ATTN: CHEDDAR

I recently in here had a short debate about your 12KB/s speed issues with a
customer support member of Plusnet.
In case you have missed it, it basically went like this...

{ME}
> Someone is telling fibs, and you are basically accusing a customer of
> yours which claims to be getting 12KB/s of fibbing, not exactly what i
call a
> positive attitude to have towards a paying customer.
>


{PN STAFF}
Hi,

If you want to ask this customer to contact me - (E-Mail Removed) I'm
more than happy to look into it for them. We're adding more hardware today
to ensure the quality of service for customers on the managed platform.
I'm not saying anyone is fibbing, I was just pointing out that what some
(note some, not all as I haven't looked at all of them) are uploading and
downloading.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----


So there you go Cheddar M8, give him an email if you are reading this and
let us all know if there is a positive outcome to the situation ))

> So there you go Cheddar M8, give him an email if you are reading this and
> let us all know if there is a positive outcome to the situation ))

I have already migrated so it's not now a issue.

The last time I checked up about the speed on the pipe of doom, Plusnet were
basically saying that certain users on the pipe were still hogging all the
bandwidth available. In particular Usenet users were taking the blame
because they were using multiple connections to usenet servers (as is their
right).

I suppose you could say that we (bad boys) were getting a taste of our own
medicine, but I never had any problems with the connection before getting
moved over. I certainly never saw the insane dip in performance that I saw
for the week I was on the pipe of doom.

Plusnet did mention that they were trying to do something about it, but to
be
honest I gave up caring last week.

I can kind of understand why they took action, but I thought the way they
went about doing it was pretty much a disgrace.You wouldn't believe how
annoying it was to have to spend ages looking on their forums, searching for
answers. Customer support didnt seem to know what was going on for the first
few days of the switch over. I'd ask simple questions like why I got moved
over, what happened to the 14 days, how do I get moved back, is this a
permanent policy etc. The answers were just so vague, they might as well
have simply said we don't know.

I still have no idea what their actual policy is. I phoned up a week ago and
was told that 10GB was the average monthly use of a customer. Then I read
that in fact if you stay below 140GB you will not be in any trouble. Then I
read that it was actually 100GB, then it depended what your previous two
monthly figures were.

It was all a complete shambles, and to be perfectly honest I dont see the
point of it. Granted they have gotten rid of a lot of non profitable
customers but the same 'problem' is going to happen again.There will always
be customers who believe as I do, that a unlimited/uncapped service means
just that. Until Plusnet start quoting some actual clear and concise figures
in terms of their usage policy then they will have the same problem.

On a positive note, I was glad to see plusnet representatives on the
adslguide forum. Even if I wasn't happy with what they were doing or the
vagueness of the answers, it was still nice to see they were taking note
what their customers were saying.

Thankfully it didnt only seem to be the 'bad boys' complaining about what
was happening as well. A lot of posts were from regular plusnet customers
who were also concerned at the action that was taken.

I have now migrated and have a fully working 2mbit connection so i'll leave
it at that.

Hi Cheddar,

Can you pls read the replies from Plunet support guys in the thread "Any
Plusnet guys not on the slow pipe?" from the last couple of days. Dave is
quite interested in helping you out, considering your low speeds and move to
BBP despite 75% reduction in usage.

Regards
Gee

"Gee" <(E-Mail Removed)> wrote in message
news:8Futd.1064$(E-Mail Removed)...
> Hi Cheddar,
>
> Can you pls read the replies from Plunet support guys in the thread "Any
> Plusnet guys not on the slow pipe?" from the last couple of days. Dave is
> quite interested in helping you out, considering your low speeds and move
to
> BBP despite 75% reduction in usage.

Ive just looked in another Newsgroup and it looks like he has already
started the migration process, ah well PN, another user that is leaving
what in their opinion is your unsatisfactory service......Shame!

In article <n3Atd.24896$(E-Mail Removed)>,
(E-Mail Removed), a.k.a Cheddar says...


> I have already migrated

To whom - just for future reference?

"Tx2" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> In article <n3Atd.24896$(E-Mail Removed)>,
> (E-Mail Removed), a.k.a Cheddar says...
>
>
>> I have already migrated
>
> To whom - just for future reference?

That's a secret, I wouldnt want any other bad boys ruining my connection
would I ;-)

In MsgID<cp620f$8gv$(E-Mail Removed)> within uk.telecom.broadband,
'Dave' wrote:

>Ive just looked in another Newsgroup and it looks like he has already
>started the migration process, ah well PN, another user that is leaving
>what in their opinion is your unsatisfactory service......Shame!

PN isn't going to miss them, that was the whole idea of strangling their
service. PN are a public limited company, it is the driving force behind a
public limited company to keep costs to a minimum by providing the least
service necessary to hang on to the most subscribers, it is another
driving force to make the highest sales possible by promising the best
service.

They have found a way to continue telling people that the service is
'unlimited' whilst getting rid of anyone who takes them literally. This is
a neat move.

