Alternative to Demon

I am about to sign up with Demon Home 500 @ 19.99 per month. Are there
any alternatives at this proce please?

Main requirements are:

1. Good support
2. Email accounts - at least 5
3. No d/load restrictions or at least say 3gb per month
4. Free modem, setup etc.

DRD wrote:

> I am about to sign up with Demon Home 500 @ 19.99 per month
> Main requirements are:
> 1. Good support

If you want good support from Demon, you'd better have a time machine,
set it back to about 1997, unfortunately you'll find ADSL is still in
the future :-(

> 3. No d/load restrictions or at least say 3gb per month

I've just left Demon for PlusNet, and was *very* pleased with the setup
of the account, service has been good so far, I want good service, but
don't expect perfection, however I do want a provider who puts there
hand up when there have been problems, demon no longer fit that bill.

Choose your own combination of speed and bandwidth cap
from 512K/1GB for £15 to 2MB/unlimited for £40, your chosen example of
512K/3GB would be £18, but you could have 1M/3GB and still be cheaper
than Demon, have a look at www.plus.net/products/broadband_home.html

They do (not unreasonably) charge setup fees though ...

If you decide to sign up with plusnet you could consider using my
referral code of "adslpipe" during the signup proceess though that's
*not* my reason for recommending them!

On Mon, 11 Oct 2004 19:03:44 +0100, Andy Burns
<(E-Mail Removed)> wrote:

>DRD wrote:
>
> > I am about to sign up with Demon Home 500 @ 19.99 per month
> > Main requirements are:
> > 1. Good support
>
>If you want good support from Demon, you'd better have a time machine,
>set it back to about 1997, unfortunately you'll find ADSL is still in
>the future :-(
>
> > 3. No d/load restrictions or at least say 3gb per month
>
>I've just left Demon for PlusNet, and was *very* pleased with the setup
>of the account, service has been good so far, I want good service, but
>don't expect perfection, however I do want a provider who puts there
>hand up when there have been problems, demon no longer fit that bill.
>
>Choose your own combination of speed and bandwidth cap
>from 512K/1GB for £15 to 2MB/unlimited for £40, your chosen example of
>512K/3GB would be £18, but you could have 1M/3GB and still be cheaper
>than Demon, have a look at www.plus.net/products/broadband_home.html
>
>They do (not unreasonably) charge setup fees though ...
>
>If you decide to sign up with plusnet you could consider using my
>referral code of "adslpipe" during the signup proceess though that's
>*not* my reason for recommending them!

Demon are shit, run by a bunch of sandal wearing pedos for sandal
wearing pedos.

Wont be long before THUS pull the plug on the pricks.







Regards,
Nick Maclaren.

On Mon, 11 Oct 2004 19:03:44 +0100, Andy Burns
<(E-Mail Removed)> wrote:

>If you want good support from Demon, you'd better have a time machine,

tech support is fine, accounts are apparently far less so but I don't
deal with them.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

On Mon, 11 Oct 2004 17:09:07 GMT, DRD <(E-Mail Removed)> wrote:

>I am about to sign up with Demon Home 500 @ 19.99 per month. Are there
>any alternatives at this proce please?
>
>Main requirements are:
>
>1. Good support
>2. Email accounts - at least 5
>3. No d/load restrictions or at least say 3gb per month
>4. Free modem, setup etc.

I've been with Demon ADSL for about a year.

I had to use support only once (when I first connected). They
answered the phone immediately and provided the answers I needed
quickly and politely. It was also nice talking to someone with a bit
of personality rather than the robots you sometimes get.

The service has been excellent throughout and, although my router
shows that occasionally it loses sync and has to reconnect (usually
every 200-300 hours) it does so instantly and as a result the service
has always been available when I have needed it. Also, and this is
quite important to me, their newsfeed is fast and complete.

Personally I'd ignore Nick Maclaren's post as every company has at
least one person who hates them, usually for good reasons. Name any
ISP and there'll be someone somewhere who feels about them as Nick
does about Demon (I'd have posted a similar one about BT). If you
don't believe me, just ask Martin2 about Netgear.

Nevertheless, I am considering changing to Plusnet as Demon do not
offer a residential version of their 1mb service and their price for
the 512kb service is no longer that competitive, coming as it does
with a number of facilities I do not require.

Phil Thompson wrote:
> On Mon, 11 Oct 2004 19:03:44 +0100, Andy Burns
> <(E-Mail Removed)> wrote:
>
>
>>If you want good support from Demon, you'd better have a time machine,
>
>
> tech support is fine, accounts are apparently far less so but I don't
> deal with them.

accounts are certainly very bad, sending threatening letters for
invoices that relate to services that you've long since cancelled, but
tech support are practically unreachable by phone and they seem to
positively *shun* communication via email - stunningly bad for an ISP,
contrast PlusNet's portal which proves that they "get it"

In article <416c5753$0$44842$(E-Mail Removed)>, Andy
Burns <(E-Mail Removed)> writes
>Phil Thompson wrote:
>> On Mon, 11 Oct 2004 19:03:44 +0100, Andy Burns
>> <(E-Mail Removed)> wrote:
>>
>>
>>>If you want good support from Demon, you'd better have a time machine,
>>
>>
>> tech support is fine, accounts are apparently far less so but I don't
>> deal with them.
>
>accounts are certainly very bad, sending threatening letters for
>invoices that relate to services that you've long since cancelled, but
>tech support are practically unreachable by phone and they seem to
>positively *shun* communication via email

don't know about accounts, but on tech support I disagree.
You have to wait a bit, but the answers are fairly meaningful when they
come. And yes, by email too
Verily verily YMMV.


>- stunningly bad for an ISP,
>contrast PlusNet's portal which proves that they "get it"

(I would have more time for nice things said about Plusnet if they
didn't have a referrals scheme)

--
robert w hall

On Tue, 12 Oct 2004 23:16:11 +0100, Andy Burns
<(E-Mail Removed)> wrote:

>Phil Thompson wrote:
>> On Mon, 11 Oct 2004 19:03:44 +0100, Andy Burns
>> <(E-Mail Removed)> wrote:
>>
>>>If you want good support from Demon, you'd better have a time machine,
>>
>> tech support is fine, accounts are apparently far less so but I don't
>> deal with them.
>
>accounts are certainly very bad, sending threatening letters for
>invoices that relate to services that you've long since cancelled, but
>tech support are practically unreachable by phone and they seem to
>positively *shun* communication via email - stunningly bad for an ISP,
>contrast PlusNet's portal which proves that they "get it"

I phoned PlusNet sales yesterday to clarify a couple of points. It
took me 10 minutes on hold to get through and the bloke clearly didn't
want to speak to me. The whole conversation reeked of "there's lots
of calls and I want to dump you as quickly as possible and get on to
the next one". Although I did manage to extract the information I
wanted the conversation was like pulling teeth and once he'd
established that I had what I wanted the call was terminated within a
second "thanksbyebrrrrrrrrrrrrr".

Given that pre-sales support is for prospective customers this does
not strike me as generating the right feelings in said prospective
customer.

Demon on the other hand responded to a similar enquiry by answering
within seconds and providing a response both helpful and friendly in
manner.

I guess it all comes down to when you call and who you get.

robert w hall <(E-Mail Removed)> wrote:

> (I would have more time for nice things said about Plusnet if they
> didn't have a referrals scheme)

Having recently used Plusnet's phone support when setting up a friend on
ADSL, and Demon's phone support for myself two years ago (setting up my
own ADSL), I'd say that there was nothing in it at all. Both were
excellent.
--
Peter