big problems

Your help really needed here PLEASE, I know I am in the wrong newsgroup, but
it is the only one I can access

When I went on to the computer last night after my 13year old daughter had
been on, I tried to run avg, it popped up for a second then disappeared, I
tried several times, but it would not open, I went to system restore, that
would not open either, I tried "help" that would not open, I tried Crl Alt
Delete, that was the same.

When I try to access a help site on the net, house call or even windows
update, it will not open the site, it will not let me onto any help site at
all, I tried to type help as the subject matter to this post, it shut win
express down,

Can anyone help with this problem please, it would be much appreciated.

James

Sounds like a problem my girlfriend got after accepting a .pif file through
MSN? The only website that would load was google, and internet explorer
would just close attempting to open any other site, or attepting to download
any file (as i suggested she run AVG). Does your daughter use MSN to chat to
her friends or anything?

She didnt have much important data so burned the my documents folder to CD
and then recovery from the recover disk was the easiest option (took about
8mins) and back to a fresh system

Liam


"Jim W" <(E-Mail Removed)> wrote in message
news:d0p34g$4jb$(E-Mail Removed)...
> Your help really needed here PLEASE, I know I am in the wrong newsgroup,
> but
> it is the only one I can access
>
> When I went on to the computer last night after my 13year old daughter had
> been on, I tried to run avg, it popped up for a second then disappeared, I
> tried several times, but it would not open, I went to system restore, that
> would not open either, I tried "help" that would not open, I tried Crl Alt
> Delete, that was the same.
>
> When I try to access a help site on the net, house call or even windows
> update, it will not open the site, it will not let me onto any help site
> at
> all, I tried to type help as the subject matter to this post, it shut win
> express down,
>
> Can anyone help with this problem please, it would be much appreciated.
>
> James
>
>
>
>
>
>
>

[snip]
When you have recovered your machine, I'd recommend both anti-virus and
something like Ad-Aware to police cookies and other such nasties.

And do you have a good firewall? Personally I like ZoneAlarm. What what I
need, the freeware version is good enough.

Search the web for otehr useful information on locking down computers.

Sadly, you're not alone. If you can get Ad-Aware to load, you may be able
to recover. My father's PC had a similar problem but removing the 400+
nasties that had snuck on there cure him.

Paul DS

Paul D.Smith wrote:

> [snip]
> When you have recovered your machine, I'd recommend both anti-virus and
> something like Ad-Aware to police cookies and other such nasties.

Giving your daugher a non-admin account (if you haven't already) would
also be a good idea.

opps...seems like little missy downloaded something with a virus or got
infected via a chatroom or messenger service?
you give us no clues to what you are using but i'll guess it's xp.

firstly, try booting the pc in safemode (keep hitting F8 key after the pc
beeps from boot)
then try running avg from there.

if not, get up on the web and goto
http://www.pandasoftware.com/actives..._principal.htm

and run the online scanner there.

once you have got rid of the virus.
download and run something like spybot search & destory or adware6.

then download spywareblaster and install, enable all protectiion then this
should stop future problems.

lastly, take daughter, and chop fingers off! there problem solved....no
seriously easily done.

it might also be worth your while to disable the XP firewall & run something
like zonealarm free
as XP does not protect against outgoing stuff, only incomers!.

mike

"Jim W" <(E-Mail Removed)> wrote in message
news:d0p34g$4jb$(E-Mail Removed)...
> Your help really needed here PLEASE, I know I am in the wrong newsgroup,
but
> it is the only one I can access
>
> When I went on to the computer last night after my 13year old daughter had
> been on, I tried to run avg, it popped up for a second then disappeared, I
> tried several times, but it would not open, I went to system restore, that
> would not open either, I tried "help" that would not open, I tried Crl Alt
> Delete, that was the same.
>
> When I try to access a help site on the net, house call or even windows
> update, it will not open the site, it will not let me onto any help site
at
> all, I tried to type help as the subject matter to this post, it shut win
> express down,
>
> Can anyone help with this problem please, it would be much appreciated.
>
> James
>
>
>
>
>
>
>

Mike

Thank you for that

Booted in safe mode, managed to run spybot which came up with two 2
"intruders" ran AVG but it came up with nothing,
in safe mode, still could not get system restore up and running but got a
message saying it had been switched off by group domain,

The computer won't let me go to the panda site through your link

I have windows updates in my system tray ready to be installed, but when I
click on them the box pops up then disappears.

