Anyone getting problems in Scotland today - BT Broadband 01397

My BT Broadband connection has been very slow all day 179K download.

Checked everything of mine and spent an hour on the phone to the helpline
but they cannot find the answer. BUT I have heard from others having
problems so wondering if there is a BT fault again and as usual they have
not bothered to tell the people getting the reports from customers.

In article <IpudnYT7E-(E-Mail Removed)>, "MB" wrote:
>
> My BT Broadband connection has been very slow all day 179K download.
>
> Checked everything of mine and spent an hour on the phone to the helpline
> but they cannot find the answer. BUT I have heard from others having
> problems so wondering if there is a BT fault again and as usual they have
> not bothered to tell the people getting the reports from customers.

Not here, down in the south-west, but still in the storm - 01292, routed
via Edinburgh. I've just run a speed test and it's 6500K, spot on my
BRAS. I'm with A&A ISP, so you may have a BTinternet-unique problem?

Is your ADSL sync rate OK, or have you got water in your Openreach ducts
causing problems. Round here, there are many road drains not coping with
the downpour.

--
John W

"John Weston" wrote in message
news:(E-Mail Removed)...

In article <IpudnYT7E-(E-Mail Removed)>, "MB" wrote:
>
> My BT Broadband connection has been very slow all day 179K download.
>
> Checked everything of mine and spent an hour on the phone to the helpline
> but they cannot find the answer. BUT I have heard from others having
> problems so wondering if there is a BT fault again and as usual they have
> not bothered to tell the people getting the reports from customers.

Not here, down in the south-west, but still in the storm - 01292, routed
via Edinburgh. I've just run a speed test and it's 6500K, spot on my
BRAS. I'm with A&A ISP, so you may have a BTinternet-unique problem?

Is your ADSL sync rate OK, or have you got water in your Openreach ducts
causing problems. Round here, there are many road drains not coping with
the downpour.

--
John W



--------------------------------------------------------------------------------




There are replies from various places in the Highlands on the BT Community
Forums and had call from someone else in this area. All seem to have the
same problem.

"MB" wrote in message news:(E-Mail Removed)...



"John Weston" wrote in message
news:(E-Mail Removed)...

In article <IpudnYT7E-(E-Mail Removed)>, "MB" wrote:
>
> My BT Broadband connection has been very slow all day 179K download.
>
> Checked everything of mine and spent an hour on the phone to the helpline
> but they cannot find the answer. BUT I have heard from others having
> problems so wondering if there is a BT fault again and as usual they have
> not bothered to tell the people getting the reports from customers.

Not here, down in the south-west, but still in the storm - 01292, routed
via Edinburgh. I've just run a speed test and it's 6500K, spot on my
BRAS. I'm with A&A ISP, so you may have a BTinternet-unique problem?

Is your ADSL sync rate OK, or have you got water in your Openreach ducts
causing problems. Round here, there are many road drains not coping with
the downpour.

--



--------------------------------------------------------------------------------




If there was water in a duct or something else affecting the line to
exchange then the IP Profile speed would have dropped but it is normal.
The speed seems to have dropped beyond the exchange. Many other people in
the Highlands seem to be reporting similar results.

This looks like the Christmas network problems coming back again. I
heard a rumour that the help desk weren't being at all helpful in their
usual way and may have made things much worse by failing to pass on
legitimate fault reports. Hence network ops didn't realise the scale of
the problem. It looks as if that's what is happening now, going by the
grumbles in the BT support forum.

BT also doesn't usually tell anybody when they are about to do a network
alteration or upgrade, and when it all goes tits up they clam up and
deny all knowledge.

Don't you just love them.

ps If there's anybody from BT here, FFS phone network ops in St Albans
(or wherever it is now) and tell them to get the finger out

Meanwhile, at the uk.telecom.broadband Job Justification Hearings, Gaius
chose the tried and tested strategy of:

> This looks like the Christmas network problems coming back again. I
> heard a rumour that the help desk weren't being at all helpful in their
> usual way and may have made things much worse by failing to pass on
> legitimate fault reports. Hence network ops didn't realise the scale of
> the problem.

