ADSL via telephone extension socket

My in-laws have broadband through talk-talk. They're getting poor
performance and the talk-talk "support" says this is because their
ADSL modem is connected to an extension rather than the master socket.

Is this likely to be the cause? Can I do anything about it (short of
moving the modem to the master socket and running cat5 back up to the
computer?

Thanks - Adam...

In message
<e0b4cb29-05d2-454b-bd63-(E-Mail Removed)>,
(E-Mail Removed) wrote
>My in-laws have broadband through talk-talk. They're getting poor
>performance and the talk-talk "support" says this is because their
>ADSL modem is connected to an extension rather than the master socket.
>
>Is this likely to be the cause? Can I do anything about it (short of
>moving the modem to the master socket and running cat5 back up to the
>computer?
>

The first thing to try is to plug the modem/router into the master
socket with nothing else connected. This may require the front plate of
the master socket being removed and plugging into the socket behind the
face-plate. If this dramatically improves performance then the problem
is in house otherwise talk-talk are taking rubbish.

Removing the ring (bell) wire from the extensions may help if the
problem is in house.
http://yarwell.blogspot.com/2005_08_...l_archive.html
and
<http://groups.google.com/group/uk.co...read/thread/a0
c096eb6392f0ff/50fc5a486e232b12?lnk=st&q=adsl+ring+wire&rnum=2#50 fc5a486e
232b12>

Another solution would be to fit a filtered face-plate to the master
socket and run the wire back to the modem/router.

http://www.adslnation.com/products/xte2005.php
http://www.solwise.co.uk/adsl_splitters.htm
http://www.adslnation.com/support/filters.php

--
Alan
news2006 {at} amac {dot} f2s {dot} com

<(E-Mail Removed)> wrote in message
news:e0b4cb29-05d2-454b-bd63-(E-Mail Removed)...
> My in-laws have broadband through talk-talk. They're getting poor
> performance and the talk-talk "support" says this is because their
> ADSL modem is connected to an extension rather than the master socket.
>
> Is this likely to be the cause? Can I do anything about it (short of
> moving the modem to the master socket and running cat5 back up to the
> computer?


That is the only way that I can get a reliable connection in my house. But I
have a 6km, 60db loss telephone line.
I connect my router to the internal socket in the master socket. It is
important to connected any extension wiring via a microfilter at the master
socket (or use a filtered facplate).

However, what do you mean by poor performance? Do you mean the line keeps
failing (as mine did) or that the download speed is poor in which case you
should run some of the speed tests, including the BT one. - Or is the ADSL
sync speed less than you would expect?

--
Michael Chare

<(E-Mail Removed)> wrote in message
news:e0b4cb29-05d2-454b-bd63-(E-Mail Removed)...
> My in-laws have broadband through talk-talk. They're getting poor
> performance and the talk-talk "support" says this is because their
> ADSL modem is connected to an extension rather than the master socket.
>
> Is this likely to be the cause? Can I do anything about it (short of
> moving the modem to the master socket and running cat5 back up to the
> computer?
>
> Thanks - Adam...

No, poor performance is cause by using a poor ISP. I am sure you will find
no difference between sockets if you have no problems with the phones.
Support read from a script with standard answers, hardly any can talk
computer!

"Michael Chare" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> <(E-Mail Removed)> wrote in message
> news:e0b4cb29-05d2-454b-bd63-(E-Mail Removed)...
>> My in-laws have broadband through talk-talk. They're getting poor
>> performance and the talk-talk "support" says this is because their
>> ADSL modem is connected to an extension rather than the master socket.
>>
>> Is this likely to be the cause? Can I do anything about it (short of
>> moving the modem to the master socket and running cat5 back up to the
>> computer?
>
>
> That is the only way that I can get a reliable connection in my house. But
> I have a 6km, 60db loss telephone line.
> I connect my router to the internal socket in the master socket. It is
> important to connected any extension wiring via a microfilter at the
> master socket (or use a filtered facplate).
>

No! you connect the filter between the modem and socket in use. If you run
a cable from a microfilter at the main socket to an extension socket the
phone will not work correctly. Run extensions as normal and use a filer at
each one.


