Broadband activation

Hi, I ordered ADSL (BT Openworld ISP). Our exchange isn't upgraded until
10.3.04, but I was told as long as I ordered it at least a month before we'd
be activated on the same date as the exchange goes live.
Anyway, they have said I won't get activated until 26.3.04, is this usual?
and can the date be brought forward?

Cheers
Pete.

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Now, I'm not into conspiracy therois, except ones that are true or involve
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(Michael Moore, 2003)

"Peter Hewitt-Dutton" <(E-Mail Removed)> wrote in message
news:bvlchf$a52$(E-Mail Removed)...
> Hi, I ordered ADSL (BT Openworld ISP). Our exchange isn't upgraded until
> 10.3.04, but I was told as long as I ordered it at least a month before
we'd
> be activated on the same date as the exchange goes live.

Afraid whoever told you that was wrong...

> Anyway, they have said I won't get activated until 26.3.04, is this usual?
> and can the date be brought forward?

Lines are normally activated within 5/10 days after an exchange has gone
live - therefore its quite possible/probable BT Wholesale will do it
earlier.

However, they won't tell you its done before your official date (nor will
they change the date)

You can just plug in your modem earlier and see if it works.. (try around
the 15/17th)

The only exception is if they are upgrading Home Highway/ISDN lines as they
then need to physically visit to upgrade your line - in which case they tend
to stick to the specified date, though its not unknown for a BT engineer to
telephone/visit you earlier to try and upgrade the line if they are free but
its a lot rarer.

Regards
Sunil

On Mon, 2 Feb 2004 11:33:04 +0000 (UTC), "Peter Hewitt-Dutton"
<(E-Mail Removed)> wrote:

>Anyway, they have said I won't get activated until 26.3.04, is this usual?
>and can the date be brought forward?

we saw some BT Openwound dates 2 weeks out on our exchange enablement
too. Zen were quicker, a few days only. It also appeared that ordering
on or after the RFS date was as quick as pre-ordering, depending on
ISP. At least one entered the pre-orders from a pile of paper into
their online system :-(

If its ISDN or Highway or there's a DACS line it takes longer, and I
guess they can't do everyone on the first day.

Phil

Thanks for your help. I can confirm that we do just have a normal phone
line, no ISDN, HH, or DACS (I made BT take the DACS off our line a few years
ago).

Do we get notification on line test stuff? I obvioulsly don't want to buy a
router / modem until the line test is passed, do they do that before the
exchange is enabled?

Thanks.
Pete.


"Sunil Sood" <(E-Mail Removed)> wrote in message
news:bvld9i$ta48k$(E-Mail Removed)...
>
> "Peter Hewitt-Dutton" <(E-Mail Removed)> wrote in
message
> news:bvlchf$a52$(E-Mail Removed)...
> > Hi, I ordered ADSL (BT Openworld ISP). Our exchange isn't upgraded until
> > 10.3.04, but I was told as long as I ordered it at least a month before
> we'd
> > be activated on the same date as the exchange goes live.
>
> Afraid whoever told you that was wrong...
>
> > Anyway, they have said I won't get activated until 26.3.04, is this
usual?
> > and can the date be brought forward?
>
> Lines are normally activated within 5/10 days after an exchange has gone
> live - therefore its quite possible/probable BT Wholesale will do it
> earlier.
>
> However, they won't tell you its done before your official date (nor will
> they change the date)
>
> You can just plug in your modem earlier and see if it works.. (try around
> the 15/17th)
>
> The only exception is if they are upgrading Home Highway/ISDN lines as
they
> then need to physically visit to upgrade your line - in which case they
tend
> to stick to the specified date, though its not unknown for a BT engineer
to
> telephone/visit you earlier to try and upgrade the line if they are free
but
> its a lot rarer.
>
> Regards
> Sunil
>
>
>

"Peter Hewitt-Dutton" <(E-Mail Removed)> wrote in message
news:bvllai$8iq$(E-Mail Removed)...
> Do we get notification on line test stuff? I obvioulsly don't want to buy
a
> router / modem until the line test is passed, do they do that before the
> exchange is enabled?

No - no notification of passing your line test.. though you could try
ringing the BT Openworld/Yahoo Order desk a couple of days after the RFS and
asking them if they have been informed by BT Wholesale.

They will test your line after the exchange has been enabled - they can't do
it before.

