AOL dropping connection

A friend has set up AOL broadband on a freshly formatted PC running WinXP,
it drops the AOL connection after about 20 mins, BT came round and tested
the line using their laptop and it was fine.

any ideas where to look please ?

thanks
bd

easy, get rid of AOL!


"Brian Day" <(E-Mail Removed)> wrote in message
news:WSscc.27540$(E-Mail Removed)...
> A friend has set up AOL broadband on a freshly formatted PC running WinXP,
> it drops the AOL connection after about 20 mins, BT came round and tested
> the line using their laptop and it was fine.
>
> any ideas where to look please ?
>
> thanks
> bd
>
>

"Brian Day" <(E-Mail Removed)> wrote in message
news:WSscc.27540$(E-Mail Removed)...
> A friend has set up AOL broadband on a freshly formatted PC running WinXP,
> it drops the AOL connection after about 20 mins, BT came round and tested
> the line using their laptop and it was fine.
>
> any ideas where to look please ?
>
> thanks
> bd
>
>
Some USB ports can cause this, check the help section within AOL.
If its a desktop machine you can get pci USB cards from £10.00
Also check Device Manager has its USB power saving turned off.

On Tue, 6 Apr 2004 08:20:21 +0100, "Brian Day"
<(E-Mail Removed)> wrote:

>A friend has set up AOL broadband on a freshly formatted PC running WinXP,
>it drops the AOL connection after about 20 mins

check if the device is set to "sleep when idle" in the device
settings. Many USB devices do this by default.

thanks for your help all (where appropriate ! )

cheers
bd

"Mark McIntyre" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 6 Apr 2004 08:20:21 +0100, "Brian Day"
> <(E-Mail Removed)> wrote:
>
> >A friend has set up AOL broadband on a freshly formatted PC running
WinXP,
> >it drops the AOL connection after about 20 mins
>
> check if the device is set to "sleep when idle" in the device
> settings. Many USB devices do this by default.
>

"Brian Day" <(E-Mail Removed)> wrote in message
news:WSscc.27540$(E-Mail Removed)...
> A friend has set up AOL broadband on a freshly formatted PC running WinXP,
> it drops the AOL connection after about 20 mins, BT came round and tested
> the line using their laptop and it was fine.
>
> any ideas where to look please ?
>

Ring the free AOL helpline that they trumpet so widely on the adverts


> thanks
> bd
>
>

the owner has phoned aol so many times now, they just say 'it's a virus'
nothing more they can do !!!

"David Wade" <(E-Mail Removed)> wrote in message
news:c4ueia$2mdord$(E-Mail Removed)...
>
> "Brian Day" <(E-Mail Removed)> wrote in message
> news:WSscc.27540$(E-Mail Removed)...
> > A friend has set up AOL broadband on a freshly formatted PC running
WinXP,
> > it drops the AOL connection after about 20 mins, BT came round and
tested
> > the line using their laptop and it was fine.
> >
> > any ideas where to look please ?
> >
>
> Ring the free AOL helpline that they trumpet so widely on the adverts
>
>
> > thanks
> > bd
> >
> >
>
>

Brian Day wrote:

> the owner has phoned aol so many times now, they just say 'it's a virus'
> nothing more they can do !!!


That is appalling. (even more) Shame on AOL.

On Wed, 07 Apr 2004 02:32:25 +0100, Anton Gysen wrote:

> Brian Day wrote:
>
>> the owner has phoned aol so many times now, they just say 'it's a virus'
>> nothing more they can do !!!
>
>
> That is appalling. (even more) Shame on AOL.

And people wonder why AOL gets a slating on here on a regular basis !!

Dave

--
And you were born knowing all about ms windows....??

Dave Stanton wrote:
> On Wed, 07 Apr 2004 02:32:25 +0100, Anton Gysen wrote:
>
>
>>Brian Day wrote:
>>
>>
>>>the owner has phoned aol so many times now, they just say 'it's a virus'
>>>nothing more they can do !!!
>>
>>
>>That is appalling. (even more) Shame on AOL.
>
>
> And people wonder why AOL gets a slating on here on a regular basis !!
>
> Dave

I don't wonder that at all!