On Mon, 31 Oct 2005 16:34:39 -0000, "dfrog" <(E-Mail Removed)> wrote:
>
>"Martin²" <(E-Mail Removed)> wrote in message
>news:43657a6a$0$73599$(E-Mail Removed)...
>> dfrog:
>>>There would appear to be less 'knocks' at BT in this newsgroup than many
>>>other providers. IMHO
Five weeks on I still have major problems with BT BB 2Mb/s - been fine
for many years, now a connection that has major packet loss within the
BB ISP side of the equation. Just got off the phone from BT Order
Management - had to tell them my phone number 4 times, my name twice,
the problem over and over again, and I have 5 reference numbers after
engineer home visits and exchange tests had been carried out - this
all proves it's not my system at fault.
I can repalce the system boot drive s/w froma known good image (ghost)
so I know it's not my system nor modem (I have two), and it all
changes with logon - get a good logon and it is perfect, spent another
3 days trying to get a good logon and failed.
They told me yet again (been told this bullshit 3 times by different
people) my PC had trojans because my upload is much larger tham my
smaller d/l - told them that is rubbish as I ..
Do not visit p2p sites nor d/l dodgy exe's - check my system
regularly, can place a good HD image back on in minutes, etc. My fw
tells me nothing is wrong, my connection shows a trickle of upload b/w
as per the data exchange that goes on. Took 10 minutes of listening to
bullshit before he spoke to his colleauge, who explained to him that
the data up/down shown on their system was reversed to how they
interpret it - the upload is not from me to anyone else, but their
server to me i.e d/l
Their support teams read a script, know sod all, are paid to bullshit
you away, their engineers do not understand IP's, packet loss,
traceroutes, etc.
Zen and others know what you are talking about - no wonder BT are
losing 100,000 customers or so a month (this is what I heard, it may
be in error but I would not be surprised).
I have given them 5 weeks after they pleaded with me to stay (asking
for a MAC code) - enoughs enough - sod them all.