i would avoid eclipse - they are the same RE support.
i would recommend demon - i have installed demon 5/6 times for people and no
probs - also - their help desk support is great,
kev
PeterT wrote:
> I mentioned a few weeks ago that I had an ongoing saga with my ADSL
> connection at home. But will re-iterate it again in case someone can
> be bothered to read it all. ;-)
>
> I signed up qith One.Tel in July or so and for about 2.5 months it was
> working beautiful and without a problem. Then it just seized to connect.
> After further attempts it managed to link up initially, just to lose
> the connection within a minute, it did that a few times and then just
> stopped working altogether, displaying the error message 'Error 680 No
> Dialtone'[1]. I then rang One.Tel to report the problem and they said I
> should leave the computer on and running for three days while they
> performed some tests. So I did. Nothing happened and I still couldn't
> connect. Went through a routine of troubleshooting following some advice
> I recieved from here. I then tried three different modems the
> Speedtouch 330 USB modem delivered with my initial setup,a BT Voyager 105
> and a Belkin ADSL modem and four port wireless router thingy to no avail.
> I tried four different microfilter, two different computer, three
> different connecting cables from BT socket to the various modems.
> I tried it with and without microfilter and I had a look into the socket
> for a mysterious test-socket I was told about, which didn't exist.
> I then took my initial set-up to a friend of mine with ADSL, connected it
> to his line and it was working fine. However the telephone on the same
> line worked well.
>
> During the whole time I called One.Tel repeatedly to ask for advice and to
> get them to sort it out. They performed three to four whoosh[2] tests on
> the line, and it never showed a problem. Every time they promised me
> someone would get back in touch with me to inform me what happened. Not a
> single time did they keep a promise and I wasn't informed about anything.
>
> Finally, so I thought, I requested my contract to be cancelled as One.Tel
> wasn't keeping their side of the contract and I felt that another provider
> may be keener to sort out a problem for a new customer than One.Tel is for
> an existing customer.
>
> After not hearing anything for a week or so I rang them again just to be
> told that the cancellation was refused as the line showed no fault.
> I became slightly irrate at that point and the helpdesk bod apologised
> tens of times for One.Tel's complete and utter failure to pass on any
> information. However, he suggested that an engineer would come out to
> look at the problem in situ. I thought fine, and they promised to send
> one out on the following Monday morning between 8am and 10am. I asked
> the guy on the help-desk three times what I should do if noone would come
> on that morning, and he said I wouldn't have to worry as definitely
> someone was going to come.
>
> Come Monday noone showed up. When I rang BT, they said they have had no
> requests for an engineer from One.Tel, but would increase the gain on my
> line to maximum, to see if that would help. It didn't and I went back to
> One.Tel, where they now said that their faults department refused to send
> out a request for an engineer as the line showed clear on their tests.
> Again I requested an engineer saying I'd be happy to pay for him if it
> turned out to be my fault after all. They promised me to ring back to
> give me a date when this engineer would come, but again nothing happened
> although I gave them three days for that.
>
> So again I had to ring them back to chase this up.
> This time they said that BT refused to send out an engineer as their test
> showed no fault. Upon my question what I may do next the One.Tel bod said,
> there is nothing one could do, and if I'd request another cancellation as
> the circumstances have now changed. So I did, and was promised to recieve
> a letter within 5-10 working days. Today that period expired and I rang
> One.Tel again. Where they told me, after apologising profusely that noone
> got in touch with me, that the line was cancelled on the 26 of November.
> The next step is now to try getting my money back for the months I was
> without any connection and they where happily charging me.
>
> So I finally managed to get out of the contract with One.Tel, the most
> unhelpful bunch of dyslexic water-repelling kings I've ever had to deal
> with. As I just have been informed that my line has been released, I'm
> now looking for a new provider with an interest in a new customer.
> I kept an eye on Eclipse and just got a recommendation from freedom2surf
> via a colleague at work. So that is fine and I'm sure I will be able to
> find a suitable ISP, but however, I strongly believe that the problem is
> still existing and is most likely in the wiring at my house, or flat.
> So I was wondering if there is a helpful soul here, who knows about this
> stuff and could give me some good advice where to look or what to do.
> Of course, if we have a resident ADSL engineer in the Oxford area I'm
> happy to provide a generous amount of beer and curry for any engineering
> type acts performed by this person.
>
>
> [1] I know broadband modems don't have a dialtone as such, it's a
> Speetouch330 and it must be some line-signal it refers to as dialtone.
>
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