Any more ideas would be appreciated,

Thanks for your time, thanks to all who replied, I appreciate you taking the
trouble

Cheers

Jim



"mikeFNB" <moc.dlrowltn@FNB7G-ekim> wrote in message
news:Im2Yd.870$(E-Mail Removed)...
> opps...seems like little missy downloaded something with a virus or got
> infected via a chatroom or messenger service?
> you give us no clues to what you are using but i'll guess it's xp.
>
> firstly, try booting the pc in safemode (keep hitting F8 key after the pc
> beeps from boot)
> then try running avg from there.
>
> if not, get up on the web and goto
> http://www.pandasoftware.com/actives..._principal.htm
>
> and run the online scanner there.
>
> once you have got rid of the virus.
> download and run something like spybot search & destory or adware6.
>
> then download spywareblaster and install, enable all protectiion then this
> should stop future problems.
>
> lastly, take daughter, and chop fingers off! there problem solved....no
> seriously easily done.
>
> it might also be worth your while to disable the XP firewall & run
something
> like zonealarm free
> as XP does not protect against outgoing stuff, only incomers!.
>
> mike
>
> "Jim W" <(E-Mail Removed)> wrote in message
> news:d0p34g$4jb$(E-Mail Removed)...
> > Your help really needed here PLEASE, I know I am in the wrong newsgroup,
> but
> > it is the only one I can access
> >
> > When I went on to the computer last night after my 13year old daughter
had
> > been on, I tried to run avg, it popped up for a second then disappeared,
I
> > tried several times, but it would not open, I went to system restore,
that
> > would not open either, I tried "help" that would not open, I tried Crl
Alt
> > Delete, that was the same.
> >
> > When I try to access a help site on the net, house call or even windows
> > update, it will not open the site, it will not let me onto any help site
> at
> > all, I tried to type help as the subject matter to this post, it shut
win
> > express down,
> >
> > Can anyone help with this problem please, it would be much appreciated.
> >
> > James
> >
> >
> >
> >
> >
> >
> >
>
>

ok next move.

goto:
http://www.spywareinfo.com/~merijn/downloads.html

and download and run smartkiller.

then get cwshredder from here:

http://www.softpedia.com/get/Interne...Shredder.shtml

then get hackthis from here:
http://spywareinfo.com/~merijn/

and post your logs if things are still not right.

ps forget about system restore.

mike

"Jim W" <(E-Mail Removed)> wrote in message
news:d0qrat$gig$(E-Mail Removed)...
> Mike
>
> Thank you for that
>
> Booted in safe mode, managed to run spybot which came up with two 2
> "intruders" ran AVG but it came up with nothing,
> in safe mode, still could not get system restore up and running but got a
> message saying it had been switched off by group domain,
>
> The computer won't let me go to the panda site through your link
>
> I have windows updates in my system tray ready to be installed, but when I
> click on them the box pops up then disappears.
>
> Any more ideas would be appreciated,
>
> Thanks for your time, thanks to all who replied, I appreciate you taking
the
> trouble
>
> Cheers
>
> Jim
>
>
>
> "mikeFNB" <moc.dlrowltn@FNB7G-ekim> wrote in message
> news:Im2Yd.870$(E-Mail Removed)...
> > opps...seems like little missy downloaded something with a virus or got
> > infected via a chatroom or messenger service?
> > you give us no clues to what you are using but i'll guess it's xp.
> >
> > firstly, try booting the pc in safemode (keep hitting F8 key after the
pc
> > beeps from boot)
> > then try running avg from there.
> >
> > if not, get up on the web and goto
> > http://www.pandasoftware.com/actives..._principal.htm
> >
> > and run the online scanner there.
> >
> > once you have got rid of the virus.
> > download and run something like spybot search & destory or adware6.
> >
> > then download spywareblaster and install, enable all protectiion then
this
> > should stop future problems.
> >
> > lastly, take daughter, and chop fingers off! there problem solved....no
> > seriously easily done.
> >
> > it might also be worth your while to disable the XP firewall & run
> something
> > like zonealarm free
> > as XP does not protect against outgoing stuff, only incomers!.
> >
> > mike
> >
> > "Jim W" <(E-Mail Removed)> wrote in message
> > news:d0p34g$4jb$(E-Mail Removed)...
> > > Your help really needed here PLEASE, I know I am in the wrong
newsgroup,
> > but
> > > it is the only one I can access
> > >
> > > When I went on to the computer last night after my 13year old daughter
> had
> > > been on, I tried to run avg, it popped up for a second then
disappeared,
> I
> > > tried several times, but it would not open, I went to system restore,
> that
> > > would not open either, I tried "help" that would not open, I tried Crl
> Alt
> > > Delete, that was the same.
> > >
> > > When I try to access a help site on the net, house call or even
windows
> > > update, it will not open the site, it will not let me onto any help
site
> > at
> > > all, I tried to type help as the subject matter to this post, it shut
> win
> > > express down,
> > >
> > > Can anyone help with this problem please, it would be much
appreciated.
> > >
> > > James
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
>
>

"NoSpam" <(E-Mail Removed)> wrote in message
news:4230a1ce$0$10953$(E-Mail Removed)...
> Paul D.Smith wrote:
>
> > [snip]
> > When you have recovered your machine, I'd recommend both anti-virus and
> > something like Ad-Aware to police cookies and other such nasties.
>
> Giving your daugher a non-admin account (if you haven't already) would
> also be a good idea.

Good point. Alternatively, ask around and get an old PC for your daughter,
an ADSL modem/router and set up a small network.

