BB checker says "YES" but Virgin.net says "NO" -- why?

Hello all,

I'm trying to get broadband but am having problems that I don't
understand.

We moved house last year, and in my previous house my dialup speed was
>45kbps. In the new house, it's down to <28kbps. I called BT about
this & they said there might be a DACS on the line and they wouldn't
remove it unless I ordered broadband.

The online BB checker says I should be able to have ADSL no problem. So
I recently signed up with Virgin broadband (no contract). But they
rejected the application, quoting some technical reason. When I phoned
to ask what, they quoted "BT cost limits".

When I called BT, they said there's no DACS on the line and ADSL
installation should be straightforward.

I don't understand why my dialup is so slow. If there's no DACS, what
can be causing the slow connection. I also don't understand why Virgin
rejected my application for broadband.

If you can understand what might be going on, I'd love to find out. I
should say I live in a small village connected to the Malmesbury
exchange.

Thanks.

Simon.

"Simon Langford" <(E-Mail Removed)> wrote in message
news:41b8557d$0$1064$(E-Mail Removed)...
> Hello all,
>
> I'm trying to get broadband but am having problems that I don't
> understand.
>
> We moved house last year, and in my previous house my dialup speed was
>>45kbps. In the new house, it's down to <28kbps. I called BT about
> this & they said there might be a DACS on the line and they wouldn't
> remove it unless I ordered broadband.
>
> The online BB checker says I should be able to have ADSL no problem. So
> I recently signed up with Virgin broadband (no contract). But they
> rejected the application, quoting some technical reason. When I phoned
> to ask what, they quoted "BT cost limits".
>
> When I called BT, they said there's no DACS on the line and ADSL
> installation should be straightforward.
>
> I don't understand why my dialup is so slow. If there's no DACS, what
> can be causing the slow connection. I also don't understand why Virgin
> rejected my application for broadband.
>
> If you can understand what might be going on, I'd love to find out. I
> should say I live in a small village connected to the Malmesbury
> exchange.
>
> Thanks.
>
> Simon.

http://www.samknows.com/broadband/



Check there first, and do a search on your phone number and postcode, then
try a different ISP, or even try BT, there not a bad ISP and at least you
will get the real reason you can't get service.

Ronny

"Simon Langford" <(E-Mail Removed)> wrote in message
news:41b8557d$0$1064

> We moved house last year, and in my previous house my dialup speed was
> >45kbps. In the new house, it's down to <28kbps. I called BT about
> this & they said there might be a DACS on the line and they wouldn't
> remove it unless I ordered broadband.

Check:

http://www.ofcom.org.uk/static/archi...aqs/btfaq5.htm

They can;t bully you into this. You are allowed to sign up to any ISP you
want and they will have to change your line if its DACS, as Oftel says upon
REASONABLE request. So get writing and requesting and keep copies in case
you need to contact Oftel.

For more ISP's and their users reviews start here:
http://bbs.adslguide.org.uk/wwwthreads.php?Cat=&C=2

and here : http://www.ispreview.co.uk/

Let us know what happens

Virgin refused your request for BB because BT told them they couldn't supply
it to your number. They are the retailer, BT supplies them.
Try and get something in writing from BT.
You will probably have this problem with every ISP as they will apply to or
check with BT before agreeing a contract.

--
Paul Woodsford
Remove NOSPAM to reply.
"Simon Langford" <(E-Mail Removed)> wrote in message
news:41b8557d$0$1064$(E-Mail Removed)...
> Hello all,
>
> I'm trying to get broadband but am having problems that I don't
> understand.
>
> We moved house last year, and in my previous house my dialup speed was
>>45kbps. In the new house, it's down to <28kbps. I called BT about
> this & they said there might be a DACS on the line and they wouldn't
> remove it unless I ordered broadband.
>
> The online BB checker says I should be able to have ADSL no problem. So
> I recently signed up with Virgin broadband (no contract). But they
> rejected the application, quoting some technical reason. When I phoned
> to ask what, they quoted "BT cost limits".
>
> When I called BT, they said there's no DACS on the line and ADSL
> installation should be straightforward.
>
> I don't understand why my dialup is so slow. If there's no DACS, what
> can be causing the slow connection. I also don't understand why Virgin
> rejected my application for broadband.
>
> If you can understand what might be going on, I'd love to find out. I
> should say I live in a small village connected to the Malmesbury
> exchange.
>
> Thanks.
>
> Simon.

Paul Woodsford wrote:
> Virgin refused your request for BB because BT told them they couldn't
> supply it to your number. They are the retailer, BT supplies them.
> Try and get something in writing from BT.
> You will probably have this problem with every ISP as they will apply
> to or check with BT before agreeing a contract.

Agreed, but some ISP's are more likeley to ask why & actually 'champion' the
customers cause than others...

"Ronny" wrote in message
>>
> http://www.samknows.com/broadband/
>
>

I tried that link for my postcode and it said I could get ADSL from BT and
cable from NTL. The former is correct but there is no cable within a mile of
here. So be careful what information you rely upon.

Ian