BT adds 'self-help' option for broadband customers

BT adds 'self-help' option for broadband customers

BT's consumer and business broadband customers can now have the
ability to fix many of their internet problems themselves, as soon as
they happen.

BT has included an enhanced 'self-help' option to its entire range of
broadband products, from Broadband Basic to BT Yahoo! Broadband.
Called 'BT Broadband Help' or 'BT Yahoo! Help', depending on the
service that the customer is using. It enables customers to receive
automated pop-ups that will automatically alert users to potential
problems. These include issues with connection and email, general
settings enquiries and internet usage allowances. It will then take
the user through the necessary steps to remedy the problem,. The
service is based on management software from Motive, Inc.



http://www.btplc.com/News/Pressrelea...004/an0467.htm

or

http://tinyurl.com/5achs

__________________________________________________ _____________________
Michael Kenward Words for sale

In article <(E-Mail Removed)>,
(E-Mail Removed), a.k.a says...

> BT adds 'self-help' option for broadband customers

oh goodie ... another shovel handed to the end user to dig an even
deeper hole with.

(E-Mail Removed) wrote:

> BT has included an enhanced 'self-help' option to its entire range of
> broadband products, from Broadband Basic to BT Yahoo! Broadband.
> Called 'BT Broadband Help' or 'BT Yahoo! Help', depending on the
> service that the customer is using. It enables customers to receive
> automated pop-ups that will automatically alert users to potential
> problems. These include issues with connection and email, general
> settings enquiries and internet usage allowances. It will then take
> the user through the necessary steps to remedy the problem,. The

"Ok, we admit it, we suck at being an ISP. Click here to pick new
ISP"