adsl max overnight problems

I've have ADSL max through BT for a month now and find the service
disconnects every few minutes from around 5pm to 5am overnight. During the
day service is solid and gets about a 5-6 Mb connection.

A BT engineer visited and said he thought it was street lights causing the
problem and said someone would come back to renew the cable from the pole in
the street to the house.

Instead of this happening, BT changed my profile from fast to interleaved.
Despite this, the problem still occurs.

I've lost faith with BT fixing this as they do not seem to know what is
causing it. Has anyone else had this problem?

I renewed a 12-month contract going over to the max product. At what stage
do I have the right to say enough is enough and cancel without further
charges. The fault has been there for a month, but they refused to log it
for the first ten days (because of the max training).

"tkd" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I've have ADSL max through BT for a month now and find the service
> disconnects every few minutes from around 5pm to 5am overnight. During the
> day service is solid and gets about a 5-6 Mb connection.
>
> A BT engineer visited and said he thought it was street lights causing the
> problem and said someone would come back to renew the cable from the pole
> in the street to the house.
>
> Instead of this happening, BT changed my profile from fast to interleaved.
> Despite this, the problem still occurs.
>
> I've lost faith with BT fixing this as they do not seem to know what is
> causing it. Has anyone else had this problem?
>
> I renewed a 12-month contract going over to the max product. At what stage
> do I have the right to say enough is enough and cancel without further
> charges. The fault has been there for a month, but they refused to log it
> for the first ten days (because of the max training).

Probably a really silly question, but its not any settings on the router is
it? I was tinkering with my router a few weeks back (boredom set in and was
looking for things to do) and managed to get it to shut down at certain
times if it was not actively in use.

May not be the problem, but may be worth checking.

As for the drop wire being replaced, is it actually connected to a pole with
a street light on it? If not I cannot see it would make a lot of
difference, unless it is really corroded and you have noticeable noise on
the voice path.

J

>> I've have ADSL max through BT for a month now and find the service
>> disconnects every few minutes from around 5pm to 5am overnight. During
>> the day service is solid and gets about a 5-6 Mb connection.
>>
>> A BT engineer visited and said he thought it was street lights causing
>> the problem and said someone would come back to renew the cable from the
>> pole in the street to the house.
>>
>> Instead of this happening, BT changed my profile from fast to
>> interleaved. Despite this, the problem still occurs.
>>
>> I've lost faith with BT fixing this as they do not seem to know what is
>> causing it. Has anyone else had this problem?
>>
>> I renewed a 12-month contract going over to the max product. At what
>> stage do I have the right to say enough is enough and cancel without
>> further charges. The fault has been there for a month, but they refused
>> to log it for the first ten days (because of the max training).
>
> Probably a really silly question, but its not any settings on the router
> is it? I was tinkering with my router a few weeks back (boredom set in
> and was looking for things to do) and managed to get it to shut down at
> certain times if it was not actively in use.
>
> May not be the problem, but may be worth checking.

I''ve tried various routers but it still occurred.

> As for the drop wire being replaced, is it actually connected to a pole
> with a street light on it? If not I cannot see it would make a lot of
> difference, unless it is really corroded and you have noticeable noise on
> the voice path.

The street light is on its own post, about 50 meters from the cable (which
goes to a pole across the street). I don't think it is the street light as
the problem starts and ends at different times to it coming on. Also, our
neighbours have phone cables closer to the street light and do not
experience problems.

The BT engineer said the line during the day performed exactly as expected
given the distance from the exchange.

On 18 Jan 2007, "tkd" <(E-Mail Removed)> wrote:

>The BT engineer said the line during the day performed exactly as
>expected given the distance from the exchange.

In the past (before trying a Zyxel router) no matter which of my other
routers I used, I could get a sync in the upper 7xx to 8128 kbps, but
still had routine disconnections (mostly from 1900 on, and often in
the early hours - I'm often a "night person"). Without any SNR or
attenuation figures from you, for daytime and (more important) at
night, it isn't easy to guess at the problems... Also what kit is
in use most of the time? (You might have seen someone asking for
router suggestions based on the TI AR7 chipset in another thread.)

>>The BT engineer said the line during the day performed exactly as
>>expected given the distance from the exchange.
>
> In the past (before trying a Zyxel router) no matter which of my other
> routers I used, I could get a sync in the upper 7xx to 8128 kbps, but
> still had routine disconnections (mostly from 1900 on, and often in
> the early hours - I'm often a "night person"). Without any SNR or
> attenuation figures from you, for daytime and (more important) at
> night, it isn't easy to guess at the problems... Also what kit is
> in use most of the time? (You might have seen someone asking for
> router suggestions based on the TI AR7 chipset in another thread.)

The router is a Fritz Box although I have tried a Linksys and Voyager 210.

SNR is solid at 7 all day (which BT say is just right) and goes down to 2-4
overnight.

"NoNeedToKnow" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On 18 Jan 2007, "tkd" <(E-Mail Removed)> wrote:
>
>>The BT engineer said the line during the day performed exactly as
>>expected given the distance from the exchange.
>
> In the past (before trying a Zyxel router) no matter which of my other
> routers I used, I could get a sync in the upper 7xx to 8128 kbps, but
> still had routine disconnections (mostly from 1900 on, and often in
> the early hours - I'm often a "night person"). Without any SNR or
> attenuation figures from you, for daytime and (more important) at
> night, it isn't easy to guess at the problems... Also what kit is
> in use most of the time? (You might have seen someone asking for
> router suggestions based on the TI AR7 chipset in another thread.)

I had a Zyxel 660-HW which did exactly as OP, rock solid during day -
terrible at night. BT and Zyxel did nothing as both claimed nothing wrong.
Changed to a Speedtouch ST585i V6 (Broadcom chipset) and its now rock solid
24/7.
I reckon it was at fault as it always tried to connect at too high a speed
for its 6db noise margin but dropped to less than 1db within 10 mins.
Speedtouch connects at lower rate for its 6db margin (7500bps vs 8100bps).
Paul