Broadband keeps on reconnecting

My broadband modem is continually disconnecting and reconnecting at a
different speed. This seems to be worse between about 18:00 through to
01:00 when it
occurs every few minutes . This is most annoying as the box flashes on the
screen when I'm concentrating on something and it also breaks into the radio
station I'm listening to.

I appreciate that connection speed may vary throughout the day but I thought
changes should be transparent to the user. Am I correct or could there
something wrong with the modem or the line?

Thanks.

Bill Ridgeway

Bill Ridgeway wrote:
> My broadband modem is continually disconnecting and reconnecting at a
> different speed. This seems to be worse between about 18:00 through to
> 01:00 when it
> occurs every few minutes . This is most annoying as the box flashes on the
> screen when I'm concentrating on something and it also breaks into the radio
> station I'm listening to.
>
> I appreciate that connection speed may vary throughout the day but I thought
> changes should be transparent to the user. Am I correct or could there
> something wrong with the modem or the line?

Please confirm that you are using a modem rather than a router.

Is a Digibox connected to the line?

Are all the filters in place and working correctly?

"Richard Oliver" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Bill Ridgeway wrote:
>> My broadband modem is continually disconnecting and reconnecting at a
>> different speed. This seems to be worse between about 18:00 through to
>> 01:00 when it
>> occurs every few minutes . This is most annoying as the box flashes on
>> the screen when I'm concentrating on something and it also breaks into
>> the radio station I'm listening to.
>>
>> I appreciate that connection speed may vary throughout the day but I
>> thought changes should be transparent to the user. Am I correct or could
>> there something wrong with the modem or the line?
>
> Please confirm that you are using a modem rather than a router.
>
> Is a Digibox connected to the line?
>
> Are all the filters in place and working correctly?
>

Richard,

Thanks for responding. I'm using a Speedtouch 330 modem. All filters are
in place and I have swapped them over.

Regards.

Bill Ridgeway

On 30 Oct 2006, "Bill Ridgeway" <(E-Mail Removed)> wrote:

>This seems to be worse between about 18:00 through to 01:00 when it occurs
>every few minutes . This is most annoying as the box flashes on the screen
>when I'm concentrating on something and it also breaks into the radio
>station I'm listening to.
>
>I appreciate that connection speed may vary throughout the day but I thought
>changes should be transparent to the user. Am I correct or could there
>something wrong with the modem or the line?

I get some very good speeds, and from day one on DSL Max my router was
showing sync speeds from 8128 kbps down to the upper 7xxx kbps range.

However, I was getting disconnections sometime between 0100 and 0200 and
maybe later (around 0400) whose symptoms included relay clicking (on the
models of router I had to hand) for a couple of minutes or more. It was
not a major problem, but happened on some days between 1900 and 2200, so
could affect streaming audio/video and be annoying. Also (infrequently)
happened earlier in the day. I found that using a Zyxel ADSL 2/2+ model
(a single port router, as supplied to users of NDO.com in their low cost
connection deals) was all I needed to keep my connection stable.

I have the feeling that despite the range of earlier routers/modems that
are reported capable of "up to 8000 kbps", they're sometimes not up to
the task. I had not been seeing very high traffic through the router
(old DabsValue modem) despite the sync speed of 8128/448 kbps. At a
cost of under 25 pounds, it might be worth getting one as a spare /
test unit which will identify whether your existing kit is up to
the job (sorry, if it is already ADSL 2/2+ - no clues!)

I have tried a number of different ADSL routers, most using the same
software/chipset and all affected in the same way. While I am not
claiming there are no disconnections using a Zyxel Prestige 660R-61C
(1-port router, connected to my LAN), it has had 227 hours uptime (I
moved the power cable from one power strip to another) and shows no
errors at all (whereas I was getting CRC errors reported on those
older Dabs units, etc). On lower speeds (500/ 1000/ 2000 kbps) I had
no problems with any of the routers, and they'd be connected and OK for
weeks at a time with no need to do any resets and no disconnections (I
am basing this on at least 6 years of use with 2 phone lines and quite
a number of different ISPs). DSL Max has been less stable, at least
before I put the Zyxel into use, but wasn't something I blamed my
ISP for, just put it down to equipment. My ISP's connection page
showed Current Line Rate 7,392 kb/s (updated 05/09/2006) but more
recently (perhaps with Zyxel) 8,128 kb/s (updated 08/10/2006)
Traffic through the unit can often exceed 5 Mbps (6-7 if I have
quite a lot going on from this one PC).

Finally, I take it you've had DSL Max for weeks or months, and not been
switched recently (within 2-3 weeks), and indeed, without knowing what
speed your connection is, am I right in assuming DSL Max (ie "up to
8 Mbps") ?

