AOL via a router/modem problem...*sigh*

Had a customer call me out yesterday...AOL broadband connection via a Belkin
wireless router (desktop and laptop) refuses to browse the internet.
Log into the router and it sees an adsl connection but will not see the dns
server or get an ip... This setup was working fine, then they had a BT line
problem which was repaired...but broadband hasnt worked since? AOL refuse to
touch it as the router isnt supported by them...any ideas?

Cheers

Alex

"Alex Wilson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
> Had a customer call me out yesterday...AOL broadband connection via a
> Belkin wireless router (desktop and laptop) refuses to browse the
> internet.
> Log into the router and it sees an adsl connection but will not see the
> dns server or get an ip... This setup was working fine, then they had a BT
> line problem which was repaired...but broadband hasnt worked since? AOL
> refuse to touch it as the router isnt supported by them...any ideas?
>
> Cheers
>
> Alex
>

see http://www.aol.co.uk/products/broadb...rking_faqs.adp

for the necessary settings.

Alex Wilson wrote:
> Had a customer call me out yesterday...AOL broadband connection via a
> Belkin
> wireless router (desktop and laptop) refuses to browse the internet.
> Log into the router and it sees an adsl connection but will not see the
> dns
> server or get an ip... This setup was working fine, then they had a BT
> line
> problem which was repaired...but broadband hasnt worked since? AOL refuse
> to
> touch it as the router isnt supported by them...any ideas?
>
> Cheers
>
> Alex

The classic, try lowering the mtu to 1400. Aol support are pretty dreadful
if you are using equipment that is unsuported. Have you checked that it
works with a regular usb modem? Have you checked the belkin on a regular
line, Belkin routers, in my experience have over a fifty percent failure
rate over twelve months (a very small sample, but my experience).

I had a dreadful problem which meant that aol would not login on ppoa, no
matter what i tried, the problem was some obscure issue with BT who having
tried a line upgrade, and had it fail, flagged the line in someway which
meant it wouldnt login.

Aol wouldnt have any of it. The only way around it was to use ppoe on the
router, which gave the customer the capacity to login wirelessly on her
laptop, if she used the aol software, but wouldnt allow simultaneous
connections.

Lesson. Aol are a pain in the arse, and have a spare netgear router that you
can use to check and talk through support with.

Gaz