Advice required on getting my line up to 2MB

I wonder if anyone can advise me how I can get BT wholesale to mark my line
up as capable of 2MB? All my neighbours (who get their services from the
same telephone pole and some have a much longer run of cable to their house)
are marked up as capable of 2MB. My number is suggesting I can only receive
1MB, but (if poss) I would like to sign up on a 2MB package. Who do I
contact to find out if its possible or not? I suspect it is possible as one
of the neighbours is getting 2MB from the same pole.

I think the lack of up-to-date figures could be due to my phone line having
been installed a lot longer than most others around here, but my noise
figures suggest 2MB is possible.

I would appreciate any advice as to where/who I need to contact to check out
if I can actually get 2MB.

Thanks
Tony

Ask an ISP who will place a manual order such as Plusnet.

--
Peter Crosland

"Peter Crosland" <(E-Mail Removed)> wrote in message
news:4311c9db$0$17503$(E-Mail Removed)...
> Ask an ISP who will place a manual order such as Plusnet.
>
> --
> Peter Crosland

What if you are already with an ISP who offers 2MB, but 2MB isn't an upgrade
option only because BT has you (incorrectly) down for a lower speed?

"Tony" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I wonder if anyone can advise me how I can get BT wholesale to mark my
line
> up as capable of 2MB? All my neighbours (who get their services from the
> same telephone pole and some have a much longer run of cable to their
house)
> are marked up as capable of 2MB. My number is suggesting I can only
receive
> 1MB, but (if poss) I would like to sign up on a 2MB package. Who do I
> contact to find out if its possible or not? I suspect it is possible as
one
> of the neighbours is getting 2MB from the same pole.

Just because you're all connected to the same pole, doesn't mean the fone
circuit follows the same routing, it may do, and it may not. Yours may take
a longer path to the exchange, which coulkd be why it might not support a
higher speed than your neighbours.

P.

On Sun, 28 Aug 2005 16:40:11 +0100, "Sass"
<(E-Mail Removed)> wrote:

>What if you are already with an ISP who offers 2MB, but 2MB isn't an upgrade
>option only because BT has you (incorrectly) down for a lower speed?

as your ISP is your interface to BT Wholesale they should take up your
case and get the number checker changed if you have evidence (for
example <40 dB of downstream attenuation) that the current entry is
incorrect. Same applies to Tony the OP.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

Sass <(E-Mail Removed)> wrote:

: What if you are already with an ISP who offers 2MB, but 2MB isn't an upgrade
: option only because BT has you (incorrectly) down for a lower speed?

As others have said almost all ISPs automated online order systems will be
driven by BT's number checker - so they won't offter 2Mb.

You will have to contact the ISP and see if they will do a "manual order".
Some will but others might not!

"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sun, 28 Aug 2005 16:40:11 +0100, "Sass"
> <(E-Mail Removed)> wrote:
>
> >What if you are already with an ISP who offers 2MB, but 2MB isn't an
upgrade
> >option only because BT has you (incorrectly) down for a lower speed?
>
> as your ISP is your interface to BT Wholesale they should take up your
> case and get the number checker changed if you have evidence (for
> example <40 dB of downstream attenuation) that the current entry is
> incorrect. Same applies to Tony the OP.
>
> Phil

Phil,

Are you saying that <40dB is the determining factor and absolute limit? And
who determines this measurement, is it BT? I seem to remember that my line
has reported differently on different speeds, so at what speed would it need
be measured at to determine if a line is capable of 2MB?

Does this figure change depending on the speed of the existing connection?
I'm currently on a 1MB connection here, and my Netgear DG834G is reporting
49dB Downstream Attenuation. Does this mean I can or cannot get 2MB here?
Some time ago, I was on a 512k connection, and this figure was a bit lower
(I seem to remember).

Finally, isn't there anyway that the OP can get BT to update their records
directly, or don't BT update their records regularly on their own? Is there
a number you could ring to query the speed at which your line is rated in
their database?

Barry

On Mon, 29 Aug 2005 14:37:48 +0100, "Barry" <(E-Mail Removed)>
wrote:

>Are you saying that <40dB is the determining factor and absolute limit? And
>who determines this measurement, is it BT? I seem to remember that my line
>has reported differently on different speeds, so at what speed would it need
>be measured at to determine if a line is capable of 2MB?

the 2M limit was 41 dB with "amber" to 43 dB, then the 43 dB was
accepted as "green" for 2M a year ago. I am not clear if this was
reversed recently.

My point about the 40 dB was that the lower it is the better the case
and the less chance of someone claiming its an inaccurate measurement.

>Does this figure change depending on the speed of the existing connection?
>I'm currently on a 1MB connection here, and my Netgear DG834G is reporting
>49dB Downstream Attenuation. Does this mean I can or cannot get 2MB here?
>Some time ago, I was on a 512k connection, and this figure was a bit lower
>(I seem to remember).

attenuation is influenced by frequency, so runing faster speeds may
well show a higher loss if it uses higher frequencies.

>Finally, isn't there anyway that the OP can get BT to update their records
>directly, or don't BT update their records regularly on their own? Is there
>a number you could ring to query the speed at which your line is rated in
>their database?

its the ISPs job. They are the retail supplier. ADSLguide forums is a
back door route but the ISPs should be doing it.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

Phil Thompson <(E-Mail Removed)> wrote:

: >Finally, isn't there anyway that the OP can get BT to update their records
: >directly, or don't BT update their records regularly on their own? Is there
: >a number you could ring to query the speed at which your line is rated in
: >their database?

: its the ISPs job. They are the retail supplier. ADSLguide forums is a
: back door route but the ISPs should be doing it.

I have solid 2Mb ADSL at a (router reported) 46dB attenuation as my (home)
ISP put in a manual order - the S/N ratio varies between 12-19dB.

This STILL has not updated the BT line checker as I am defintely outside the
BT guidelines.

"Tony" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> I would appreciate any advice as to where/who I need to contact to check out
> if I can actually get 2MB.

You could try an email to: (E-Mail Removed)

--

Michael Chare