Bloody Bulldog!!!

Hi,

I'm sure you have all seen the new prices from Bulldog today...very
nice. I signed up for their Primetime1000 package last month for
£24.99 they have dropped it to £19.99 from today and the 2Mbs service
is now £24.99. Rang Customer services to see if it meant that my
monthly fee would be going down...the answer was NO...I will continue
to pay the amount I signed for, for the next year!!!! Annoying to say
the least...but understandable I suppose....I then asked if I could
change to the 2Mbs service and carry on paying £24.99 the answer was
NO unless I was prepared to pay a £58 Disconnection fee and then
another £58 Re-connection fee....I am so Angry...I know that prices
will always change, it's just that I only bought it 1 month ago and
the attitude of the Bulldog Customer Service guy was extremely
annoying and he basically said "you signed the contract, so tough"
fair enough you may say but there are better ways to treat
customers!!! only 11 months to go till I can cancel. I hate being
spoken to in that manner by companies.

Jamez

"Jamez" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> I'm sure you have all seen the new prices from Bulldog today...very
> nice. I signed up for their Primetime1000 package last month<snip>

I'm with you there, mate.
Signed up a while back for PrimeTime 2000 (got a special for 29.99, so was
happy), got it all turned on mid-March.
Problems started mid-April, and have continued to this day.
Still sitting here, waiting for anyone at Bulldog to talk to me about what
is wrong with my DSL.

And now on top of it all, they drop the price.
Don't give up hassling them. They have it in their power to reduce you onto
the lower price - if they want to.
If you are having problems, then use these as leverage to get the lower
price. Don't just rely on complaining to support. Find other ways of getting
your point across to them.

I'm on a 1month contract. As soon as I'm back working again, I'm looking
into jumping ship - I'm sorry to say.


Baz

After careful thought and consideration Jamez typed:
> Hi,
>
> I'm sure you have all seen the new prices from Bulldog today...very
> nice. I signed up for their Primetime1000 package last month for
> £24.99 they have dropped it to £19.99 from today and the 2Mbs service
> is now £24.99. Rang Customer services to see if it meant that my
> monthly fee would be going down...the answer was NO...I will continue
> to pay the amount I signed for, for the next year!!!! Annoying to say
> the least...but understandable I suppose....I then asked if I could
> change to the 2Mbs service and carry on paying £24.99 the answer was
> NO unless I was prepared to pay a £58 Disconnection fee and then
> another £58 Re-connection fee....I am so Angry...I know that prices
> will always change, it's just that I only bought it 1 month ago and
> the attitude of the Bulldog Customer Service guy was extremely
> annoying and he basically said "you signed the contract, so tough"
> fair enough you may say but there are better ways to treat
> customers!!! only 11 months to go till I can cancel. I hate being
> spoken to in that manner by companies.
>
> Jamez

I think it is actually against the law, to give a offer to NEW custmers
only. If they do an offer they must offer it to all customers. This was a
big thing with mortgages a while back. Where new customers were offered
discounted rates, where existing customers were not. As people perceived
this as existing customers were subsidising the new customers. Which is
unfair.

The law was changed so that an offer made should be available to new and
existing customers. Like l said this was in the mortgage market and am 80%
sure it applies to all things and not just mortgages. I have no link of
reference l can refer you to back up my statement. Maybe somebody in this
newsgroup can confirm what l have said.

Its certainly worth try, to push this angle with Bulldog.

"Baz" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
> "Jamez" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Hi,
> >
> > I'm sure you have all seen the new prices from Bulldog today...very
> > nice. I signed up for their Primetime1000 package last month<snip>
>

Check out http://bbs.adslguide.org.uk/postlist...&Board=bulldog
There's a fair amount of talk on there from existing customers, angered by
this new price drop for new customers only.
It would appear that some have been successful in applying pressure to get
the new pricing structure.

Sign up for the forums, and join in.

