Anyway to give BT a kick over Virtual Paths?

My exchange has been showing red on the Virtual Path for weeks, and the
upgrade date keeps getting put back. Thus far almost a month since the
first date was proposed.

I don't get very good speeds, and am getting very frustrated playing
this unnecessary waiting game for BTW to do something about it so I (and
a couple of my neighbours) can at least know how we stand.

AAISP have said they can't do anything because my speeds are not below
any threshold, and I can't disagree with that.

Is there anyway to contact BTW via phone, letter or carrier pigeon and
'explain' to them that they need to pull their finger out to keep the
residents around here happy, or we'll send the boys in?

:-)

TIA

Tx2 wrote:
> My exchange has been showing red on the Virtual Path for weeks, and the
> upgrade date keeps getting put back. Thus far almost a month since the
> first date was proposed.
>
> I don't get very good speeds, and am getting very frustrated playing
> this unnecessary waiting game for BTW to do something about it so I (and
> a couple of my neighbours) can at least know how we stand.
>
> AAISP have said they can't do anything because my speeds are not below
> any threshold, and I can't disagree with that.
>
> Is there anyway to contact BTW via phone, letter or carrier pigeon and
> 'explain' to them that they need to pull their finger out to keep the
> residents around here happy, or we'll send the boys in?
>
> :-)
>
> TIA
>

If all the 'contractual obligations' are being met with regard to the
service being supplied, I doubt you would have much clout or success in
getting it changed. unless of course some big wig, MP, or other VIP
happens to live in the area and can cause ripples at a high enough level.

J

In article <BbKdnZMFFcAL8-(E-Mail Removed)>,
(E-Mail Removed) says...

> If all the 'contractual obligations' are being met with regard to the
> service being supplied, I doubt you would have much clout or success in
> getting it changed. unless of course some big wig, MP, or other VIP
> happens to live in the area and can cause ripples at a high enough level.

Yep, and doesn't that just suck.

Mind you, I do have a County Councillor living around the corner for
whom I've done a load of work in the past, and he's on the same
exchange.......

;-)

Tx2 wrote:
> In article <BbKdnZMFFcAL8-(E-Mail Removed)>,
> (E-Mail Removed) says...
>
>> If all the 'contractual obligations' are being met with regard to the
>> service being supplied, I doubt you would have much clout or success in
>> getting it changed. unless of course some big wig, MP, or other VIP
>> happens to live in the area and can cause ripples at a high enough level.
>
> Yep, and doesn't that just suck.
>
> Mind you, I do have a County Councillor living around the corner for
> whom I've done a load of work in the past, and he's on the same
> exchange.......
>
> ;-)

Depends if your CC is that bothered about Broadband. Doubt mine
actually knows what BB is, let alone virtual paths.

One other way of looking at it is what the priorities are.
If you were not getting your contractual service, and you found the
upgrade to get it sorted was being delayed due to other non-priority
work being done first as VIPs were effected, how would you feel?

Not that it makes it right, but always worth looking from both sides.

J

In article <(E-Mail Removed)> ,
Tx2 <this.is.an.inv@lid_email_address.com> wrote:
>
>My exchange has been showing red on the Virtual Path for weeks, and the
>upgrade date keeps getting put back. Thus far almost a month since the
>first date was proposed.
>
>I don't get very good speeds, and am getting very frustrated playing
>this unnecessary waiting game for BTW to do something about it so I (and
>a couple of my neighbours) can at least know how we stand.

I don't know where you stand (legally, or otherwise), but I had this
happen to me when I forst got connected. With my ISP (Zen) we went
through many permutations, (involving different ADSL modem/routers,
connecting to the BT test service and me graphing FTP speeds over time,
etc.) but it seemed that all the time BT were stalling - even to the
extent that they sent engineers on-site to check things out (I didn't
get charged for it), but all the time, everything was pointing to the
VP issues at the exchange. It did eventualyl get fixed, but it took
a few weeks and I got my neighbours to complain to their ISPs too -
although whether that helped, I don't know.

Good luck is all I can offer though...

Gordon