PN are a PLC - the whole purpose of a PLC is to provide the minimum
service for the maximum price the market will bear, whilst keeping their
claims that they provide a "superb" service just about within the bounds
of legality. They wouldn't want to actually _provide_ the superb service
because it would cost too much and would thus favour the opposition who
are also (by definition) rip merchants.

You are someone who used to amuse me by your continual slagging match, but
the amusement has now paled into insignificance as you have revealed your
inability to deal with logical discussion.

The story is finished, it has been finished for a while beyond the fun of
baiting the employees who are paid to pretend that PN is a beneficent
organisation when they actually know full well that its whole intent is
just like any other ISP, to provide the cheapest service possible for the
most money that people will pay.

What has really tickled me is the number of otherwise reasonable and
honest subscribers here who have chosen to join the PN employees in their
public deception.

That's it.

<Shrug>

Game over.

--
Dave Johnson - (E-Mail Removed)

In article <(E-Mail Removed)>,
(E-Mail Removed), a.k.a Dave J says...

[snipped some waffle about PLC's]

> What has really tickled me is the number of otherwise reasonable and
> honest subscribers here who have chosen to join the PN employees in their
> public deception

LOL! Yeah, right...

> That's it.

It is? ... hoorah!

> Game over

Good - seeya.

In article <L%Atd.25213$(E-Mail Removed)>,
(E-Mail Removed), a.k.a Cheddar says...


> That's a secret, I wouldnt want any other bad boys ruining my connection
> would I

coward.

"Cheddar" <(E-Mail Removed)> wrote in message
news:n3Atd.24896$(E-Mail Removed)...
> > So there you go Cheddar M8, give him an email if you are reading this
and
> > let us all know if there is a positive outcome to the situation ))
>
> I have already migrated so it's not now a issue.

Good on you cheddar m8 ) whos ya new ISP??

>
> The last time I checked up about the speed on the pipe of doom, Plusnet
were
> basically saying that certain users on the pipe were still hogging all
the
> bandwidth available. In particular Usenet users were taking the blame
> because they were using multiple connections to usenet servers (as is
their
> right).

Ah thats called stage 2 worm............. blame the users.

>
> I suppose you could say that we (bad boys) were getting a taste of our
own
> medicine, but I never had any problems with the connection before getting
> moved over. I certainly never saw the insane dip in performance that I
saw
> for the week I was on the pipe of doom.

According to staff users like you could still do 30Gb inside of a week
LMFAO you were also basically implyed to have been a liar.

>
> Plusnet did mention that they were trying to do something about it, but
to
> be
> honest I gave up caring last week.

Dont blame you, if they couldnt fix it after approx 2 weeks

>
> I can kind of understand why they took action, but I thought the way they
> went about doing it was pretty much a disgrace.You wouldn't believe how

I agree, not enough warning, not enough honesty about what would happen to
speeds etc.

> annoying it was to have to spend ages looking on their forums, searching
for
> answers. Customer support didnt seem to know what was going on for the
first
> few days of the switch over. I'd ask simple questions like why I got
moved

no change still then with the CS department

> over, what happened to the 14 days, how do I get moved back, is this a
> permanent policy etc. The answers were just so vague, they might as well
> have simply said we don't know.

If they did, then they know people would have just left straight away, so
they took the fob em off with BS approach.

>
> I still have no idea what their actual policy is. I phoned up a week ago
and
> was told that 10GB was the average monthly use of a customer. Then I read
> that in fact if you stay below 140GB you will not be in any trouble. Then
I
> read that it was actually 100GB, then it depended what your previous two
> monthly figures were.
>

Ah you have spotted the UTURNS that i keep refering they do and have done
in this group, with no answer to the questions... hmm funny we both spot
the inconsistencies, i wonder why {snigger}

> It was all a complete shambles, and to be perfectly honest I dont see the
> point of it. Granted they have gotten rid of a lot of non profitable
> customers but the same 'problem' is going to happen again.There will
always
> be customers who believe as I do, that a unlimited/uncapped service means
> just that. Until Plusnet start quoting some actual clear and concise
figures
> in terms of their usage policy then they will have the same problem.

TOTALLY 100% AGREED, perhaps they think their isnt another heavy user in
the UK that will sign up with them?

>
> On a positive note, I was glad to see plusnet representatives on the
> adslguide forum. Even if I wasn't happy with what they were doing or the
> vagueness of the answers, it was still nice to see they were taking note
> what their customers were saying.

Thats the only thing positive, its always nice to see staff try to help,
but i think their tongues had been partly tied before they gave answers.

>
> Thankfully it didnt only seem to be the 'bad boys' complaining about what
> was happening as well. A lot of posts were from regular plusnet customers
> who were also concerned at the action that was taken.

The fanboys in here i have pointed that out to, but they choose not to
listen to that point.

>
> I have now migrated and have a fully working 2mbit connection so i'll
leave
> it at that.

Good for you cheddar ) heres to a happy surfing future for you