For anyone thinking of becoming a no-fixed-line household or workplace, do
think about how you are going to call the fire brigade when your building
catches fire and the mains supply cuts out.
If you have reliable mobile service (and always have a live battery and can
always find the mobile in a emergency) then you are fine.
If not, then Vonage is now offering a 999 service
(
http://www.vonage.co.uk/features.php?feature=911) - so you could use them
with a UPS unit powering your VOIP adapter, if you find their price
structure OK.
Otherwise, you have a problem. I read a suggestion that dialling 112 from
Sipgate would get you the emergency services in Dusseldorf. Most VOIP
operators do not support 999/112 at all at the moment.
The obvious need is for the VOIP user without 999/112 access to identify a
geographic number for the local "Which Service do you require" 999 control
room. That could then be programmed in to a LCR dialler box and anyone on
the premises could dial 999 and get the emergency services (as long as the
VOIP box was powered via a UPS, the broadband network was working, the SIP
provider had no problems and the user had enough credit for the call).
When looking into using VOIP for our village hall (we have broadband by
radio from a local ISP), I spoke to the local Fire Service, and was told
that there were no geographic numbers that would allow access into the local
all-services 999 control room. Does anyone else know differently?
They do have ex-directory geographic numbers into their emergency Fire
Service control rooms (and one might presume the same for Police and
Ambulance) - issued on a case-by-case basis. But that is not a viable mass
solution - they are not going to be happy taking Ambulance calls at the Fire
call centre and then pass them on.
As more people go for VOIP as a replacement for a fixed line, it can't be
long before we read of the first tragedy where a life is lost because the
customer either didn't think to ask about 999 VOIP service, or had decided
that it was worth the risk doing without a 999 services in return for the
much-reduced annual running cost.
Ofcom have clearly thought about the issue. Their site notes "Ofcom [also]
proposes to consult on whether it is desirable for providers of non-PATS VoB
services to offer 'best efforts' 999 access rather than none at all." They
rather obscurely state their interim position thus: "... services that
match the PATS definition (i.e. those which offer any access to emergency
organisations), would be PATS and hence be regulated as such. " Not sure I'm
much the wiser, but it does suggest that for the moment, regulation is
lagging behind the need!
John Geddes
Derbyshire