> However, what do you mean by poor performance? Do you mean the line keeps
> failing (as mine did) or that the download speed is poor in which case you
> should run some of the speed tests, including the BT one. - Or is the
> ADSL sync speed less than you would expect?
>
> --
> Michael Chare

On Wed, 19 Dec 2007 15:27:23 -0800 (PST), (E-Mail Removed)
wrote:

>My in-laws have broadband through talk-talk. They're getting poor
>performance and the talk-talk "support" says this is because their
>ADSL modem is connected to an extension rather than the master socket.
>
>Is this likely to be the cause? Can I do anything about it (short of
>moving the modem to the master socket and running cat5 back up to the
>computer?
>
>Thanks - Adam...

If they haven't tried already then check if the MTU size if 1400
My TalkTalk connection was poor until I set it to that

(E-Mail Removed) wrote:

> My in-laws have broadband through talk-talk. They're getting poor
> performance

What kind of 'poor perforamnce' and compared with what ? TalkTalk is
notorious for providing poor service even if everything is working
prfectly.


> and the talk-talk "support" says this is because their
> ADSL modem is connected to an extension rather than the master socket.

That's because TalkTalk don't want to get involved in providing useful
advice.


> Is this likely to be the cause? Can I do anything about it (short of
> moving the modem to the master socket and running cat5 back up to the
> computer?

What you should do is to disconnect the extension lead, and connect the
modem to the master socket and SEE IF IT FIXES THE PROBLEM. If it doesn't
then it's not the extension lead. If it does then the extension lead IS
the problem. It's THAT simple !

Graham

Ian wrote:

> <(E-Mail Removed)> wrote
>
> > My in-laws have broadband through talk-talk. They're getting poor
> > performance and the talk-talk "support" says this is because their
> > ADSL modem is connected to an extension rather than the master socket.
> >
> > Is this likely to be the cause? Can I do anything about it (short of
> > moving the modem to the master socket and running cat5 back up to the
> > computer?
> >
> > Thanks - Adam...
>
> No, poor performance is cause by using a poor ISP.

Not exclusively by any means. You are quite WRONG. Any line issues need to be
addressed first before such a comment can be made. I had things that needed to
be sorted by BT for example before my line would support 8Mbps.

Graham

(E-Mail Removed) wrote:

> (E-Mail Removed) wrote:
>
> >My in-laws have broadband through talk-talk. They're getting poor
> >performance and the talk-talk "support" says this is because their
> >ADSL modem is connected to an extension rather than the master socket.
> >
> >Is this likely to be the cause? Can I do anything about it (short of
> >moving the modem to the master socket and running cat5 back up to the
> >computer?
>
>
> If they haven't tried already then check if the MTU size if 1400

In the router/modem or Windows ? You might care to explain how to do that.


> My TalkTalk connection was poor until I set it to that

How does it perform now ? Just not very good ?

Graham

On Thu, 20 Dec 2007 01:28:00 UTC, "Ian" <(E-Mail Removed)>
wrote:

> <(E-Mail Removed)> wrote in message
> news:e0b4cb29-05d2-454b-bd63-(E-Mail Removed)...
> > My in-laws have broadband through talk-talk. They're getting poor
> > performance and the talk-talk "support" says this is because their
> > ADSL modem is connected to an extension rather than the master socket.
> >
> > Is this likely to be the cause? Can I do anything about it (short of
> > moving the modem to the master socket and running cat5 back up to the
> > computer?
>
> No, poor performance is cause by using a poor ISP. I am sure you will find
> no difference between sockets if you have no problems with the phones.
> Support read from a script with standard answers, hardly any can talk
> computer!

So, if someone is on a 7km line, with low ADSL speeds and phones that
have always worked, it's the ISPs' fault?

I think not.


--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]