avoid BT like the plague

all the stories are true.

i've not used bt because of their bad reputation within the networking
consultancy industry.

for years i've used various companies, mainly demon, with no serious
problems.

now for a customer i've had to deal with bt and try to get a fault fixed.


not only can they not fix their own equipment - you can not even arrange to
get them to *try* to fix it.

you phone - they say another dept has to call you back - (no you can't have
their number) - and then no-one calls back.

it's over a week now and no end to this weird crappy story in sight.



i'm being serious here - we will probably *never* get it fixed - another
phone line (or cable connection) with another ISP looks like the quickest
way to sort this.

all because the huge stupid monopoly called BT is incapable of setting up a
simple router.

be warned - BT are already a joke within the industry - don't let them catch
you out with their incompetence.

kev

"kevin bailey" <(E-Mail Removed)> wrote in message
news:du7gcn$16s$1$(E-Mail Removed)...
> all the stories are true.
>
> i've not used bt because of their bad reputation within the networking
> consultancy industry.
>
> for years i've used various companies, mainly demon, with no serious
> problems.
>
> now for a customer i've had to deal with bt and try to get a fault fixed.
>
>
> not only can they not fix their own equipment - you can not even arrange
to
> get them to *try* to fix it.
>
> you phone - they say another dept has to call you back - (no you can't
have
> their number) - and then no-one calls back.
>
> it's over a week now and no end to this weird crappy story in sight.
>
>
>
> i'm being serious here - we will probably *never* get it fixed - another
> phone line (or cable connection) with another ISP looks like the quickest
> way to sort this.
>
> all because the huge stupid monopoly called BT is incapable of setting up
a
> simple router.
>
> be warned - BT are already a joke within the industry - don't let them
catch
> you out with their incompetence.
>
> kev

Most of us set up our own routers, ahh well.

P

kevin bailey wrote:
> all the stories are true.
>
> i've not used bt because of their bad reputation within the networking
> consultancy industry.
>
> for years i've used various companies, mainly demon, with no serious
> problems.
>
> now for a customer i've had to deal with bt and try to get a fault
> fixed.
>
>
> not only can they not fix their own equipment - you can not even
> arrange to get them to *try* to fix it.
>
> you phone - they say another dept has to call you back - (no you
> can't have their number) - and then no-one calls back.
>
> it's over a week now and no end to this weird crappy story in sight.
>
>
>
> i'm being serious here - we will probably *never* get it fixed -
> another phone line (or cable connection) with another ISP looks like
> the quickest way to sort this.
>
> all because the huge stupid monopoly called BT is incapable of
> setting up a simple router.
>
> be warned - BT are already a joke within the industry - don't let
> them catch you out with their incompetence.
>
> kev

It appears your the one that's incompetent, half the time you can't even use
tour shift key.

kevin bailey wrote:

> all because the huge stupid monopoly called BT is incapable of setting up a
> simple router.

Can you provide specific details of the router type and the set-up you
are expecting?

"kevin bailey" <(E-Mail Removed)> wrote in message
news:du7gcn$16s$1$(E-Mail Removed)...
> all the stories are true.

fuckwit.

Colin Forrester wrote:

> kevin bailey wrote:
>
>> all because the huge stupid monopoly called BT is incapable of setting up
>> a simple router.
>
> Can you provide specific details of the router type and the set-up you
> are expecting?

the router was a BT model 5861 - it has been replaced with a siemens 5830.

the client has 6 IP addresses - 1 for the router and another is assigned to
a gateway router.

Adrian wrote:

> kevin bailey wrote:
>> all the stories are true.
>>
>> i've not used bt because of their bad reputation within the networking
>> consultancy industry.
>>
>> for years i've used various companies, mainly demon, with no serious
>> problems.
>>
>> now for a customer i've had to deal with bt and try to get a fault
>> fixed.
>>
>>
>> not only can they not fix their own equipment - you can not even
>> arrange to get them to *try* to fix it.
>>
>> you phone - they say another dept has to call you back - (no you
>> can't have their number) - and then no-one calls back.
>>
>> it's over a week now and no end to this weird crappy story in sight.
>>
>>
>>
>> i'm being serious here - we will probably *never* get it fixed -
>> another phone line (or cable connection) with another ISP looks like
>> the quickest way to sort this.
>>
>> all because the huge stupid monopoly called BT is incapable of
>> setting up a simple router.
>>
>> be warned - BT are already a joke within the industry - don't let
>> them catch you out with their incompetence.
>>
>> kev
>
> It appears your the one that's incompetent, half the time you can't even
> use tour shift key.

old habit from years of coding - caps are used for documentation and
communication with non-techies.

'tour'?

at least i can hit the right keys.

Peter wrote:

>
> "kevin bailey" <(E-Mail Removed)> wrote in message
> news:du7gcn$16s$1$(E-Mail Removed)...
>> all the stories are true.
>>
>> i've not used bt because of their bad reputation within the networking
>> consultancy industry.
>>
>> for years i've used various companies, mainly demon, with no serious
>> problems.
>>
>> now for a customer i've had to deal with bt and try to get a fault fixed.
>>
>>
>> not only can they not fix their own equipment - you can not even arrange
> to
>> get them to *try* to fix it.
>>
>> you phone - they say another dept has to call you back - (no you can't
> have
>> their number) - and then no-one calls back.
>>
>> it's over a week now and no end to this weird crappy story in sight.
>>
>>
>>
>> i'm being serious here - we will probably *never* get it fixed - another
>> phone line (or cable connection) with another ISP looks like the quickest
>> way to sort this.
>>
>> all because the huge stupid monopoly called BT is incapable of setting up
> a
>> simple router.
>>
>> be warned - BT are already a joke within the industry - don't let them
> catch
>> you out with their incompetence.
>>
>> kev
>
> Most of us set up our own routers, ahh well.
>
> P

i agree that a wires only setup would be better - it's what i normally use.

i've just checked and the manager can actually access a web interface. we
might be able to set it up ourselves - but i think the admin login is not
allowed.

Flunkett Clogwheel wrote:

>
> "kevin bailey" <(E-Mail Removed)> wrote in message
> news:du7gcn$16s$1$(E-Mail Removed)...
>> all the stories are true.
>
> fuckwit.

hmmmm...

so BT also pays people to play games on NG's.

another sign of a useless monopoly.

kevin bailey wrote:

> i agree that a wires only setup would be better - it's what i normally use.
>
> i've just checked and the manager can actually access a web interface. we
> might be able to set it up ourselves - but i think the admin login is not
> allowed.

Stick your own £50.00 router on it then. We do this if and when the BT
supplied router fails.