Aramiska Satelite.

Anyone got ARAMISKA satelite?

I client has an ARAMISKA satelite connection which has been down since the
early hours of saturday morning and we have not since been able to contact
their support desk (or anyone from the company for that matter?) is this
usual?

I'm not that impressed..!

Many thanks for any response,



Graeme.

P.S The client runs a 24 hour operations centre that relies on email..! They
are not happy..!

Graeme <(E-Mail Removed)> wrote:
> Anyone got ARAMISKA satelite?

> I client has an ARAMISKA satelite connection which has been down since the
> early hours of saturday morning and we have not since been able to contact
> their support desk (or anyone from the company for that matter?) is this
> usual?

We have had their service for over a year now. While there have been
service outages and failures, I have never had a problem in contacting
them (00800-27264752). However, this would almost always have been
during normal working hours.

Andrew.

Many thanks for your reply.

I managed to get through to them this morning, apparently they had problems
with their telephones over the weekend. Just bad luck.

NB the client has had the service for just over a year as a part of rurual
broadband subsidie, how have you found the service? We have been frustrated
with the spead and latency and have opted for a leased line internet
connection to replace it very soon.

King regards,

Graeme.

Graeme <(E-Mail Removed)> wrote:
> Many thanks for your reply.

> I managed to get through to them this morning, apparently they had problems
> with their telephones over the weekend. Just bad luck.

> NB the client has had the service for just over a year as a part of rurual
> broadband subsidie, how have you found the service? We have been frustrated
> with the spead and latency and have opted for a leased line internet
> connection to replace it very soon.

We have found the service acceptable. Latency is about as expected -
certainly browsing does not "feel" as snappy as a cable connection,
unsurprisingly, but downloads, which play quite a significant part in
our net use, are fast - typically over 500 kb/s during working hours,
and peaking right up to 1 Mb/s (the nominal service bandwidth) at other
times. We use it for VPN and it's fine, albeit slow for interactive
(terminal) access. Company size is ~50.

Reliability has been pretty good, but it has been essential for us to
retain an ISDN connection as backup.

If I could get business cable/ADSL instead, or a leased line with
reasonable performance and cost, I would certainly do so, but satellite
works reasonably well for us. We are not really rural - only a couple
of miles from Royston - and even have fibre to support our multiple ISDN
voice lines, but it seems that this technology is of no use in giving us
a decent net connection, which I find mysterious.

Andrew.