Broadband on line

I am trying to get btinternet on a bt line which I have just had re
activated someone else that as now left the property had the line
cancele before he left nearly eight months ago now.
On signing up I got an email from BTinternet saying there was al;ready
broadband on the line and can I get the MAC CODE from the previous ISP
.. I happen to know that the ISP was in fact btinternet I have spoken
with support but could not get through to him( Indian) what the
problem was spoken with sales both Internet sales and line sales but
no one seems to be able to point me to someone or some department
within BT that can sort this out .

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I am trying to get btinternet on a bt line which I have just had re
> activated someone else that as now left the property had the line
> cancele before he left nearly eight months ago now.
> On signing up I got an email from BTinternet saying there was al;ready
> broadband on the line and can I get the MAC CODE from the previous ISP
> . I happen to know that the ISP was in fact btinternet I have spoken
> with support but could not get through to him( Indian) what the
> problem was spoken with sales both Internet sales and line sales but
> no one seems to be able to point me to someone or some department
> within BT that can sort this out .

Try calling 152 on your BT line. Tell them that there is marker on your
line which you would like removed. It worked for me.

HTH

On Nov 13, 2:22 pm, mym...@hotmail.com wrote:

> I am trying to get btinternet on a bt line which I have just had re
> activated someone else that as now left the property had the line
> cancele before he left nearly eight months ago now.
> On signing up I got an email from BTinternet saying there was al;ready
> broadband on the line and can I get the MAC CODE from the previous ISP
> . I happen to know that the ISP was in fact btinternet I have spoken
> with support but could not get through to him( Indian) what the
> problem was spoken with sales both Internet sales and line sales but
> no one seems to be able to point me to someone or some department
> within BT that can sort this out .

Sounds like there is a tag pn the line, try the BT tag team on
0800-169 9576 - choose the options carefully.

HTH,

Doug.

On Tue, 13 Nov 2007 14:37:06 -0000, "Peter James" <(E-Mail Removed)>
wrote:


>Try calling 152 on your BT line. Tell them that there is marker on your
>line which you would like removed. It worked for me.
>
Thanks for trying Peter 152 said are BT Business and can only help
with business customers problems only .
Thanks for trying anyway .

On 13 Nov 2007 07:00:37 -0800, Doug Spinney
<(E-Mail Removed)> wrote:


>Sounds like there is a tag pn the line, try the BT tag team on
>0800-169 9576 - choose the options carefully.

>Doug.
I shall give them a call tomorrow Doug thanks for the number I am not
in a big hurry 152 could not be of help.

In message <(E-Mail Removed)>,
(E-Mail Removed) writes
>On 13 Nov 2007 07:00:37 -0800, Doug Spinney
><(E-Mail Removed)> wrote:
>
>
>>Sounds like there is a tag pn the line, try the BT tag team on
>>0800-169 9576 - choose the options carefully.
>
>I shall give them a call tomorrow Doug thanks for the number I am not
>in a big hurry 152 could not be of help.

Note that they expect only to talk to ISP employees & not members of the
public. If, once you get through the menu system, (choosing <cough>
appropriately), you quickly demonstrate a degree of clue they can
achieve what seems to be beyond others.

--
dave @ stejonda

On Tue, 13 Nov 2007 20:36:08 +0000, "dave @ stejonda"
<no$spam!delete&abuse%(E-Mail Removed)> wrote:

>In message <(E-Mail Removed)>,
>(E-Mail Removed) writes
>>On 13 Nov 2007 07:00:37 -0800, Doug Spinney
>><(E-Mail Removed)> wrote:
>>
>>
>>>Sounds like there is a tag pn the line, try the BT tag team on
>>>0800-169 9576 - choose the options carefully.
>>
>>I shall give them a call tomorrow Doug thanks for the number I am not
>>in a big hurry 152 could not be of help.
>
>Note that they expect only to talk to ISP employees & not members of the
>public. If, once you get through the menu system, (choosing <cough>
>appropriately), you quickly demonstrate a degree of clue they can
>achieve what seems to be beyond others.

Pity one need to have to resort to these methods to get a canceled
adsl connection taken off ones line .

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 13 Nov 2007 20:36:08 +0000, "dave @ stejonda"
> <no$spam!delete&abuse%(E-Mail Removed)> wrote:
>
>>In message <(E-Mail Removed)>,
>>(E-Mail Removed) writes
>>>On 13 Nov 2007 07:00:37 -0800, Doug Spinney
>>><(E-Mail Removed)> wrote:
>>>
>>>
>>>>Sounds like there is a tag pn the line, try the BT tag team on
>>>>0800-169 9576 - choose the options carefully.
>>>
>>>I shall give them a call tomorrow Doug thanks for the number I am not
>>>in a big hurry 152 could not be of help.
>>
>>Note that they expect only to talk to ISP employees & not members of the
>>public. If, once you get through the menu system, (choosing <cough>
>>appropriately), you quickly demonstrate a degree of clue they can
>>achieve what seems to be beyond others.
>
> Pity one need to have to resort to these methods to get a canceled
> adsl connection taken off ones line .

If you buy a property, can you assume that your solicitor (handling the
conveyance) will deal with getting the previous owner to remove any tag on
the line?

--
Graham J

Graham J wrote:

> If you buy a property, can you assume that your solicitor (handling the
> conveyance) will deal with getting the previous owner to remove any tag on
> the line?

LOL ! Are you serious ?

Graham

On Tue, 13 Nov 2007 21:36:59 -0000, "Graham J"
<(E-Mail Removed)> wrote:


>If you buy a property, can you assume that your solicitor (handling the
>conveyance) will deal with getting the previous owner to remove any tag on
>the line?

The point is I would have expected BT to " clean" a disused line or at
least make it simple for a customer to request removal of whatever a
previous customer had installed on the line . I must have spoken with
at least four different departments of BT about this and one would
have thought they would have jumped at the chance of making another
twenty eight quid out of me . Maybe I was unlucky and spoke with all
the wrong people the other afternoon when I was on the phone to BT for
a good two hours trying to sort this out.