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

"Bill Ridgeway" <(E-Mail Removed)> wrote in message
news:ei4d7c$quh$(E-Mail Removed)...
> My broadband modem is continually disconnecting and reconnecting at a
> different speed. This seems to be worse between about 18:00 through to
> 01:00 when it
> occurs every few minutes . This is most annoying as the box flashes on
> the screen when I'm concentrating on something and it also breaks into the
> radio station I'm listening to.
>
> I appreciate that connection speed may vary throughout the day but I
> thought changes should be transparent to the user. Am I correct or could
> there something wrong with the modem or the line?
>
> Thanks.
>
> Bill Ridgeway
>
>
I'm suffering exactly the same problem at the moment. As far as I can tell
it is because the modem is connecting at too high a speed in the first
place. If I visit BT's broadband site and get an instant check on my line it
tells me that it should support 4.5Mb/s. However when I connect in the
morning I usually get 7Mb/s which then starts to reduce after about 5:00 pm
with very frequent disconnects. I logged a session on bt_test@startup_domain
last night and understand that BT will fix the problem within a maximum of 6
days.

Nick.

"Nick L" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Bill Ridgeway" <(E-Mail Removed)> wrote in message
> news:ei4d7c$quh$(E-Mail Removed)...
>> My broadband modem is continually disconnecting and reconnecting at a
>> different speed. This seems to be worse between about 18:00 through to
>> 01:00 when it
>> occurs every few minutes . This is most annoying as the box flashes on
>> the screen when I'm concentrating on something and it also breaks into
>> the radio station I'm listening to.
>>
>> I appreciate that connection speed may vary throughout the day but I
>> thought changes should be transparent to the user. Am I correct or could
>> there something wrong with the modem or the line?
>>
>> Thanks.
>>
>> Bill Ridgeway
>>
>>
> I'm suffering exactly the same problem at the moment. As far as I can tell
> it is because the modem is connecting at too high a speed in the first
> place. If I visit BT's broadband site and get an instant check on my line
> it tells me that it should support 4.5Mb/s. However when I connect in the
> morning I usually get 7Mb/s which then starts to reduce after about 5:00
> pm with very frequent disconnects. I logged a session on
> bt_test@startup_domain last night and understand that BT will fix the
> problem within a maximum of 6 days.
>
> Nick.

Thanks Nick. That's the most encouraging information yet - and I've had
this problem since May and have contacted Wanadoo / Orange and posted to
another NG several times.

Where did you get the email address from and, more importantly, what
information does BT want?

Bill Ridgeway

"Bill Ridgeway" <(E-Mail Removed)> wrote in message
news:ei7ed6$r43$(E-Mail Removed)...
> "Nick L" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>> "Bill Ridgeway" <(E-Mail Removed)> wrote in message
>> news:ei4d7c$quh$(E-Mail Removed)...
>>> My broadband modem is continually disconnecting and reconnecting at a
>>> different speed. This seems to be worse between about 18:00 through to
>>> 01:00 when it
>>> occurs every few minutes . This is most annoying as the box flashes on
>>> the screen when I'm concentrating on something and it also breaks into
>>> the radio station I'm listening to.
>>>
>>> I appreciate that connection speed may vary throughout the day but I
>>> thought changes should be transparent to the user. Am I correct or
>>> could there something wrong with the modem or the line?
>>>
>>> Thanks.
>>>
>>> Bill Ridgeway
>>>
>>>
>> I'm suffering exactly the same problem at the moment. As far as I can
>> tell it is because the modem is connecting at too high a speed in the
>> first place. If I visit BT's broadband site and get an instant check on
>> my line it tells me that it should support 4.5Mb/s. However when I
>> connect in the morning I usually get 7Mb/s which then starts to reduce
>> after about 5:00 pm with very frequent disconnects. I logged a session on
>> bt_test@startup_domain last night and understand that BT will fix the
>> problem within a maximum of 6 days.
>>
>> Nick.
>
> Thanks Nick. That's the most encouraging information yet - and I've had
> this problem since May and have contacted Wanadoo / Orange and posted to
> another NG several times.
>
> Where did you get the email address from and, more importantly, what
> information does BT want?
>
> Bill Ridgeway
Hi Bill

bt_test@startup_domain is not an email address, it is a user ID you can use
for line testing.
There's some more information here
http://www.more-solutions.co.uk/supp...test-user.html
When you are logged in as bt_test then BT has access to a record of
connects/disconnects.

However you do need co-operation from the other end. If Wanadoo have not
been helpful then it might be worth contacting BT direct. Hope this helps -
it's a bit of a minefield.

Nick.

