AOL - pay upfront problem!

my friend has AOL dial-up and he paid upfront for the year. he forgot to
cancel when the year was up and AOL renew it automatically and charged him
for another year. AOL said they cant cancel it and refund him the money (was
about £155/year for dial-up!!!). is this the case? has anyone had this
problem before?

"www" <(E-Mail Removed)> wrote in message
news:ddfe9o$ijn$(E-Mail Removed)...
> my friend has AOL dial-up and he paid upfront for the year. he forgot to
> cancel when the year was up and AOL renew it automatically and charged him
> for another year. AOL said they cant cancel it and refund him the money
> (was about £155/year for dial-up!!!). is this the case? has anyone had
> this problem before?
>
He needs to read the Terms and Conditions for the service. There should be a
section in there for Termination of the contract.
He could argue that the terms are unfair and quote the Unfair Terms act.

On Thu, 11 Aug 2005 11:54:32 +0000, www walked into the room, & announced:

> my friend has AOL dial-up and he paid upfront for the year. he forgot to
> cancel when the year was up and AOL renew it automatically and charged him
> for another year. AOL said they cant cancel it and refund him the money
> (was about £155/year for dial-up!!!). is this the case? has anyone had
> this problem before?

It seems a few people have had this problem with AOHell (it not called
that for nothing). Here's one site where someone's has similar trouble:
http://www.complaints.com/directory/2004/may/27/8.htm
AOHell is quite well known for this sort of thing.
I also seem to recall an item about them on BBC's "Watchdog"
sometime ago.

On Thu, 11 Aug 2005 19:21:54 +0100, Mike A. Hyndburn walked into the room,
& announced:

> On Thu, 11 Aug 2005 11:54:32 +0000, www walked into the room, & announced:
>
>> my friend has AOL dial-up and he paid upfront for the year. he forgot to
>> cancel when the year was up and AOL renew it automatically and charged
>> him for another year. AOL said they cant cancel it and refund him the
>> money (was about £155/year for dial-up!!!). is this the case? has
>> anyone had this problem before?
>
> It seems a few people have had this problem with AOHell (it's not called
> that for nothing). Here's one site where someone's had similar trouble:
> http://www.complaints.com/directory/2004/may/27/8.htm AOHell is quite
> well known for this sort of thing. I also seem to recall an item about
> them on BBC's "Watchdog" sometime ago.

Just an addition, it appears more people have had trouble with them here:-
http://utterlyboring.com/archives/20...o_hate_aol.php