number, what support?)
>> after around 30 minutes and now I've been transferred and that has
>> been on hold for around the last 25 mins!
>>
>> I had the same problem about a fortnight ago BTW.
>>
>> Pete
>
>Thanks for info Pete looks like BT prob then and yes had same
>couple of week back. Mind you then excuse that came back from
>BT then was perhaps my account not in credit........

IMO the support desk haven't got a clue. They ask me things such as
'is my broadband working OK' and try to blame it on my ISP!

Clueless, or what?

Pete

Major Error wrote:
> On Tue, 29 Jun 2004 21:46:09 GMT, Duncan MacCallum
> <(E-Mail Removed)> wrote:
>
>
>>In message <(E-Mail Removed)>
>> Major Error <(E-Mail Removed)> wrote:
>>
>>
>>>On Tue, 29 Jun 2004 21:08:17 GMT, Duncan MacCallum
>>><(E-Mail Removed)> wrote:
>>>
>>>
>>>>Have been using BBV now for a number of months and in general
>>>>no probs.
>>>>
>>>>Occassionaly however get *message sorry number not recognised*
>>>>and impossible to dial out unless of course wish to
>>>>contact BT BBV support on 0800****
>>>>but then get tired after waiting in excess of 20 mins
>>>>for response.
>>>>
>>>>Is number not recognised a network problem and within
>>>>control of BT?
>>>>(numbers dialled are from list held on handset)
>>>
>>>I'm getting exactly the same problem at the mo. The BBV support &
>>>fault reporting service response time is pathetic, to say the very
>>>least! I got through on 0800 028 3228 (support number, what support?)
>>>after around 30 minutes and now I've been transferred and that has
>>>been on hold for around the last 25 mins!
>>>
>>>I had the same problem about a fortnight ago BTW.
>>>
>>>Pete
>>
>>Thanks for info Pete looks like BT prob then and yes had same
>>couple of week back. Mind you then excuse that came back from
>>BT then was perhaps my account not in credit........
>
>
> IMO the support desk haven't got a clue. They ask me things such as
> 'is my broadband working OK' and try to blame it on my ISP!
>
> Clueless, or what?
>
> Pete

I have had BBV for a few days, had no problems. I've called the
'support' a few times, there work.

I can't make 3way calls though. Very quiet

Duncan MacCallum wrote:

> Have been using BBV now for a number of months and in general
> no probs.
>
> Occassionaly however get *message sorry number not recognised*
> and impossible to dial out unless of course wish to
> contact BT BBV support on 0800****
> but then get tired after waiting in excess of 20 mins
> for response.
>
> Is number not recognised a network problem and within
> control of BT?
> (numbers dialled are from list held on handset)
>
> Cheers
>
Just thinking, maybe your handset is dialling the number to fast; the BBV system may be a
bit slow!