"Nick L" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Bill Ridgeway" <(E-Mail Removed)> wrote in message
> news:ei7ed6$r43$(E-Mail Removed)...
>> "Nick L" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>>
>>> "Bill Ridgeway" <(E-Mail Removed)> wrote in message
>>> news:ei4d7c$quh$(E-Mail Removed)...
>>>> My broadband modem is continually disconnecting and reconnecting at a
>>>> different speed. This seems to be worse between about 18:00 through to
>>>> 01:00 when it
>>>> occurs every few minutes . This is most annoying as the box flashes on
>>>> the screen when I'm concentrating on something and it also breaks into
>>>> the radio station I'm listening to.
>>>>
>>>> I appreciate that connection speed may vary throughout the day but I
>>>> thought changes should be transparent to the user. Am I correct or
>>>> could there something wrong with the modem or the line?
>>>>
>>>> Thanks.
>>>>
>>>> Bill Ridgeway
>>>>
>>>>
>>> I'm suffering exactly the same problem at the moment. As far as I can
>>> tell it is because the modem is connecting at too high a speed in the
>>> first place. If I visit BT's broadband site and get an instant check on
>>> my line it tells me that it should support 4.5Mb/s. However when I
>>> connect in the morning I usually get 7Mb/s which then starts to reduce
>>> after about 5:00 pm with very frequent disconnects. I logged a session
>>> on bt_test@startup_domain last night and understand that BT will fix the
>>> problem within a maximum of 6 days.
>>>
>>> Nick.
>>
>> Thanks Nick. That's the most encouraging information yet - and I've had
>> this problem since May and have contacted Wanadoo / Orange and posted to
>> another NG several times.
>>
>> Where did you get the email address from and, more importantly, what
>> information does BT want?
>>
>> Bill Ridgeway
> Hi Bill
>
> bt_test@startup_domain is not an email address, it is a user ID you can
> use for line testing.
> There's some more information here
> http://www.more-solutions.co.uk/supp...test-user.html
> When you are logged in as bt_test then BT has access to a record of
> connects/disconnects.
>
> However you do need co-operation from the other end. If Wanadoo have not
> been helpful then it might be worth contacting BT direct. Hope this
> helps - it's a bit of a minefield.
>
> Nick.

I've tried your suggestion but can't get anywhere. That's not unreasonable
given that BT is not my ISP. I'm now faced with the daunting prospect
(again) of having to contact Orange and hope I can get someone to listen,
understand, take action and remedy the problem. I'm generally an optimist
but expecting to achieve all that is pushing my luck somewhat!

On 1 Nov 2006, "Bill Ridgeway" <(E-Mail Removed)> wrote:

>"Nick L" <(E-Mail Removed)> wrote in message

>> bt_test@startup_domain is not an email address, it is a user ID you can
>> use for line testing.
>> There's some more information here
>> http://www.more-solutions.co.uk/supp...test-user.html
>> When you are logged in as bt_test then BT has access to a record of
>> connects/disconnects.

>> However you do need co-operation from the other end. If Wanadoo have not
>> been helpful then it might be worth contacting BT direct. Hope this
>> helps - it's a bit of a minefield.

>I've tried your suggestion but can't get anywhere. That's not unreasonable
>given that BT is not my ISP. I'm now faced with the daunting prospect
>(again) of having to contact Orange and hope I can get someone to listen,
>understand, take action and remedy the problem. I'm generally an optimist
>but expecting to achieve all that is pushing my luck somewhat!

The fact you're not using BT as ISP is unimportant. The login information
is *meant* to work for anyone using a BT Wholesale product (so if it did
not work, there's a chance your line is switched to their own LLU service
[LLU is where there is different equipment at the exchange, so that while
your voice calls go through BT/some other firm, the data no longer uses a
BT network, but a separate, private network from some other firm]). I'm
not familiar enough with how things are moving on the LLU front, but if
you look for Wanadoo (now owned by Orange) in the LLU section of SamKnows
http://www.samknows.com/broadband/ds...ovider=wanadoo then
you might find your exchange is listed. If so, then it's a reason the
login details might not work. It does look like you have to contact
Orange. All I can say is 'good luck' !!

i think i am having same trouble as you are,
i have a speedtouch 330 on an 8 meg line from freeserve/wanadoo/orange
i was connected constantly with no disconnects on a 2 meg line previous with them upgraded about a month back to 8meg and this week the trouble has started, i try to leave my connection online 24 hours but i get up in the morning and it has disconnected i take it most of the night i reconnect and it may stay on for an hour then disconnect reconnect through out the day but as the day progresses it disconnects down to every 2 minutes maybe shorter in the evening connection speeds in the evening cam be anythin from 7 meg to 8.1meg,
when it disconnects one of the modem lights flash if i try connecting while it is flashing i get an error 'no dial tone' after about 40 seconds the light changes back to a constant green light again then i can connect.
this is really frustrating any help orr if this is similar to you let me know cheers
Xenonn