blueyonder Technical Support again...

A customer is on the 10Mb they do, and has an old 10 Mbps LAN SB3100
modem of theirs.
After sufferin low speeds etc... he finds out from readin the blueyonder
groups that it's cuz the SB3100 he's got is no good for the 10Mb
service, and shud be replaced with a newer model from blueyonder.

He calls 'blueyonder Technical Support' and is told...
"there's definitely no issue with the 3100 and 10 meg or he'd know about
it"

I wonder if this is the same 'Technical Support' bloke who doesn't know
what a tracert is?!
It's bin about 3 months now, surely they shud know these things!

Honestly!

)

"Gøñzølã" <T o p @ S e c r e t . c o m> wrote in message
news:drj316$928$(E-Mail Removed)...
>A customer is on the 10Mb they do, and has an old 10 Mbps LAN SB3100
> modem of theirs.
> After sufferin low speeds etc... he finds out from readin the blueyonder
> groups that it's cuz the SB3100 he's got is no good for the 10Mb
> service, and shud be replaced with a newer model from blueyonder.
>
> He calls 'blueyonder Technical Support' and is told...
> "there's definitely no issue with the 3100 and 10 meg or he'd know about
> it"
>
> I wonder if this is the same 'Technical Support' bloke who doesn't know
> what a tracert is?!
> It's bin about 3 months now, surely they shud know these things!
>
> Honestly!
>
> )
>
They are not paid to be technical - just read from a script and try to match
up a problem a customer has to one on a sheet! I love reading the "my
friend" type posts as it's often the sender that has had the experience/lack
of knowledge - or the friend would be posting!
The best thing to do is not interfere in a problem that doesn't concern you
and further complicate matters - leave it to your friend to sort out
diectly.

"john" <(E-Mail Removed)> wrote in message
news:LJ8Df.64805$(E-Mail Removed)...
> > He calls 'blueyonder Technical Support' and is told...
> > "there's definitely no issue with the 3100 and 10 meg or he'd know
about
> > it"
> >
> > I wonder if this is the same 'Technical Support' bloke who doesn't
know
> > what a tracert is?!
> > It's bin about 3 months now, surely they shud know these things!
> >
> > Honestly!
> >
> > )
> >
> They are not paid to be technical - just read from a script and try to
match
> up a problem a customer has to one on a sheet!

That's sometimes the case with a lot of support bods, but it's a bit
ridiculous to be payin high charges for 'Technical Support' when you cud
be gettin someone who hasn't got anymore of a clue than Jade Goody on
the other end of the phone.
It's clear they need proper trainin in this case.


> I love reading the "my
> friend" type posts as it's often the sender that has had the
experience/lack
> of knowledge - or the friend would be posting!
> The best thing to do is not interfere in a problem that doesn't
concern you
> and further complicate matters - leave it to your friend to sort out
> diectly.

The only problem "my friend" has got, is, he farts a lot in bed, and he
thinks his bird is gettin a bit annoyed with him now, fartin in bed all
through the mornin, wakin her up.
I've told him I'm keepin out of it, and that it don't concern me.

In article <LJ8Df.64805$(E-Mail Removed)>, (E-Mail Removed)
(john) wrote:

> They are not paid to be technical - just read from a script and try
> to match up a problem a customer has to one on a sheet! I love
> reading the "my friend" type posts as it's often the sender that has
> had the experience/lack of knowledge - or the friend would be
> posting!

The "technical support" team at Blueyonder is about 600 people who read
scripts off a computer - they made all the qualified staff redundant in
2000...

--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981

I was just thinking how wonderful life was, when "Gøñzølã" <T o p @ S
e c r e t . c o m> opened his gob and said:

>It's bin about 3 months now, surely they shud know these things!

Leek yoozing a spill chucker!

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

"Dr Teeth" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I was just thinking how wonderful life was, when "Gøñzølã" <T o p @ S
> e c r e t . c o m> opened his gob and said:
>
> >It's bin about 3 months now, surely they shud know these things!
>
> Leek yoozing a spill chucker!

I've got one of them, but she's busy at the mo.

> someone who hasn't got anymore of a clue than Jade Goody

Sorry, OT, but can you learn how to spell and fix your "g" key please
- it appears to be missing from most words you typed that require it
:-}

The reference to Jade Goody was ironic given the circumstances...

--
Please add the word "newsgroup" in the subject line of personal emails
**** My email address includes "ngspamtrap" and "@btinternet.com" ****

"Colin Wilson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> > someone who hasn't got anymore of a clue than Jade Goody
>
> Sorry, OT, but can you learn how to spell and fix your "g" key please
> - it appears to be missing from most words you typed that require it
> :-}

I don't pronounce the g's when I'm talkin, so I don't type em when I'm
talkin.
)

> The reference to Jade Goody was ironic given the circumstances...

That's cuz the g was at the beginnin of the word, and not at the end.

On Sun, 29 Jan 2006 20:22:37 +0000, Colin Wilson wrote:

>> someone who hasn't got anymore of a clue than Jade Goody
>
> Sorry, OT, but can you learn how to spell and fix your "g" key please
> - it appears to be missing from most words you typed that require it
> :-}
>
> The reference to Jade Goody was ironic given the circumstances...

It would appear the poster does a lot of SMS.

Dave

"Gøñzølã" <T o p @ S e c r e t . c o m> wrote in message
news:drj5n5$d4u$(E-Mail Removed)...
>
> That's sometimes the case with a lot of support bods, but it's a bit
> ridiculous to be payin high charges for 'Technical Support'

I don't know where you get that idea from, I phoned them yesterday for free.