It seems unlikely to me that BT don't have any kind of network monitoring
system in place that alerts them to latency, throughput, connectivity
issues, sudden loss of sessions, etc across their network.

> BT also doesn't usually tell anybody when they are about to do a network
> alteration or upgrade, and when it all goes tits up they clam up and
> deny all knowledge.

Google for "bt pew".

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
09:36:41 up 4 days, 14:30, 6 users, load average: 0.25, 1.65, 1.61
"I am utterly appalled at how I have been treated like a criminal"
-- Andrew Crossley, ACS:Law, 13 August 2010

In article <(E-Mail Removed)>, "Gaius" wrote:

> BT also doesn't usually tell anybody when they are about to do a network
> alteration or upgrade, and when it all goes tits up they clam up and
> deny all knowledge.

I think you mean BTinternet? Even I, as a customer of another ISP, get
to know about planned BT wholesale work.

--
John W

"Gaius" wrote in message news:(E-Mail Removed)...

This looks like the Christmas network problems coming back again. I
heard a rumour that the help desk weren't being at all helpful in their
usual way and may have made things much worse by failing to pass on
legitimate fault reports. Hence network ops didn't realise the scale of
the problem. It looks as if that's what is happening now, going by the
grumbles in the BT support forum.

BT also doesn't usually tell anybody when they are about to do a network
alteration or upgrade, and when it all goes tits up they clam up and
deny all knowledge.

Don't you just love them.

ps If there's anybody from BT here, FFS phone network ops in St Albans
(or wherever it is now) and tell them to get the finger out



--------------------------------------------------------------------------------




There has been a reply from the moderator on the BT Community Forums, he
says that "BT are not aware of any issue within this area."! There must be
something very seriously wrong with their system because numerous people
have reported to both Home and Business helplines as well as other ISPs who
have passed onto BT.

On 04/02/2011 16:52, MB wrote:
> My BT Broadband connection has been very slow all day 179K download.
>
> Checked everything of mine and spent an hour on the phone to the
> helpline but they cannot find the answer. BUT I have heard from others
> having problems so wondering if there is a BT fault again and as usual
> they have not bothered to tell the people getting the reports from
> customers.
>
>
Looks like it was a general fault with BT (not just Scotland). Should be
OK now?
Plusnet picked up on it and issued the following statement to its customers:

"Our suppliers have confirmed that the root cause of the issue has been
identified and the problem resolved.
Any customers affected by this should however be able to reconnect
straight away. If you are unable to connect again we recommend powering
down your router for 30 minutes before attempting to reconnect.
If you are still having problems after trying this, then please get in
touch via the usual support channels.
Apologies for any inconvenience,"

George

In article <(E-Mail Removed)>, (E-Mail Removed) says...
>
> Meanwhile, at the uk.telecom.broadband Job Justification Hearings, Gaius
> chose the tried and tested strategy of:
>
> > This looks like the Christmas network problems coming back again. I
> > heard a rumour that the help desk weren't being at all helpful in their
> > usual way and may have made things much worse by failing to pass on
> > legitimate fault reports. Hence network ops didn't realise the scale of
> > the problem.

It seems to have been related to the Edinburgh BRAS servers last time.
You'd think that some care would have been taken to prevent a
reoccurence.

>
> It seems unlikely to me that BT don't have any kind of network monitoring
> system in place that alerts them to latency, throughput, connectivity
> issues, sudden loss of sessions, etc across their network.

I agree. But a network management system is only as good as :
1 Its implementation
2 Its operators.

> > BT also doesn't usually tell anybody when they are about to do a network
> > alteration or upgrade, and when it all goes tits up they clam up and
> > deny all knowledge.
>
> Google for "bt pew".

Then why don't BT Retail tell their customers ? AAISP and Plusnet seem
to manage...

Why doesn't the "Help Desk" have an up to date list of planned works and
interruptions ?