Broadband in Scotland off *again*

Did the Scottish government forget to pay their BT bill?

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
11:59:08 up 38 days, 4:00, 1 user, load average: 0.07, 0.15,
0.12
"I am utterly appalled at how I have been treated like a criminal"
-- Andrew Crossley, ACS:Law, 13 August 2010

"alexd" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Did the Scottish government forget to pay their BT bill?

I saw 2 clients fail at 11:44: Both near Glasgow.
01560 and 01389 area codes, different ISPs.

--

Graham J

Eddie G0EHV wrote:
> "Plusnet Support Team" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) o.uk...
>> On 03/11/2010 12:03, alexd wrote:
>>> Did the Scottish government forget to pay their BT bill?
>> Don't forget Ireland, it's affecting customers there too!
>>
>> --
>> |Bob Pullen Broadband Solutions for
>> |Support Home & Business @
>> |Plusnet Plc. www.plus.net
>> +--------------- twitter.com/plusnet ----------------
>
>
> Also NE England, although now back up after a couple of hours or so.
>
>
From IDNET

2010-11-03 11:37: BT Wholesale - Broadband SERIOUS Incident Report

Detected Date: 31/10/2010 Detected Time: 10:00
Start Date: 31/10/2010 Start Time: 10:00
Anticipated Clear Date: 03/11/2010 Anticipated Clear Time: 14:30

Incident Headline: : EDINBURGH : LOSS OF SERVICE

Incident Details: At the moment some Broadband End Users may be
experiencing a loss of Broadband service.

Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Activities currently underway by BT and vendor support have successfuly
restored some customer services and these activities will continue to be
actioned in a controlled and managed fashion.

It is not possible at this time to provide a timeline for these
activities but updates will be provided within the next 90 mins.

Further updates will be provided as soon as possible.
Dialling Codes Affected:
01224 01292 013122 013131 013165
01346 01362 01387 01434 01506
01553 01603 01670 01698 01754
01764 01776 019142 019146 019149
01948 0207383 0207387 0207607 0207609
0207700 0286772 0287941 0289023 0289024
0289027 0289028 0289029 0289031 0289032
0289033 0289040 0289043 0289050 0289058
0289059 0289070 0289079 0289332 0289334
0289335 0289336 0289332

alexd wrote:
> Did the Scottish government forget to pay their BT bill?

One can't help but wonder what's going on. Rock solid broadband for several
years and then two major outages in a week. Cyber attack?

Tim

On Wed, 3 Nov 2010 16:44:02 -0000, "Tim Downie" <(E-Mail Removed)>
wrote this:

>alexd wrote:
>> Did the Scottish government forget to pay their BT bill?
>
>One can't help but wonder what's going on. Rock solid broadband for several
>years and then two major outages in a week. Cyber attack?
>
>Tim

Would they tell us it was the results of a cyber attack?

Griffin.

Plusnet Support Team wrote:
> On 03/11/2010 15:05, The Natural Philosopher wrote:
>> Eddie G0EHV wrote:
>>> "Plusnet Support Team" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed) o.uk...
>>>> On 03/11/2010 12:03, alexd wrote:
>>>>> Did the Scottish government forget to pay their BT bill?
>>>> Don't forget Ireland, it's affecting customers there too!
>>>>
>>>> --
>>>> |Bob Pullen Broadband Solutions for
>>>> |Support Home & Business @
>>>> |Plusnet Plc. www.plus.net
>>>> +--------------- twitter.com/plusnet ----------------
>>>
>>> Also NE England, although now back up after a couple of hours or so.
>>>
>> From IDNET
>>
>> 2010-11-03 11:37: BT Wholesale - Broadband SERIOUS Incident Report
>>
>> Detected Date: 31/10/2010 Detected Time: 10:00
>> Start Date: 31/10/2010 Start Time: 10:00
>> Anticipated Clear Date: 03/11/2010 Anticipated Clear Time: 14:30
>>
>> Incident Headline: : EDINBURGH : LOSS OF SERVICE
>>
>>

<snip>

> That list of dialling codes isn't exhaustive. The last service status
> post we made can be seen here -
> http://usertools.plus.net/status/archive/1288796032.htm
>
> We've also got a tool that parses the updates from BT (like the one
> IDNET posted). That can be found here -
> http://usertools.plus.net/exchanges/mso.php
>

You have better access than I do :-) You bloody well SHOULD of course. :-)

<snip>

> BTs engineers, working with specialists from BTs network equipment
> vendor, are proactively monitoring both the network and systems
> stability of the affected node. In parallel, plans are being developed
> to implement total resilience to this environment.


Sounds a bit like BP and their bijou oil well drama-ette. 'A mere drop
in the ocean' ;-)

I don't suppose there is any chance of BT waking up to the fact that
broadband is all about intensely boring properly engineered wire in
cabinets, kit in racks, and proper quality control, rather than a sad
sick soap about a middle aged divorcee shagging a bloke ten years younger..?

"Adam: I lost the fucking baby. I went into labour and neither the phone
nor the fucking broadband worked, and I'd left me mobile off charge
after all those ads about calls being more human from a fixed line
telephone"

;-)

Meanwhile, at the uk.telecom.broadband Job Justification Hearings, Graham J
chose the tried and tested strategy of:

>
> "alexd" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Did the Scottish government forget to pay their BT bill?
>
> I saw 2 clients fail at 11:44: Both near Glasgow.
> 01560 and 01389 area codes, different ISPs.

25 off around then, and they started coming back on between 90 and 120
minutes later. I assumed they would all suddenly come on at once but no.
Interestingly, one customer's very expensive IPclear was off as well, yet
none of the BTnet Premium lines I monitor were affected.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
19:09:01 up 2 days, 22:39, 6 users, load average: 0.03, 0.06, 0.06
"I am utterly appalled at how I have been treated like a criminal"
-- Andrew Crossley, ACS:Law, 13 August 2010

MB wrote:
>
>
> "Tim Downie" wrote in message
> news:ias3gi$hkc$(E-Mail Removed)...
>
> alexd wrote:
>> Did the Scottish government forget to pay their BT bill?
>
> One can't help but wonder what's going on. Rock solid broadband for
> several
> years and then two major outages in a week. Cyber attack?
>

I am afraid those who said 'penny pinching bean counters and slack and
incompetent management ' are nearer the truth.

I'll lay odds it was an 'upgrade' that went pear shaped.

Had a call once from one of our customers - taking Internet over ISDN -
remember that? -via an *extension* on their ISDN PABX.

"Its all gone down, ever since the PABX firmware was upgraded..." "and
how is that OUR problem?" :-)

On Wed, 03 Nov 2010 19:28:50 +0000, Scott
<(E-Mail Removed)> wrote:

>On Wed, 03 Nov 2010 17:25:28 +0000, Plusnet Support Team
><(E-Mail Removed)> wrote:

>> Dialling Codes Affected:

>>01388

This list is crap.

No problems this year at all

--
xx

Plusnet Support Team wrote:
> On 03/11/2010 19:28, Scott wrote:
>> How come all these London numbers are in there?
>
> A circuit only needs a dependency on the affected node in Edinburgh for
> it to be affected.

FWIW, according to my router log I lost my IDNet (via BT) FTTC
connection between 00:10 and 00:50hrs this morning. I'm in Hampshire. I
don't mind, I was fast asleep, but I'm beginning to miss the 100% rock
solid NewNet LLU connection I had until a month ago (although not the
5.5 km 63dB attn crappy line).