Base station log Authentication failure

ISP : Sympatico
Base Station : MN-700
O/s : XP

Tried to configure the base station provided the correct
user name and password getting broadband connection
showing disconnected checked base station log "PPPoE
state authenticate error = none, PPPoE state = auth
notify, error = authenticate failure"
Verified the username and password it's correct and when
i tried to connect through dsl modem working fine and
even i tried to create a new connection put the username
and password which i have in the base station it's
working fine without any problem however when i tried it
through base station getting "Authentication Failure"

Is there any idea what's going on and help me to resolve
this issue

Thank you

You are using the wrong PPPoE settings for your ISP. Contact Microsoft
& tell them you need them to use 810954. When I was working for
Microsoft that article give instructions on how to deal with this
situation. I did a quick check & that article is not currently
available to the general public.

Chris wrote:

> ISP : Sympatico
> Base Station : MN-700
> O/s : XP
>
> Tried to configure the base station provided the correct
> user name and password getting broadband connection
> showing disconnected checked base station log "PPPoE
> state authenticate error = none, PPPoE state = auth
> notify, error = authenticate failure"
> Verified the username and password it's correct and when
> i tried to connect through dsl modem working fine and
> even i tried to create a new connection put the username
> and password which i have in the base station it's
> working fine without any problem however when i tried it
> through base station getting "Authentication Failure"
>
> Is there any idea what's going on and help me to resolve
> this issue
>
> Thank you
>
>
>

i have verified the username and password with my isp
everything seems to be fine

>-----Original Message-----
>ISP : Sympatico
>Base Station : MN-700
>O/s : XP
>
>Tried to configure the base station provided the correct
>user name and password getting broadband connection
>showing disconnected checked base station log "PPPoE
>state authenticate error = none, PPPoE state = auth
>notify, error = authenticate failure"
>Verified the username and password it's correct and when
>i tried to connect through dsl modem working fine and
>even i tried to create a new connection put the username
>and password which i have in the base station it's
>working fine without any problem however when i tried it
>through base station getting "Authentication Failure"
>
>Is there any idea what's going on and help me to resolve
>this issue
>
>Thank you
>
>
>
>.
>

With Sympatico & several other PPPoE connections you need to include the
domain.

So the user name field would be like "(E-Mail Removed)" (without
the quotes).

Like I said earlier call Microsoft & tell them you need to be run
through article # 810954.

That should give them enough information so that they can help you with
this issue.

(E-Mail Removed) wrote:

> i have verified the username and password with my isp
> everything seems to be fine
>
>
>>-----Original Message-----
>>ISP : Sympatico
>>Base Station : MN-700
>>O/s : XP
>>
>>Tried to configure the base station provided the correct
>>user name and password getting broadband connection
>>showing disconnected checked base station log "PPPoE
>>state authenticate error = none, PPPoE state = auth
>>notify, error = authenticate failure"
>>Verified the username and password it's correct and when
>>i tried to connect through dsl modem working fine and
>>even i tried to create a new connection put the username
>>and password which i have in the base station it's
>>working fine without any problem however when i tried it
>>through base station getting "Authentication Failure"
>>
>>Is there any idea what's going on and help me to resolve
>>this issue
>>
>>Thank you
>>
>>
>>
>>.
>>

Sympatico would require to be put
User name : a user name id #
service name: not reqd (sometimes 'symatico') chk with
ISP.

Manually enter BSMT thru 192.168.2.1 from your IE and put
these settings under wide area network and u'l b online.



>-----Original Message-----
>You are using the wrong PPPoE settings for your ISP.
Contact Microsoft
>& tell them you need them to use 810954. When I was
working for
>Microsoft that article give instructions on how to deal
with this
>situation. I did a quick check & that article is not
currently
>available to the general public.
>
>Chris wrote:
>
>> ISP : Sympatico
>> Base Station : MN-700
>> O/s : XP
>>
>> Tried to configure the base station provided the
correct
>> user name and password getting broadband connection
>> showing disconnected checked base station log "PPPoE
>> state authenticate error = none, PPPoE state = auth
>> notify, error = authenticate failure"
>> Verified the username and password it's correct and
when
>> i tried to connect through dsl modem working fine and
>> even i tried to create a new connection put the
username
>> and password which i have in the base station it's
>> working fine without any problem however when i tried
it
>> through base station getting "Authentication Failure"
>>
>> Is there any idea what's going on and help me to
resolve
>> this issue
>>
>> Thank you
>>
>>
>>
>
>.
>