ADSL Exchange Capacity Problem - Help???

Hi

Further to my post of a few days ago regarding a capacity issue that is
preventing my parents from getting ADSL.

We have ordered a 512 50:1 service through EFH Broadband. BT have said that
the order is on hold because they have now capacity at the exchange.

However checking with samknows and other tools there appears to be plenty of
capacity available.

Is there any way to persue this, or is it just a case of waiting until BT
see fit to permit my folks to have broadband.

Or is it a case of they do not want to deal with EFH or some issue.

I think I have established that the line is not DACSed, so what else could
cause this issue with BT.

Any ideas greatfully received

Thanks

DeeBee

"DeeBee" <(E-Mail Removed)> wrote...
> I think I have established that the line is not DACSed, so what else could
> cause this issue with BT.

Maybe BT do not have any spare capacity on the DSLAM. Upgrades are being
installed at rapid pace all over the UK .. certainly for Fujitsu DSLAM's
anyway.

On Fri, 19 Nov 2004 19:34:44 -0000, "DeeBee" <(E-Mail Removed)>
wrote:

>Is there any way to persue this, or is it just a case of waiting until BT
>see fit to permit my folks to have broadband.

if EFH are using "Datastream", which I believe to be the case, it may
be that their allocation of ports has been used up or they are waiting
for a VP to be conected to that exchange.

http://usertools.plus.net/exchanges/ allows you to check the
availablility of IPstream ports and exchange VP capacity for IPstream
but not for datastream which is ISP specific. You could ask EFH to
connect you using IPStream if those stats look ok.

Or you could walk away and use an IPstream provider.
Avoid Tesco, NTL, Tiscali, cpbb etc.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 19 Nov 2004 19:34:44 -0000, "DeeBee" <(E-Mail Removed)>
> wrote:
>
>>Is there any way to persue this, or is it just a case of waiting until BT
>>see fit to permit my folks to have broadband.
>
> if EFH are using "Datastream", which I believe to be the case, it may
> be that their allocation of ports has been used up or they are waiting
> for a VP to be conected to that exchange.
>
> http://usertools.plus.net/exchanges/ allows you to check the
> availablility of IPstream ports and exchange VP capacity for IPstream
> but not for datastream which is ISP specific. You could ask EFH to
> connect you using IPStream if those stats look ok.
>
> Or you could walk away and use an IPstream provider.
> Avoid Tesco, NTL, Tiscali, cpbb etc.
>
> Phil
> --
> spamcop.net address commissioned 18/06/04
> Come on down !

EFH use ip stream as far as I know, but I will check

DeeBee

>> if EFH are using "Datastream", which I believe to be the case, it may
>> be that their allocation of ports has been used up or they are waiting
>> for a VP to be conected to that exchange.
>>
>> http://usertools.plus.net/exchanges/ allows you to check the
>> availablility of IPstream ports and exchange VP capacity for IPstream
>> but not for datastream which is ISP specific. You could ask EFH to
>> connect you using IPStream if those stats look ok.
>>
>> Or you could walk away and use an IPstream provider.
>> Avoid Tesco, NTL, Tiscali, cpbb etc.
>>
>> Phil
>> --
>> spamcop.net address commissioned 18/06/04
>> Come on down !
>
> EFH use ip stream as far as I know, but I will check
>
> DeeBee

Just checked - EFH are using IPStream

DeeBee

On Sat, 20 Nov 2004 10:35:41 GMT, "DeeBee" <(E-Mail Removed)>
wrote:

>EFH use ip stream as far as I know, but I will check

"EFH adopt the DataStream model where possible; along with a few other
points such as no migration path, no email or webspace, I would put
them on my ISPs to avoid list."

They offer a 2M 50:1 package which is not yet an IPstream product.

Several postings on adslguide say they use datastream in exchanges
with a VP and IPstream elsewhere, apparently they use Telefonica
infrastructure.

"Just got a speedy response(7.50am) from EFH on the matter, I mailed
them last night with my concerns about being placed on datastream.
They responded that indeed all NEW adsl customers are placed on
datastream"

not conclusive, but a body of evidence. Given your situation as
described is consistent with this I leave you to draw your own
conclusions.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

On Sat, 20 Nov 2004 10:54:38 -0000, "DeeBee" <(E-Mail Removed)>
wrote:

>Just checked - EFH are using IPStream

where did you check

their support form at
http://www.eurofasthost.com/forum/sh...ght=datastream
says "All migrations are IPStream. New accounts are a mixture of
DataStream and IPStream." (from a staff member).
then "The account would be DataStream if there was DS capability and
capacity at your exchange, otherwise it would be IPStream."

Plusnet shows Workington as clear for port availability and vP
capacity.

If EFH have placed an order on BT it should pop up on the account
concerned, you can check at http://www.dslzoneuk.com/order_tracker.php
which will also show "Provide One IPstream 500" or the like.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 20 Nov 2004 10:35:41 GMT, "DeeBee" <(E-Mail Removed)>
> wrote:
>
>>EFH use ip stream as far as I know, but I will check
>
> "EFH adopt the DataStream model where possible; along with a few other
> points such as no migration path, no email or webspace, I would put
> them on my ISPs to avoid list."
>
> They offer a 2M 50:1 package which is not yet an IPstream product.
>
> Several postings on adslguide say they use datastream in exchanges
> with a VP and IPstream elsewhere, apparently they use Telefonica
> infrastructure.
>
> "Just got a speedy response(7.50am) from EFH on the matter, I mailed
> them last night with my concerns about being placed on datastream.
> They responded that indeed all NEW adsl customers are placed on
> datastream"
>
> not conclusive, but a body of evidence. Given your situation as
> described is consistent with this I leave you to draw your own
> conclusions.
>
> Phil
> --
> spamcop.net address commissioned 18/06/04
> Come on down !

Thanks for the info Phil, I think I will call EFH on Monday and clarify the
situation and then take them up on heir offer of cancelling the order. I
think this is looking more and more dubious as time goes by.

Unfortuenatly I cannot check the status of the order on the link you posted
because I do not have a copy of their phone bill amd they are away on
holiday until Friday.

Cheers

DeeBee