Belkin customer service is a joke. Beware!!

It's bad enough that Belkin technical support is an India call center
staffed by Indians with limited English skills, but to make matters
worse all they do is run one in circles. I have practically begged them
for a return autorization for a defective wireless router that drops
the Internet about hourly, but finally gave up and purchased another
wireless router that works great. If you choose to buy anything from
these clowns you'd better hope the product works as advertised or be
prepared to eat the purchase cost.

(E-Mail Removed) wrote:
> It's bad enough that Belkin technical support is an India call center
> staffed by Indians with limited English skills, but to make matters
> worse all they do is run one in circles. I have practically begged them
> for a return autorization for a defective wireless router that drops
> the Internet about hourly, but finally gave up and purchased another
> wireless router that works great. If you choose to buy anything from
> these clowns you'd better hope the product works as advertised or be
> prepared to eat the purchase cost.
>

Why didn't you flash the router with the latest version of the firmware?
That usually fixes the problem of that nature.

Duane

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> It's bad enough that Belkin technical support is an India call center
> staffed by Indians with limited English skills, but to make matters
> worse all they do is run one in circles. I have practically begged them
> for a return autorization for a defective wireless router that drops
> the Internet about hourly, but finally gave up and purchased another
> wireless router that works great. If you choose to buy anything from
> these clowns you'd better hope the product works as advertised or be
> prepared to eat the purchase cost.
>
I refuse to deal with companies that use non-UK based call centres now.
It's something I always ask when buying a lot of equipment. The deal goes
to someone else if they do not have full UK support. The same for home
products.
You should have contacted the press office at Belkin and explained you were
arranging a bit of publicity.
I had problems with DLINK equipment and was passed from one person to
another on an American call centre with people that could speak English.
They were following scripts but I did speak to one person that could talk
technical. I said one thing and he arranged for the router to be picked up
and sent a new one out immediately. He instantly recognised the problem.
Companies employ the wrong people. You should still contact Belkin and give
them some stick.

I bought the Belkin router and have had nothing but problems. I may
take it back and switch it for a Linksys.

On 17 Apr 2006 17:26:27 -0700, while recovering from a drunken
stooper, (E-Mail Removed) wrote:

:It's bad enough that Belkin technical support is an India call center
:staffed by Indians with limited English skills, but to make matters
:worse all they do is run one in circles. I have practically begged them
:for a return autorization for a defective wireless router that drops
:the Internet about hourly, but finally gave up and purchased another
:wireless router that works great. If you choose to buy anything from
:these clowns you'd better hope the product works as advertised or be
repared to eat the purchase cost.


I had exactly the same problem with Linksys. I bought a new wrt54g v5
that continualy dropped connection. When I called Linksys I got a guy
from India that barely spoke english at all and that did nothing but
ran me in circles for about three hours. He finaly told me to just
take the router back. After my second router "same router" having
the exact same problem, I took it back and gave up on Linksys. The
more I read the more this sounds common to me. I have a cheapo
netgear router that has worked great. I want a faster router with a
little better range but im afraid to try any more out after my last
experience. And BTW, I did try a belkin also.

In article <(E-Mail Removed) .com>, (E-Mail Removed) wrote:
>It's bad enough that Belkin technical support is an India call center
>staffed by Indians with limited English skills, but to make matters
>worse all they do is run one in circles. I have practically begged them
>for a return autorization for a defective wireless router that drops
>the Internet about hourly, but finally gave up and purchased another
>wireless router that works great. If you choose to buy anything from
>these clowns you'd better hope the product works as advertised or be
>prepared to eat the purchase cost.
>

How is it you KNOW the router was bad and that we ar enot talking user
error? Note just because you had a problem does not rule out user error.

fundamentalism, fundamentally wrong.

In article <(E-Mail Removed)>, Dave <(E-Mail Removed)> wrote:
>On 17 Apr 2006 17:26:27 -0700, while recovering from a drunken
>stooper, (E-Mail Removed) wrote:
>
>:It's bad enough that Belkin technical support is an India call center
>:staffed by Indians with limited English skills, but to make matters
>:worse all they do is run one in circles. I have practically begged them
>:for a return autorization for a defective wireless router that drops
>:the Internet about hourly, but finally gave up and purchased another
>:wireless router that works great. If you choose to buy anything from
>:these clowns you'd better hope the product works as advertised or be
>repared to eat the purchase cost.
>
>
>I had exactly the same problem with Linksys. I bought a new wrt54g v5
>that continualy dropped connection. When I called Linksys I got a guy
>from India that barely spoke english at all and that did nothing but
>ran me in circles for about three hours. He finaly told me to just
>take the router back. After my second router "same router" having
>the exact same problem, I took it back and gave up on Linksys. The
>more I read the more this sounds common to me. I have a cheapo
>netgear router that has worked great. I want a faster router with a
>little better range but im afraid to try any more out after my last
>experience. And BTW, I did try a belkin also.

Flashing to the latest firmware was out of the question for you?

fundamentalism, fundamentally wrong.

[POSTED TO alt.internet.wireless - REPLY ON USENET PLEASE]

In <(E-Mail Removed) .com> on 17 Apr 2006
17:26:27 -0700, (E-Mail Removed) wrote:

>It's bad enough that Belkin technical support is an India call center
>staffed by Indians with limited English skills, but to make matters
>worse all they do is run one in circles.

When you buy on price alone, then you typically get what you pay for.

Fast ... cheap ... good -- pick two, at most.

--
Best regards, SEE THE FAQ FOR ALT.INTERNET.WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/FAQ_for_alt.internet.wireless>

[POSTED TO alt.internet.wireless - REPLY ON USENET PLEASE]

In <cYW0g.58373$(E-Mail Removed)> on Tue, 18 Apr 2006 01:06:16
GMT, "mark" <(E-Mail Removed)> wrote:

>I refuse to deal with companies that use non-UK based call centres now.
>...

Here in the USA that wouldn't make much sense.

--
Best regards, SEE THE FAQ FOR ALT.INTERNET.WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/FAQ_for_alt.internet.wireless>

Yeah, it was probably just my stupidity, since hooking up a router
requires a Ph. D. in Computer Science, right? Of course the fact the
thing worked fine for a couple weeks kind of makes me suspicious about
the router, but what do I know.

Another poster asked if I made sure I had the latest firmware and I did
do that. Oh well, I just got a generic form, follow up email note from
Belkin tech support addressed to "Iwelo." My name is Lowell so that
should give you some idea what you'll deal with if you have to call one
of these India sweat shops for tech assistance.

Iwelo no likey Belkinz no mas.