broadband works but not land line

hi
i am on bt broadband which works fine as does my broadband phone,the
problem is my land line number does not work it is compleatly dead,my
question is why does broadband work but not my land line,i only have
one cable in to the house,i have checked the wiring used diffrent
phones on the main line ect but still nothin,bt wont £100 just to come
and look they say there is no problem with there line ect,any help
please
thanks

teza wrote:

> hi
> i am on bt broadband which works fine as does my broadband phone,the
> problem is my land line number does not work it is compleatly dead,my
> question is why does broadband work but not my land line,i only have
> one cable in to the house,i have checked the wiring used diffrent
> phones on the main line ect but still nothin,bt wont £100 just to come
> and look they say there is no problem with there line ect,any help

It could be all manner of things.

Do you even get a dial tone ?

Graham

teza wrote:
> hi
> i am on bt broadband which works fine as does my broadband phone,the
> problem is my land line number does not work it is compleatly dead,my
> question is why does broadband work but not my land line,i only have
> one cable in to the house,i have checked the wiring used diffrent
> phones on the main line ect but still nothin,bt wont £100 just to come
> and look they say there is no problem with there line ect,any help
> please
> thanks
>

What happens when you dial your number from e.g. your mobile or someone
else's phone? Do you get a ringing tone (and your phone doesn't ring),
NU tone, silence, or something else?

Is your phone plugged into the master socket or an extension? Have you
tried plugging the phone into the test socket on your master socket?

--
Abo

"teza" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
hi
i am on bt broadband which works fine as does my broadband phone,the
problem is my land line number does not work it is compleatly dead,my
question is why does broadband work but not my land line,i only have
one cable in to the house,i have checked the wiring used diffrent
phones on the main line ect but still nothin,bt wont £100 just to come
and look they say there is no problem with there line ect,any help
please
thanks

Have you tried 2 different corded phones into the test socket behind the
front plate of the main socket (NTE).
If you have then its a BT problem.
See http://www.telephonesuk.co.uk/images/NTE5_BT_front.jpg for what an NTE
looks like

On 13 Sep, 11:54, "SJP" <some...@somewhere.invalid> wrote:
> "teza" <trevor.m...@btinternet.com> wrote in message
>
> news:(E-Mail Removed) oups.com...
> hi
> i am on bt broadband which works fine as does my broadband phone,the
> problem is my land line number does not work it is compleatly dead,my
> question is why does broadband work but not my land line,i only have
> one cable in to the house,i have checked the wiring used diffrent
> phones on the main line ect but still nothin,bt wont £100 just to come
> and look they say there is no problem with there line ect,any help
> please
> thanks
>
> Have you tried 2 different corded phones into the test socket behind the
> front plate of the main socket (NTE).
> If you have then its a BT problem.
> Seehttp://www.telephonesuk.co.uk/images/NTE5_BT_front.jpgfor what an NTE
> looks like
hi
yes i tryed 2 diffrent phones,diffrent filters and tryed the phone on
the test socket but nothing,when i ring the number all it says is"your
mail boxis full"dont get a tone or any noise at all just dead.

teza wrote:

> when i ring the number all it says is"your mail boxis full"

OK.

> dont get a tone or any noise at all just dead.

So the line's NOT 'dead'. You just said it says "your mail box is full".

Can I suggest you stop to think and then express yourself accurately and clearly
on a point by point basis ?

Graham

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> teza wrote:
>
>> when i ring the number all it says is"your mail boxis full"
>
> OK.
>
>> dont get a tone or any noise at all just dead.
>
> So the line's NOT 'dead'. You just said it says "your mail box is full".
>
> Can I suggest you stop to think and then express yourself accurately and
> clearly
> on a point by point basis ?

No, I think you are confusing two different symptoms:

1. From a phone connected to the line (even to the test socket) he gets no
dialling tone and maybe not even a click.

2. If he rings the line from elsewhere, he hears a recorded message "the
mailbox is full".

teza wrote:
> hi
> i am on bt broadband which works fine as does my broadband phone,the
> problem is my land line number does not work it is compleatly
> dead,my question is why does broadband work but not my land line,i
> only have one cable in to the house,i have checked the wiring used
> diffrent phones on the main line ect but still nothin,bt wont £100
> just to come and look they say there is no problem with there line
> ect,any help please
> thanks

It is perfectly feasible for a localized line fault to knock your
analogue line out but only have a small affect on your broadband

On Sep 13, 1:02 pm, "Mortimer" <m...@privacy.net> wrote:
> "Eeyore" <rabbitsfriendsandrelati...@hotmail.com> wrote in message
>
> news:(E-Mail Removed)...
>
>
>
> > teza wrote:
>
> >> when i ring the number all it says is"your mail boxis full"
>
> > OK.
>
> >> dont get a tone or any noise at all just dead.
>
> > So the line's NOT 'dead'. You just said it says "your mail box is full".
>
> > Can I suggest you stop to think and then express yourself accurately and
> > clearly
> > on a point by point basis ?
>
> No, I think you are confusing two different symptoms:
>
> 1. From a phone connected to the line (even to the test socket) he gets no
> dialling tone and maybe not even a click.
>
> 2. If he rings the line from elsewhere, he hears a recorded message "the
> mailbox is full".

yes thats right when ringing from somewere else it says mail box
full,when i plug the phone in to the main socket with just the phone
there is nothing compleatly dead not a sound,tryed diffrent filters
diffrent phones,i would not mind if bt would divert the number to my
broadband number

<t-(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> On Sep 13, 1:02 pm, "Mortimer" <m...@privacy.net> wrote:
>> "Eeyore" <rabbitsfriendsandrelati...@hotmail.com> wrote in message
>>
>> news:(E-Mail Removed)...
>>
>>
>>
>> > teza wrote:
>>
>> >> when i ring the number all it says is"your mail boxis full"
>>
>> > OK.
>>
>> >> dont get a tone or any noise at all just dead.
>>
>> > So the line's NOT 'dead'. You just said it says "your mail box is
>> > full".
>>
>> > Can I suggest you stop to think and then express yourself accurately
>> > and
>> > clearly
>> > on a point by point basis ?
>>
>> No, I think you are confusing two different symptoms:
>>
>> 1. From a phone connected to the line (even to the test socket) he gets
>> no
>> dialling tone and maybe not even a click.
>>
>> 2. If he rings the line from elsewhere, he hears a recorded message "the
>> mailbox is full".
>
> yes thats right when ringing from somewere else it says mail box
> full,when i plug the phone in to the main socket with just the phone
> there is nothing compleatly dead not a sound,tryed diffrent filters
> diffrent phones,i would not mind if bt would divert the number to my
> broadband number

Your broadband number?
You don't get another number with broadband (unless you have a VOIP
service - you didn't mention that).
Perhaps there's a mismatch there somewhere?

George