broadband installed on wrong number

A friend of my brothers has ordered broadband from pipex, with his
phone number ending xxx897, he found out yesterday that the service
has been installed on xxx891 instead!!. Does anyone know if pipex will
charge him a cancellation fee / activication if they say its his
fault?? He
reckons he definately typed in xxx897.

Andrew

On Wed, 31 Dec 2003 10:18:34 +0000 (UTC), "Andrew Pearce"
<(E-Mail Removed)> wrote:

>
>A friend of my brothers has ordered broadband from pipex, with his
>phone number ending xxx897, he found out yesterday that the service
>has been installed on xxx891 instead!!. Does anyone know if pipex will
>charge him a cancellation fee / activication if they say its his
>fault?? He
>reckons he definately typed in xxx897.

Let's assume he mis-type it. Now someone else has ADSL on their line.
ISP's are supposed to ensure that the BT line and ADSL service are in
the same name. Perhaps Pipex didn't make this check and that is your
get out of jail card?

--
Hiram Hackenbacker

> Let's assume he mis-type it. Now someone else has ADSL on their line.
> ISP's are supposed to ensure that the BT line and ADSL service are in
> the same name. Perhaps Pipex didn't make this check and that is your
> get out of jail card?

I have had ADSL installed three times at various addresses and it has never
been in the name that the BT line is in, and no checks have ever been made.
The first provision was with BT as well, so I'm not to sure that these
checks exist.

--
Nathan

On Wed, 31 Dec 2003 10:58:02 -0000, "Nathan" <(E-Mail Removed)>
wrote:

>> Let's assume he mis-type it. Now someone else has ADSL on their line.
>> ISP's are supposed to ensure that the BT line and ADSL service are in
>> the same name. Perhaps Pipex didn't make this check and that is your
>> get out of jail card?
>
>I have had ADSL installed three times at various addresses and it has never
>been in the name that the BT line is in, and no checks have ever been made.
>The first provision was with BT as well, so I'm not to sure that these
>checks exist.

Oh I know the checks don't exist - but I am sure that they are
supposed to be made by the ISP and/or BT.

--
Hiram Hackenbacker

"Hiram Hackenbacker" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Wed, 31 Dec 2003 10:18:34 +0000 (UTC), "Andrew Pearce"
> <(E-Mail Removed)> wrote:
>
> >
> >A friend of my brothers has ordered broadband from pipex, with his
> >phone number ending xxx897, he found out yesterday that the
service
> >has been installed on xxx891 instead!!. Does anyone know if pipex
will
> >charge him a cancellation fee / activication if they say its his
> >fault?? He
> >reckons he definately typed in xxx897.
>
> Let's assume he mis-type it. Now someone else has ADSL on their
line.
> ISP's are supposed to ensure that the BT line and ADSL service are
in
> the same name. Perhaps Pipex didn't make this check and that is
your
> get out of jail card?
>
> --
> Hiram Hackenbacker

I hope that works .......... i know the person with the xxx591
number, (just happens to be myself)

Thanks for your help

Andrew

Andrew Pearce wrote:
> "Hiram Hackenbacker" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
>>On Wed, 31 Dec 2003 10:18:34 +0000 (UTC), "Andrew Pearce"
>><(E-Mail Removed)> wrote:
>>
>>
>>>A friend of my brothers has ordered broadband from pipex, with his
>>>phone number ending xxx897, he found out yesterday that the
>
> service
>
>>>has been installed on xxx891 instead!!. Does anyone know if pipex
>
> will
>
>>>charge him a cancellation fee / activication if they say its his
>>>fault?? He
>>>reckons he definately typed in xxx897.
>>
>>Let's assume he mis-type it. Now someone else has ADSL on their
>
> line.
>
>>ISP's are supposed to ensure that the BT line and ADSL service are
>
> in
>
>>the same name. Perhaps Pipex didn't make this check and that is
>
> your
>
>>get out of jail card?
>>
>>--
>>Hiram Hackenbacker
>
>
> I hope that works .......... i know the person with the xxx591
> number, (just happens to be myself)
>
> Thanks for your help
>
> Andrew
>
>

I thought you said xxx891?

