Avoiding BT flagging line dsl unavailable (pre-Zen)?

Hi

Friend's PlusNet connection isn't syncing, rather long line, wants to
try Zen 288k service.

Have reported fault to PlusNet for cancellation and they will escalate
it to BT. Any way of persuading BT not to flag the line as red/dsl
unavailable? PN say it is out of their control?

Does an enginner have to visit in order to cancel the activation? I am
reasonably confident the fault is not on the premises, it is more
likely due to a dodgy stretch of cable. Would rather save the one visit
we are likely to get from BT to try and get Zen working.

thanks

On 28 Jul 2005 10:08:39 -0700, (E-Mail Removed) wrote:

>Friend's PlusNet connection isn't syncing, rather long line, wants to
>try Zen 288k service.
>
>Have reported fault to PlusNet for cancellation and they will escalate
>it to BT. Any way of persuading BT not to flag the line as red/dsl
>unavailable? PN say it is out of their control?

migrate to Zen ??

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

(E-Mail Removed) wrote:
> Hi
>
> Friend's PlusNet connection isn't syncing, rather long line, wants to
> try Zen 288k service.
>
> Have reported fault to PlusNet for cancellation and they will escalate
> it to BT. Any way of persuading BT not to flag the line as red/dsl
> unavailable? PN say it is out of their control?
>
> Does an enginner have to visit in order to cancel the activation? I am
> reasonably confident the fault is not on the premises, it is more
> likely due to a dodgy stretch of cable. Would rather save the one
> visit we are likely to get from BT to try and get Zen working.
>
> thanks

You may even get the 512k service working after an engineering visit so
don't be to put of. If the visit does fail at least you should then know
whether a 288 service will work from what the engineer gets in his test
results..

Zen:

"Please also note that it is not possible to migrate between product
types, i.e. from a Home 500 service to an Office 500 service, or
between product speeds i.e. from a Home 500 service to a Home 1000
service."

Presumably I can migrate from PN 500 to Zen 250 though, or would this
require reconfiguration at the DSLAM?

kraftee wrote:

> You may even get the 512k service working after an engineering visit so
> don't be to put of. If the visit does fail at least you should then know
> whether a 288 service will work from what the engineer gets in his test
> results..

Voyager 105 reports "no signal" at test socket. Same with the Vigor.
Will the engineer be able to get any specifc dsl test results from the
customer side in these circumstances?

Does seem the most sensible idea. The disadvatge with a migration is
that it will cost an activation fee whether it ultimately works out or
not. It seems like a long shot, but if BT offer a 'cease and reprovide'
in these circumtances then at least the second activation fee will be
refunded if Zen does not sync either. BTW, who has to pay for the first
failed activation, PN or BT?

On 28 Jul 2005 12:34:10 -0700, (E-Mail Removed) wrote:

>Presumably I can migrate from PN 500 to Zen 250 though

ring 'em and ask 'em

250 is a different speed to 500 but I think now with the plethora of
options simultaneous migrations and speed changes (usually upgrades)
are quite common.

the fail and start again route may be easier but has the risk of the
dreaded RED :-(

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

(E-Mail Removed) wrote:
> kraftee wrote:
>
>> You may even get the 512k service working after an engineering visit
>> so don't be to put of. If the visit does fail at least you should
>> then know whether a 288 service will work from what the engineer
>> gets in his test results..
>
> Voyager 105 reports "no signal" at test socket. Same with the Vigor.
> Will the engineer be able to get any specifc dsl test results from the
> customer side in these circumstances?

You may be suprised, I have but it will depend on how hard the engineer
wants you to get the service..

>
> Does seem the most sensible idea. The disadvatge with a migration is
> that it will cost an activation fee whether it ultimately works out or
> not. It seems like a long shot, but if BT offer a 'cease and
> reprovide' in these circumtances then at least the second activation
> fee will be refunded if Zen does not sync either. BTW, who has to pay
> for the first failed activation, PN or BT?

Going to a different ISP won't get you anywhere as the service will still be
provided by BT over the same local loop.

The only chance you've got is if there are better/shorter cables to you PCP
or if there is a 'gross' electrical fault on your line (earth , battery or
low). Jumping from one ISP to another will just prolong the agony (except
Tiscali, avoid Tiscali as in general they order 2Mb circuits no matter what
the end user has ordered)...

On Thu, 28 Jul 2005 22:06:31 +0100, "kraftee" <kraftee@spamoff&die>
wrote:

>Going to a different ISP won't get you anywhere as the service will still be
>provided by BT over the same local loop.

the Zen service used Home250 as opposed to the current Home500, that
was the reason he was looking to shift.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

Phil Thompson wrote:
> On Thu, 28 Jul 2005 22:06:31 +0100, "kraftee" <kraftee@spamoff&die>
> wrote:
>
>> Going to a different ISP won't get you anywhere as the service will
>> still be provided by BT over the same local loop.
>
> the Zen service used Home250 as opposed to the current Home500, that
> was the reason he was looking to shift.
>
> Phil

But he still may not be able to get that, yes even at 7.5km, as I said best
thing to do is tough it out see what the engineer finds when he visits

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
>
>
> kraftee wrote:
>
>> You may even get the 512k service working after an engineering visit so
>> don't be to put of. If the visit does fail at least you should then know
>> whether a 288 service will work from what the engineer gets in his test
>> results..
>
> Voyager 105 reports "no signal" at test socket. Same with the Vigor.
> Will the engineer be able to get any specifc dsl test results from the
> customer side in these circumstances?

That's what mine did as well but the engineer made it work. He said at the
time that making DSL work was critical to BT whatever that means. Can't get
anything more than 512Kb but it's better than dial up.

>
> Does seem the most sensible idea. The disadvatge with a migration is
> that it will cost an activation fee whether it ultimately works out or
> not. It seems like a long shot, but if BT offer a 'cease and reprovide'
> in these circumtances then at least the second activation fee will be
> refunded if Zen does not sync either. BTW, who has to pay for the first
> failed activation, PN or BT?
>