blueyonder email problems

I am trying to help a friend who has blueyonder broadband on his system but
he can't; get his email to work.
When I visited him I found that he didn't have a clue what his account name
was or his user name as an "expert" had put broadband on his system and he
had no record of the settings he used.
He quoted me several passwords he had used but wasn't sure which was the
final one.
I tried my best to solve this situation without success
When I came home I opened the blueyonder web site and looked for help.
Technical phone help was £1 per minute
I found their site a nightmare to navigate and get some help
How can I proceed- I need some guidance
Blair

"Blair" <(E-Mail Removed)> wrote in message
news:dkfoiq$333$(E-Mail Removed)...
>I am trying to help a friend who has blueyonder broadband on his system but
> he can't; get his email to work.
> When I visited him I found that he didn't have a clue what his account
> name
> was or his user name as an "expert" had put broadband on his system and he
> had no record of the settings he used.
> He quoted me several passwords he had used but wasn't sure which was the
> final one.
> I tried my best to solve this situation without success
> When I came home I opened the blueyonder web site and looked for help.
> Technical phone help was £1 per minute
> I found their site a nightmare to navigate and get some help
> How can I proceed- I need some guidance
> Blair
>
>
First of all, his main email address will be in the form of his account
number (usually something like ab123c4567), therefore his email address will
be (E-Mail Removed). You can use this to log into the selfcare
page at http://selfcare.blueyonder.co.uk to create email aliases/mailboxes
(proper email addresses that point to the account number).
Usually, the password is sent with a letter when you first subscribe to
blueyonder. If he has changed the password since then, you can use the same
selfcare page to reset the password (there's a "Forgotton Password?" link on
the page that he can follow).

"Blair" <(E-Mail Removed)> wrote in message
news:dkfoiq$333$(E-Mail Removed)...
>I am trying to help a friend who has blueyonder broadband on his system but
> he can't; get his email to work.
> When I visited him I found that he didn't have a clue what his account
> name
> was or his user name as an "expert" had put broadband on his system and he
> had no record of the settings he used.
> He quoted me several passwords he had used but wasn't sure which was the
> final one.
> I tried my best to solve this situation without success
> When I came home I opened the blueyonder web site and looked for help.
> Technical phone help was £1 per minute
> I found their site a nightmare to navigate and get some help
> How can I proceed- I need some guidance

The £1 per min tech support you are looking at is for things outside of
Blueyonder. For all things Blueyonder it's the price of a local telephone
call.

First off: Have your friend call customer services (0845 142 0000) for his
user name, and password reset.

Blueyonder Technical Support: 0845 142 4422

Btw, who was the "expert" ?

Contact numbers:
http://www.blueyonder.co.uk/blueyond...services_phone

In news:(E-Mail Removed),
Gizmo <(E-Mail Removed)> opined very noisily:
> "Blair" <(E-Mail Removed)> wrote in message
> news:dkfoiq$333$(E-Mail Removed)...
>> I am trying to help a friend who has blueyonder broadband on his
>> system but he can't; get his email to work.
>> When I visited him I found that he didn't have a clue what his
>> account name
>> was or his user name as an "expert" had put broadband on his system
>> and he had no record of the settings he used.
>> He quoted me several passwords he had used but wasn't sure which was
>> the final one.
>> I tried my best to solve this situation without success
>> When I came home I opened the blueyonder web site and looked for
>> help. Technical phone help was £1 per minute
>> I found their site a nightmare to navigate and get some help
>> How can I proceed- I need some guidance
>
> The £1 per min tech support you are looking at is for things outside
> of Blueyonder. For all things Blueyonder it's the price of a local
> telephone call.
>
> First off: Have your friend call customer services (0845 142 0000)
> for his user name, and password reset.
>
> Blueyonder Technical Support: 0845 142 4422
>
> Btw, who was the "expert" ?
>
> Contact numbers:
> http://www.blueyonder.co.uk/blueyond...services_phone

Or even "150" at no cost ( if he has a TW phone)
--

Yddap
Remove guts to reply

"ABC" <(E-Mail Removed)> wrote in message
news:dkfpb2$q3c$(E-Mail Removed)...
>
> >
> First of all, his main email address will be in the form of his account
> number (usually something like ab123c4567), therefore his email address
will
> be (E-Mail Removed). You can use this to log into the selfcare
> page at http://selfcare.blueyonder.co.uk to create email aliases/mailboxes
> (proper email addresses that point to the account number).
> Usually, the password is sent with a letter when you first subscribe to
> blueyonder. If he has changed the password since then, you can use the
same
> selfcare page to reset the password (there's a "Forgotton Password?" link
on
> the page that he can follow).
>
I am most grateful to you for your help
Blair

> The £1 per min tech support you are looking at is for things outside of
> Blueyonder. For all things Blueyonder it's the price of a local telephone
> call.
>
> First off: Have your friend call customer services (0845 142 0000) for his
> user name, and password reset.
>
> Blueyonder Technical Support: 0845 142 4422
>
> Btw, who was the "expert" ?
>
> Contact numbers:
>
http://www.blueyonder.co.uk/blueyond...services_phone
>
>
Thank you for your help .
My friend tends to use different people to help him and in the past he has
had some bad experiences.
His main use for his PC is accounts running a small business and he really
is an expert with spreadsheets, but he has no time to investigate all the
other parts of his PC.
Now that he is retired he has time to look at email etc so asking him for
information gets nowhere because he has no idea what his" experts "did!
I now hope to introduce him to the world of email etc
Blair

> >
> > Contact numbers:
> >
http://www.blueyonder.co.uk/blueyond...services_phone
>
> Or even "150" at no cost ( if he has a TW phone)
> --
>
> Yddap
> Remove guts to reply
>
Thanks for your help. See my explanation of "experts" in my previous message
Blair

Blair wrote:
> I am trying to help a friend who has blueyonder broadband.

Your friend is beyond help.

> How can I proceed- I need some guidance

When he sorts it, tell him to keep a little black book with all the
important settings :-}

I have one with all the ISPs i`ve used since about 1995, some of whose
email accounts I still check for mail !

--
Please add the word "newsgroup" in the subject line of personal emails
**** My email address includes "ngspamtrap" and "@btinternet.com" ****

"Colin Wilson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> > How can I proceed- I need some guidance
>
> When he sorts it, tell him to keep a little black book with all the
> important settings :-}
>
> I have one with all the ISPs i`ve used since about 1995, some of whose
> email accounts I still check for mail !
>
I have given him the lecture and have also asked him to buy a CD storage
unit to collect all his CDs for his PC. I'm afraid he has a long way to go!
Blair