"Andrew Pearce" <(E-Mail Removed)> wrote in message
news:bsu7pq$7n3$(E-Mail Removed)...
>
> A friend of my brothers has ordered broadband from pipex, with his
> phone number ending xxx897, he found out yesterday that the service
> has been installed on xxx891 instead!!. Does anyone know if pipex will
> charge him a cancellation fee / activication if they say its his
> fault?? He
> reckons he definately typed in xxx897.


If the incorrect number is xxx591/xxx891 (?) is "known" to your brother as
appears to be the case (as its yours!) than its unlikely BT/Pipex have made
a mistake as they must have got that number from "somewhere" (i.e. your
brothers application)

Don't Pipex send out an email confirming the order details, once you have
placed the order? Perhaps he could look at that email to see what telephone
number it says will be activated..

Regards
Sunil

"Andrew Pearce" <(E-Mail Removed)> wrote in message
news:bsue1g$nlj$(E-Mail Removed)...
>
> "Hiram Hackenbacker" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > On Wed, 31 Dec 2003 10:18:34 +0000 (UTC), "Andrew Pearce"
> > <(E-Mail Removed)> wrote:
> >
> > >
> > >A friend of my brothers has ordered broadband from pipex, with
his
> > >phone number ending xxx897, he found out yesterday that the
> service
> > >has been installed on xxx891 instead!!. Does anyone know if pipex
> will
> > >charge him a cancellation fee / activication if they say its his
> > >fault?? He
> > >reckons he definately typed in xxx897.
> >
> > Let's assume he mis-type it. Now someone else has ADSL on their
> line.
> > ISP's are supposed to ensure that the BT line and ADSL service are
> in
> > the same name. Perhaps Pipex didn't make this check and that is
> your
> > get out of jail card?
> >
> > --
> > Hiram Hackenbacker
>
> I hope that works .......... i know the person with the xxx591
> number, (just happens to be myself)
>
> Thanks for your help
>
> Andrew
>
>
Sorry typo, its xxx891

Andrew

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:bsufv8$1hn42$(E-Mail Removed)...
>
> "Andrew Pearce" <(E-Mail Removed)> wrote in message
> news:bsu7pq$7n3$(E-Mail Removed)...
> >
> > A friend of my brothers has ordered broadband from pipex, with
his
> > phone number ending xxx897, he found out yesterday that the
service
> > has been installed on xxx891 instead!!. Does anyone know if pipex
will
> > charge him a cancellation fee / activication if they say its his
> > fault?? He
> > reckons he definately typed in xxx897.
>
>
> If the incorrect number is xxx591/xxx891 (?) is "known" to your
brother as
> appears to be the case (as its yours!) than its unlikely BT/Pipex
have made
> a mistake as they must have got that number from "somewhere" (i.e.
your
> brothers application)
>
> Don't Pipex send out an email confirming the order details, once you
have
> placed the order? Perhaps he could look at that email to see what
telephone
> number it says will be activated..
>
> Regards
> Sunil
>

Brothers mate ordered broadband on 560897, so he thought, he didnt
really
look at the phone number that got activated until yesterday evening.
His
logon/password details letter show the activated number as 560891.
Wrong
line, wrong house over 800 metres away. It just so happens my phone
number at home is 560891. My brothers mate reckons he checked all
the
details before ordering it, ( via web ) not via phone. What he needs
to know
if this is somehow a pipex error, or did he type in the wrong phone
number
when he ordered it. He would prefer not to have to pay a cancellation
charge
then have it connected on the correct number.

Andrew

>>
>>
> Sorry typo, its xxx891
>
> Andrew

This has just raised just a teensy wee question over the accuracy of
your original order with Pipex.....

Martin