If you don't have the equipment plugged into see if you have been enabled
early, its also possible to tell via:

a) http://www.bt.com/broadband

The bottom of the pop-up box when you check your number will the show:

"Note: If you have an ISDN or Home Highway service connected to this number
and you wish to purchase Broadband ADSL, then the current service will have
to be converted to a standard PSTN line. Provided the line and exchange
support ADSL, your service provider may be able to arrange the conversion
for you. If you have an existing Broadband ADSL service and wish to change
Service providers then please contact both your new and existing Service
Provider to have this service transferred."

b) By going to
https://www.cs-server1.bt.com/hhway-...UM=...&TELNUM=...

Replacing the 1st ... with your BT Account number and the second one with
your telephone number - this shows the progress of all current orders
against your phone number.

However, after your line has been enabled it can take BT's systems a couple
of days to register this fact.

As I said earlier new lines are normally enabled within 5/7 days -
regardless of the date your ISP will have given you..

Regards
Sunil

On Mon, 2 Feb 2004 14:02:59 +0000 (UTC), "Peter Hewitt-Dutton"
<(E-Mail Removed)> wrote:

>Do we get notification on line test stuff? I obvioulsly don't want to buy a
>router / modem until the line test is passed, do they do that before the
>exchange is enabled?

after its enabled. The line is only physically tested on site in
extreme cases of doubt, if you are in the system as "Green" it passes
through easily.

Phil

I rang BT Broadband support line today, and they told me that our line had
been tested, and passed it. They said all was ok, and it safe to go out and
buy a router.


"Sunil Sood" <(E-Mail Removed)> wrote in message
news:bvlof5$uamik$(E-Mail Removed)...
>
> "Peter Hewitt-Dutton" <(E-Mail Removed)> wrote in
message
> news:bvllai$8iq$(E-Mail Removed)...
> > Do we get notification on line test stuff? I obvioulsly don't want to
buy
> a
> > router / modem until the line test is passed, do they do that before the
> > exchange is enabled?
>
> No - no notification of passing your line test.. though you could try
> ringing the BT Openworld/Yahoo Order desk a couple of days after the RFS
and
> asking them if they have been informed by BT Wholesale.
>
> They will test your line after the exchange has been enabled - they can't
do
> it before.
>
> If you don't have the equipment plugged into see if you have been enabled
> early, its also possible to tell via:
>
> a) http://www.bt.com/broadband
>
> The bottom of the pop-up box when you check your number will the show:
>
> "Note: If you have an ISDN or Home Highway service connected to this
number
> and you wish to purchase Broadband ADSL, then the current service will
have
> to be converted to a standard PSTN line. Provided the line and exchange
> support ADSL, your service provider may be able to arrange the conversion
> for you. If you have an existing Broadband ADSL service and wish to change
> Service providers then please contact both your new and existing Service
> Provider to have this service transferred."
>
> b) By going to
>
https://www.cs-server1.bt.com/hhway-...UM=...&TELNUM=...
>
> Replacing the 1st ... with your BT Account number and the second one with
> your telephone number - this shows the progress of all current orders
> against your phone number.
>
> However, after your line has been enabled it can take BT's systems a
couple
> of days to register this fact.
>
> As I said earlier new lines are normally enabled within 5/7 days -
> regardless of the date your ISP will have given you..
>
> Regards
> Sunil
>
>

"Peter Hewitt-Dutton" <(E-Mail Removed)> wrote in message
news:bvmn64$edc$(E-Mail Removed)...
> I rang BT Broadband support line today, and they told me that our line had
> been tested, and passed it. They said all was ok, and it safe to go out
and
> buy a router.

erm - given that you said your exchage was due to be enabled on the 10.3.04
I woudn't believe them.

They won't have any line results this early..

Regards
Sunil

hmm, strange. They seemed pretty sure it'd been done.

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:bvnp89$uff43$(E-Mail Removed)...
>
> "Peter Hewitt-Dutton" <(E-Mail Removed)> wrote in
message
> news:bvmn64$edc$(E-Mail Removed)...
> > I rang BT Broadband support line today, and they told me that our line
had
> > been tested, and passed it. They said all was ok, and it safe to go out
> and
> > buy a router.
>
> erm - given that you said your exchage was due to be enabled on the
10.3.04
> I woudn't believe them.
>
> They won't have any line results this early..
>
> Regards
> Sunil
>
>