Baz

On Fri, 14 May 2004 13:50:59 +0100, "XPUser" <(E-Mail Removed)> wrote:

>After careful thought and consideration Jamez typed:
>> Hi,
>>
>> I'm sure you have all seen the new prices from Bulldog today...very
>> nice. I signed up for their Primetime1000 package last month for
>> £24.99 they have dropped it to £19.99 from today and the 2Mbs service
>> is now £24.99. Rang Customer services to see if it meant that my
>> monthly fee would be going down...the answer was NO...I will continue
>> to pay the amount I signed for, for the next year!!!! Annoying to say
>> the least...but understandable I suppose....I then asked if I could
>> change to the 2Mbs service and carry on paying £24.99 the answer was
>> NO unless I was prepared to pay a £58 Disconnection fee and then
>> another £58 Re-connection fee....I am so Angry...I know that prices
>> will always change, it's just that I only bought it 1 month ago and
>> the attitude of the Bulldog Customer Service guy was extremely
>> annoying and he basically said "you signed the contract, so tough"
>> fair enough you may say but there are better ways to treat
>> customers!!! only 11 months to go till I can cancel. I hate being
>> spoken to in that manner by companies.
>>
>> Jamez
>
>I think it is actually against the law, to give a offer to NEW custmers
>only. If they do an offer they must offer it to all customers. This was a
>big thing with mortgages a while back. Where new customers were offered
>discounted rates, where existing customers were not. As people perceived
>this as existing customers were subsidising the new customers. Which is
>unfair.
>
>The law was changed so that an offer made should be available to new and
>existing customers. Like l said this was in the mortgage market and am 80%
>sure it applies to all things and not just mortgages. I have no link of
>reference l can refer you to back up my statement. Maybe somebody in this
>newsgroup can confirm what l have said.
>
>Its certainly worth try, to push this angle with Bulldog.
>

Im pretty sure the law you refer to was only on Mortgages, however, Im
googling away to see if it applies to other things as well...

Cheers.

On Fri, 14 May 2004 13:53:35 +0100, "Baz" <(E-Mail Removed)> wrote:

>
>"Baz" <(E-Mail Removed)> wrote in message news:(E-Mail Removed)...
>> "Jamez" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > Hi,
>> >
>> > I'm sure you have all seen the new prices from Bulldog today...very
>> > nice. I signed up for their Primetime1000 package last month<snip>
>>
>
>Check out http://bbs.adslguide.org.uk/postlist...&Board=bulldog
>There's a fair amount of talk on there from existing customers, angered by
>this new price drop for new customers only.
>It would appear that some have been successful in applying pressure to get
>the new pricing structure.
>
>Sign up for the forums, and join in.
>
>Baz
>

.....already there mate ;-)

After careful thought and consideration Jamez typed:
> On Fri, 14 May 2004 13:50:59 +0100, "XPUser" <(E-Mail Removed)> wrote:
>
>> After careful thought and consideration Jamez typed:
>>> Hi,
>>>
>>> I'm sure you have all seen the new prices from Bulldog today...very
>>> nice. I signed up for their Primetime1000 package last month for
>>> £24.99 they have dropped it to £19.99 from today and the 2Mbs
>>> service is now £24.99. Rang Customer services to see if it meant
>>> that my monthly fee would be going down...the answer was NO...I
>>> will continue to pay the amount I signed for, for the next year!!!!
>>> Annoying to say the least...but understandable I suppose....I then
>>> asked if I could change to the 2Mbs service and carry on paying
>>> £24.99 the answer was NO unless I was prepared to pay a £58
>>> Disconnection fee and then another £58 Re-connection fee....I am so
>>> Angry...I know that prices will always change, it's just that I
>>> only bought it 1 month ago and the attitude of the Bulldog Customer
>>> Service guy was extremely annoying and he basically said "you
>>> signed the contract, so tough" fair enough you may say but there
>>> are better ways to treat customers!!! only 11 months to go till I
>>> can cancel. I hate being spoken to in that manner by companies.
>>>
>>> Jamez
>>
>> I think it is actually against the law, to give a offer to NEW
>> custmers only. If they do an offer they must offer it to all
>> customers. This was a big thing with mortgages a while back. Where
>> new customers were offered discounted rates, where existing
>> customers were not. As people perceived this as existing customers
>> were subsidising the new customers. Which is unfair.
>>
>> The law was changed so that an offer made should be available to new
>> and existing customers. Like l said this was in the mortgage market
>> and am 80% sure it applies to all things and not just mortgages. I
>> have no link of reference l can refer you to back up my statement.
>> Maybe somebody in this newsgroup can confirm what l have said.
>>
>> Its certainly worth try, to push this angle with Bulldog.
>>
>
> Im pretty sure the law you refer to was only on Mortgages, however, Im
> googling away to see if it applies to other things as well...
>
> Cheers.