My children have an old AMD 500MHz machine which one of my work colleagues
was discarding, having bought a shiney new PC. With lots of memory (cheap
off eBay) it happily runs XP Home (I turned off all those "useful" features
like smooth scrolling and fade-in menus). It's as secure as I can make it,
and if they trash it, I would just reload from scratch.

OK, so they can't play "Cyber-shoot-everything-that-moves 2006" on it, but
for web surfing and most educational games it works fine, and I no longer
worry about my own machine.

Paul DS.

Mike

I could not access any of the sites you highlighted, when I click on the
link, nothing.

Starting to despair now, at least I have my fingers, unlike my darling
little daughter.

any more ideas?

Thanks for your time

Jim

"mikeFNB" <moc.dlrowltn@FNB7G-ekim> wrote in message
news:OE6Yd.477$(E-Mail Removed)...
> ok next move.
>
> goto:
> http://www.spywareinfo.com/~merijn/downloads.html
>
> and download and run smartkiller.
>
> then get cwshredder from here:
>
>
http://www.softpedia.com/get/Interne...s/CWShredder.s
html
>
> then get hackthis from here:
> http://spywareinfo.com/~merijn/
>
> and post your logs if things are still not right.
>
> ps forget about system restore.
>
> mike
>
> "Jim W" <(E-Mail Removed)> wrote in message
> news:d0qrat$gig$(E-Mail Removed)...
> > Mike
> >
> > Thank you for that
> >
> > Booted in safe mode, managed to run spybot which came up with two 2
> > "intruders" ran AVG but it came up with nothing,
> > in safe mode, still could not get system restore up and running but got
a
> > message saying it had been switched off by group domain,
> >
> > The computer won't let me go to the panda site through your link
> >
> > I have windows updates in my system tray ready to be installed, but when
I
> > click on them the box pops up then disappears.
> >
> > Any more ideas would be appreciated,
> >
> > Thanks for your time, thanks to all who replied, I appreciate you taking
> the
> > trouble
> >
> > Cheers
> >
> > Jim
> >
> >
> >
> > "mikeFNB" <moc.dlrowltn@FNB7G-ekim> wrote in message
> > news:Im2Yd.870$(E-Mail Removed)...
> > > opps...seems like little missy downloaded something with a virus or
got
> > > infected via a chatroom or messenger service?
> > > you give us no clues to what you are using but i'll guess it's xp.
> > >
> > > firstly, try booting the pc in safemode (keep hitting F8 key after the
> pc
> > > beeps from boot)
> > > then try running avg from there.
> > >
> > > if not, get up on the web and goto
> > > http://www.pandasoftware.com/actives..._principal.htm
> > >
> > > and run the online scanner there.
> > >
> > > once you have got rid of the virus.
> > > download and run something like spybot search & destory or adware6.
> > >
> > > then download spywareblaster and install, enable all protectiion then
> this
> > > should stop future problems.
> > >
> > > lastly, take daughter, and chop fingers off! there problem
solved....no
> > > seriously easily done.
> > >
> > > it might also be worth your while to disable the XP firewall & run
> > something
> > > like zonealarm free
> > > as XP does not protect against outgoing stuff, only incomers!.
> > >
> > > mike
> > >
> > > "Jim W" <(E-Mail Removed)> wrote in message
> > > news:d0p34g$4jb$(E-Mail Removed)...
> > > > Your help really needed here PLEASE, I know I am in the wrong
> newsgroup,
> > > but
> > > > it is the only one I can access
> > > >
> > > > When I went on to the computer last night after my 13year old
daughter
> > had
> > > > been on, I tried to run avg, it popped up for a second then
> disappeared,
> > I
> > > > tried several times, but it would not open, I went to system
restore,
> > that
> > > > would not open either, I tried "help" that would not open, I tried
Crl
> > Alt
> > > > Delete, that was the same.
> > > >
> > > > When I try to access a help site on the net, house call or even
> windows
> > > > update, it will not open the site, it will not let me onto any help
> site
> > > at
> > > > all, I tried to type help as the subject matter to this post, it
shut
> > win
> > > > express down,
> > > >
> > > > Can anyone help with this problem please, it would be much
> appreciated.
> > > >
> > > > James
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Jim W wrote:
> Mike
>
> I could not access any of the sites you highlighted, when I click on the
> link, nothing.
>
> Starting to despair now, at least I have my fingers, unlike my darling
> little daughter.
>
> any more ideas?
>
> Thanks for your time
>
> Jim
>
Do you have someone who can download them for you?
Also add this to your list ,it's a 30 day trial version
http://www.kaspersky.com/trials?chapter=146481750
you will need to disable AVG before you can run it but it will pick up a
few Trojans that AVG doesn't.
As mentioned run these in safe mode and make sure you are disconnected
from the Internet when you run them.
Which version of XP are you running and what SP, 1 or 2.
Check to see if any of your security settings have been altered in IE
especially relating to Active X and can you still adjust them or have
they been greyed out.

NBT