blueyonder and the throttling

Customer:

I want to know how long this so called trial is going on.

Support:

If you do feel that this is unacceptable for your connection, you can
call our customer care
team on 0845 142 0000 and they can discuss further options with you, and
arrange a disconnection for you if that is how you feel about the
current situation.


Just keep payin the money and stop askin silly questions! )

Gonz wrote:
> Customer:
>
> I want to know how long this so called trial is going on.
>
> Support:
>
> If you do feel that this is unacceptable for your connection, you can
> call our customer care
> team on 0845 142 0000 and they can discuss further options with you, and
> arrange a disconnection for you if that is how you feel about the
> current situation.

Ha ha. They think they're back in the good old days, for them, of the
Cable monopoly on broadband.

"Silk" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Gonz wrote:
>> Customer:
>>
>> I want to know how long this so called trial is going on.
>>
>> Support:
>>
>> If you do feel that this is unacceptable for your connection, you can
>> call our customer care
>> team on 0845 142 0000 and they can discuss further options with you,
>> and arrange a disconnection for you if that is how you feel about the
>> current situation.
>
> Ha ha. They think they're back in the good old days, for them, of the
> Cable monopoly on broadband.

Can you believe this, what Alex Brown said...

"We don't have any over subscribed areas."

LOL
Course you don't.
If you didn't, then you wouldn't be makin such drastic and unwanted
actions, that is infuriatin both your existin customers, and possible
future customers.

Face it...
You're crap now, not that you wasn't before, but you're too expensive
for an ISP, you lied to customers, that was bad...

That thread titled "Telewest secretly capping speeds?"
17,197 views.
That's a lot of people.
Especially when you think that a 10th of that number are significant in
givin results for a survey.

"Gonz" <T o p @ S e c r e t . c o m> wrote in message
news:1MWeh.5707$(E-Mail Removed)...
>
> "Silk" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Gonz wrote:
>>> Customer:
>>>
>>> I want to know how long this so called trial is going on.
>>>
>>> Support:
>>>
>>> If you do feel that this is unacceptable for your connection, you
>>> can call our customer care
>>> team on 0845 142 0000 and they can discuss further options with you,
>>> and arrange a disconnection for you if that is how you feel about
>>> the current situation.
>>
>> Ha ha. They think they're back in the good old days, for them, of the
>> Cable monopoly on broadband.
>
> Can you believe this, what Alex Brown said...
>
> "We don't have any over subscribed areas."
>
> LOL
> Course you don't.
> If you didn't, then you wouldn't be makin such drastic and unwanted
> actions, that is infuriatin both your existin customers, and possible
> future customers.
>
> Face it...
> You're crap now, not that you wasn't before, but you're too expensive
> for an ISP, you lied to customers, that was bad...
>
> That thread titled "Telewest secretly capping speeds?"
> 17,197 views.
> That's a lot of people.
> Especially when you think that a 10th of that number are significant
> in givin results for a survey.

And to now start chargin customers for an itemised bill.

What are you thinkin?!

LOL

> And to now start chargin customers for an itemised bill.
> What are you thinkin?!

I'd be tempted to hit them with a subject access request under the data
protection act once a year - £10 a year is still cheaper than their fee
for itemised billing, and they have to included it all to comply with
the request.

Then play merry feckin' hell with them getting any problems from the
previous 12 months resolved.

Gonz wrote:
>
> "Silk" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Gonz wrote:
>>> Customer:
>>>
>>> I want to know how long this so called trial is going on.
>>>
>>> Support:
>>>
>>> If you do feel that this is unacceptable for your connection, you can
>>> call our customer care
>>> team on 0845 142 0000 and they can discuss further options with you,
>>> and arrange a disconnection for you if that is how you feel about the
>>> current situation.
>>
>> Ha ha. They think they're back in the good old days, for them, of the
>> Cable monopoly on broadband.
>
> Can you believe this, what Alex Brown said...
>
> "We don't have any over subscribed areas."
>
> LOL
> Course you don't.
> If you didn't, then you wouldn't be makin such drastic and unwanted
> actions, that is infuriatin both your existin customers, and possible
> future customers.
>
> Face it...
> You're crap now, not that you wasn't before, but you're too expensive
> for an ISP, you lied to customers, that was bad...
>
> That thread titled "Telewest secretly capping speeds?"
> 17,197 views.
> That's a lot of people.
> Especially when you think that a 10th of that number are significant in
> givin results for a survey.

I'm glad I'm with a proper ISP. My neighbour has had to spend 40 quid
for a wireless router, even though they already have a perfectly good
one - just a shame they can't use it because of BY nannying.

Even Alex agrees it's stupid.

"Silk" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Gonz wrote:
>>
>> "Silk" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Gonz wrote:
>>>> Customer:
>>>>
>>>> I want to know how long this so called trial is going on.
>>>>
>>>> Support:
>>>>
>>>> If you do feel that this is unacceptable for your connection, you
>>>> can call our customer care
>>>> team on 0845 142 0000 and they can discuss further options with
>>>> you, and arrange a disconnection for you if that is how you feel
>>>> about the current situation.
>>>
>>> Ha ha. They think they're back in the good old days, for them, of
>>> the Cable monopoly on broadband.
>>
>> Can you believe this, what Alex Brown said...
>>
>> "We don't have any over subscribed areas."
>
> Even Alex agrees it's stupid.

I can believe that.

"Colin Wilson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> And to now start chargin customers for an itemised bill.
> What are you thinkin?!

I'd be tempted to hit them with a subject access request under the data
protection act once a year - £10 a year is still cheaper than their fee
for itemised billing, and they have to included it all to comply with
the request.

Then play merry feckin' hell with them getting any problems from the
previous 12 months resolved.

I've heard that they have to provide an itemised bill.
If that's true, then how can they possibly start chargin people for it
now?