Any Experience of Zen?

I have an ADSL Max account with Demon and it looks like I'm about to be
sold.

I have been looking at ADSL Guide and Zen seem to come out near the top
for service/speed and reliability. Are they really that much better than
others? I live in a village, some way from the exchange, and get a
reliable 3Mbps connection at the moment. I'm not going to get faster but
reliable, with an English speaking help centre, would be good.

--
Jeff Gaines
Damerham Hampshire UK

"Jeff Gaines" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have an ADSL Max account with Demon and it looks like I'm about to be
>sold.
>
> I have been looking at ADSL Guide and Zen seem to come out near the top
> for service/speed and reliability. Are they really that much better than
> others? I live in a village, some way from the exchange, and get a
> reliable 3Mbps connection at the moment. I'm not going to get faster but
> reliable, with an English speaking help centre, would be good.
>
> --
> Jeff Gaines
> Damerham Hampshire UK
>
Been with Zen for about 9 months. Have to say they are very reliable, never
had a problem. I get good speeds around the 6Mb mark. They also include 2 GB
of webspace with unlimited traffic and a binary news server. The phone
support is English based.

"Jeff Gaines" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have an ADSL Max account with Demon and it looks like I'm about to be
>sold.
>
> I have been looking at ADSL Guide and Zen seem to come out near the top
> for service/speed and reliability. Are they really that much better than
> others? I live in a village, some way from the exchange, and get a
> reliable 3Mbps connection at the moment. I'm not going to get faster but
> reliable, with an English speaking help centre, would be good.
>
> --
> Jeff Gaines
> Damerham Hampshire UK

Been with Zen for years and very happy. Had a number of times where I have
needed to call them and they were excellent each time.

Ken

"Ken" <Reply to NG only> wrote in message
news:45499d5f$0$21343$(E-Mail Removed)...
>
> "Jeff Gaines" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I have an ADSL Max account with Demon and it looks like I'm about to be
>>sold.
>>
>> I have been looking at ADSL Guide and Zen seem to come out near the top
>> for service/speed and reliability. Are they really that much better than
>> others? I live in a village, some way from the exchange, and get a
>> reliable 3Mbps connection at the moment. I'm not going to get faster but
>> reliable, with an English speaking help centre, would be good.
>>
>> --
>> Jeff Gaines
>> Damerham Hampshire UK
>
> Been with Zen for years and very happy. Had a number of times where I have
> needed to call them and they were excellent each time.
>
> Ken
>

Been with them for over a year, one word "excellent" but they cost a bit
more.

You get what you pay for.

In message <(E-Mail Removed)>, Jeff Gaines
<(E-Mail Removed)> writes
>I have an ADSL Max account with Demon and it looks like I'm about to be
>sold.
>

I tried a bit of Zen but couldn't manage to sit in the Lotus position
for 3 hours so I gave it up and took up Aerobics :-)


--
Edward Cowling London UK

In article <(E-Mail Removed)>,
Jeff Gaines <(E-Mail Removed)> wrote:
>I have an ADSL Max account with Demon and it looks like I'm about to be
>sold.
>
>I have been looking at ADSL Guide and Zen seem to come out near the top
>for service/speed and reliability. Are they really that much better than
>others? I live in a village, some way from the exchange, and get a
>reliable 3Mbps connection at the moment. I'm not going to get faster but
>reliable, with an English speaking help centre, would be good.

Been with Zen for quite some time now. They worked hard to get some
initial speed problems sorted (turned out to be completely BT's fault -
bah!), then recently I wanted to upgrade to MAX, got a bit peeved by
their online process, and emailled a whinge to them, got a call back
about half an hour later, they did it there and then on the phone and
I was MAXed out the NEXT MORNING.

They also suggested that as MAX was capped, (I was on an uncapped 2Mb
service prior) I actually drop down to the next lower level, saving
me a tenner a month in the process. So I'm now on the £25pcm deal,
20GB download limit @ 7Mbps (I hit 10GB last month, but that was
exceptional, and I got a nice warning email in plenty of time, should I
have needed to purchase a top-up) I don't do p2p, video/music downloads,
but do backup some small servers I manage for my clients.

I do not use their email or web facility though, so can't comment on
those, and I think their call centre is in Sheffield, so while you might
not get an "Enlgish" plummy accent, at least it's in the UK.

Gordon

"Jeff Gaines" <(E-Mail Removed)> wrote:

>I have an ADSL Max account with Demon and it looks like I'm about to be
>sold.
>
>I have been looking at ADSL Guide and Zen seem to come out near the top
>for service/speed and reliability. Are they really that much better than
>others? I live in a village, some way from the exchange, and get a
>reliable 3Mbps connection at the moment. I'm not going to get faster but
>reliable, with an English speaking help centre, would be good.

ZEN are excellent. Been with them for 2-3 years I think. Not one
problem. I am on their old 256/512 uncapped ADSL though. All their
faster UPload speed options are capped - unless one pays a lot more
money.

Edward Cowling London UK wrote:
> In message <(E-Mail Removed)>, Jeff Gaines
> <(E-Mail Removed)> writes
>> I have an ADSL Max account with Demon and it looks like I'm about to
>> be sold.
>>
>
> I tried a bit of Zen but couldn't manage to sit in the Lotus position
> for 3 hours so I gave it up and took up Aerobics :-)

So now you just get the runaround? :-)

On 2 Nov 2006, (E-Mail Removed) (Gordon Henderson) wrote:

> I think their call centre is in Sheffield,

I know another ISP has its call centre there, but I thought Zen had
its HQ in Rochdale, and would have assumed they employed staff in
the locality, BICBW, of course :-)

In article <(E-Mail Removed)>,
NoNeedToKnow <(E-Mail Removed)> wrote:
>On 2 Nov 2006, (E-Mail Removed) (Gordon Henderson) wrote:
>
>> I think their call centre is in Sheffield,
>
>I know another ISP has its call centre there, but I thought Zen had
>its HQ in Rochdale, and would have assumed they employed staff in
>the locality, BICBW, of course :-)

Well, it's all oop north in Yorkshire from where I am ;-)

Gordon
(in Devon, originally from Scotland though!)