I have just asked a couple of people in the office, and apparantly, this was
only for mortgages, sorry.

On Fri, 14 May 2004 14:40:48 +0100, "XPUser" <(E-Mail Removed)> wrote:

>After careful thought and consideration Jamez typed:
>> On Fri, 14 May 2004 13:50:59 +0100, "XPUser" <(E-Mail Removed)> wrote:
>>
>>> After careful thought and consideration Jamez typed:
>>>> Hi,
>>>>
>>>> I'm sure you have all seen the new prices from Bulldog today...very
>>>> nice. I signed up for their Primetime1000 package last month for
>>>> £24.99 they have dropped it to £19.99 from today and the 2Mbs
>>>> service is now £24.99. Rang Customer services to see if it meant
>>>> that my monthly fee would be going down...the answer was NO...I
>>>> will continue to pay the amount I signed for, for the next year!!!!
>>>> Annoying to say the least...but understandable I suppose....I then
>>>> asked if I could change to the 2Mbs service and carry on paying
>>>> £24.99 the answer was NO unless I was prepared to pay a £58
>>>> Disconnection fee and then another £58 Re-connection fee....I am so
>>>> Angry...I know that prices will always change, it's just that I
>>>> only bought it 1 month ago and the attitude of the Bulldog Customer
>>>> Service guy was extremely annoying and he basically said "you
>>>> signed the contract, so tough" fair enough you may say but there
>>>> are better ways to treat customers!!! only 11 months to go till I
>>>> can cancel. I hate being spoken to in that manner by companies.
>>>>
>>>> Jamez
>>>
>>> I think it is actually against the law, to give a offer to NEW
>>> custmers only. If they do an offer they must offer it to all
>>> customers. This was a big thing with mortgages a while back. Where
>>> new customers were offered discounted rates, where existing
>>> customers were not. As people perceived this as existing customers
>>> were subsidising the new customers. Which is unfair.
>>>
>>> The law was changed so that an offer made should be available to new
>>> and existing customers. Like l said this was in the mortgage market
>>> and am 80% sure it applies to all things and not just mortgages. I
>>> have no link of reference l can refer you to back up my statement.
>>> Maybe somebody in this newsgroup can confirm what l have said.
>>>
>>> Its certainly worth try, to push this angle with Bulldog.
>>>
>>
>> Im pretty sure the law you refer to was only on Mortgages, however, Im
>> googling away to see if it applies to other things as well...
>>
>> Cheers.
>
>I have just asked a couple of people in the office, and apparantly, this was
>only for mortgages, sorry.
>

No Worries, thanks for trying to help :-)

> I'm sure you have all seen the new prices from Bulldog today...very
> nice. I signed up for their Primetime1000 package last month for
> £24.99 they have dropped it to £19.99 from today and the 2Mbs service
> is now £24.99. Rang Customer services to see if it meant that my
> monthly fee would be going down...the answer was NO...I will continue
> to pay the amount I signed for, for the next year!!!! Annoying to say
> the least...but understandable I suppose....I then asked if I could
> change to the 2Mbs service and carry on paying £24.99 the answer was
> NO unless I was prepared to pay a £58 Disconnection fee and then
> another £58 Re-connection fee

AFAIK the charge is simply what BT will charge them.

"XPUser" <(E-Mail Removed)> wrote in message

> I have just asked a couple of people in the office, and apparantly, this
was
> only for mortgages, sorry.

And with regard to T&C's, most notable interest rates, on savings accounts.

Jc.