ADSL bt engineer visit

I have checked bt line checker for a family member
this is the result

Our initial test on your line indicates that you may be able to get
Broadband from BT with speeds up to 1Mb, which is up to 20 times
faster than dial-up. At the moment, your telephone line is unable to
support our 2Mb speed broadband package. Also, due to the length of
your line, an engineer visit may be required to set up your broadband
service.

If you decide to place an order, a further test will be performed to
confirm if your line is suitable for the speed of service you wish to
order.

my query is if we order from any other isp who pays for the engineers
visit and what is the likely cost
thanks

In article <(E-Mail Removed)>, (E-Mail Removed)
says...

> my query is if we order from any other isp who pays for the engineers
> visit and what is the likely cost
> thanks

An engineer will only be dispatched if the line fails to operate
correctly (or at all) at 1Mbit. BT wholesale will pay for this unless
the reason the line is not operational is due to your internal wiring or
your own equipment, at which point you could be charged. Most people in
this situation don't have a problem and activation proceeds without the
need for an engineer visit.

Alex

"Alex Crosby" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <(E-Mail Removed)>, (E-Mail Removed)
> says...
>
>> my query is if we order from any other isp who pays for the engineers
>> visit and what is the likely cost
>> thanks
>
> An engineer will only be dispatched if the line fails to operate
> correctly (or at all) at 1Mbit. BT wholesale will pay for this unless
> the reason the line is not operational is due to your internal wiring or
> your own equipment, at which point you could be charged. Most people in
> this situation don't have a problem and activation proceeds without the
> need for an engineer visit.
>
> Alex

What excactly does the engineer do when they visit?

"Willy" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have checked bt line checker for a family member
> this is the result
>
> Our initial test on your line indicates that you may be able to get
> Broadband from BT with speeds up to 1Mb, which is up to 20 times
> faster than dial-up. At the moment, your telephone line is unable to
> support our 2Mb speed broadband package. Also, due to the length of
> your line, an engineer visit may be required to set up your broadband
> service.
>
> If you decide to place an order, a further test will be performed to
> confirm if your line is suitable for the speed of service you wish to
> order.
>
> my query is if we order from any other isp who pays for the engineers
> visit and what is the likely cost
> thanks

You dont pay, but it is blue murder trying to persuade some ISPs to pass on
the necessary visit over to BT.
It took me ninety minutes to get a tiscali advisor to refer the situation to
BT, similar experieinces with Demon.

Gaz

On Tue, 4 Oct 2005 21:30:10 +0100, "Gaz" <(E-Mail Removed)> wrote:

>
>"Willy" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed).. .
>>I have checked bt line checker for a family member
>> this is the result
>>
>> Our initial test on your line indicates that you may be able to get
>> Broadband from BT with speeds up to 1Mb, which is up to 20 times
>> faster than dial-up. At the moment, your telephone line is unable to
>> support our 2Mb speed broadband package. Also, due to the length of
>> your line, an engineer visit may be required to set up your broadband
>> service.
>>
>> If you decide to place an order, a further test will be performed to
>> confirm if your line is suitable for the speed of service you wish to
>> order.
>>
>> my query is if we order from any other isp who pays for the engineers
>> visit and what is the likely cost
>> thanks
>
>You dont pay, but it is blue murder trying to persuade some ISPs to pass on
>the necessary visit over to BT.
>It took me ninety minutes to get a tiscali advisor to refer the situation to
>BT, similar experieinces with Demon.
>
>Gaz
>

Thanks for the responces, now to enter the minefield of recomending an
isp to them

"Willy" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 4 Oct 2005 21:30:10 +0100, "Gaz" <(E-Mail Removed)> wrote:
>
>>
>>"Willy" <(E-Mail Removed)> wrote in message
>>news:(E-Mail Removed). ..
>>>I have checked bt line checker for a family member
>>> this is the result
>>>
>>> Our initial test on your line indicates that you may be able to get
>>> Broadband from BT with speeds up to 1Mb, which is up to 20 times
>>> faster than dial-up. At the moment, your telephone line is unable to
>>> support our 2Mb speed broadband package. Also, due to the length of
>>> your line, an engineer visit may be required to set up your broadband
>>> service.
>>>
>>> If you decide to place an order, a further test will be performed to
>>> confirm if your line is suitable for the speed of service you wish to
>>> order.
>>>
>>> my query is if we order from any other isp who pays for the engineers
>>> visit and what is the likely cost
>>> thanks
>>
>>You dont pay, but it is blue murder trying to persuade some ISPs to pass
>>on
>>the necessary visit over to BT.
>>It took me ninety minutes to get a tiscali advisor to refer the situation
>>to
>>BT, similar experieinces with Demon.
>>
>>Gaz
>>
>
> Thanks for the responces, now to enter the minefield of recomending an
> isp to them

Some ISPs are excellent for going the extra mile, but they cost extra. AAISP
is one of those, the prices are about two years out of date, but they will
push the boat out and go the extra mile to get you broadband.

I think in terms of regular ISPs and anticipating a problem, i hate to say
it, but BT themselves might be the better ISP. BT Wholesale is supposed to
operate as a seperate company, and not give preference, in reality though,
it takes less head banging to get a line issue sorted out with BT ISP then
none BT ISP.

Just my experieince, i am sure others here have had the opposite
experieince/.

Gaz
Gaz

On Tue, 4 Oct 2005 19:16:41 +0100, "AMX" <(E-Mail Removed)> wrote:

>What excactly does the engineer do when they visit?

find the incoming line and plug his modem into it, if it works he
leaves. If not he tries to make it work. (bit of a summary).

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

Phil Thompson wrote:
> On Tue, 4 Oct 2005 19:16:41 +0100, "AMX" <(E-Mail Removed)> wrote:
>
>> What excactly does the engineer do when they visit?
>
> find the incoming line and plug his modem into it, if it works he
> leaves. If not he tries to make it work. (bit of a summary).

It may look that simple, but it's not, if the line passes at the test
socket on the NTE he will more than likely give some advice as to what
you can do to make it work over your internal wiring, if you want him to
deal with it himself then it becomes chargable .

If it fails at the test socket then the engineer will investigate
further, looking for a better cable path (ADSL wise) between your
exchange & your house, this can be quite complex or quite simple, each
case needs to be taken on it's own merits.

So it's not a quick in , APTS & out (I wish it were......)

Phil Thompson wrote:
> On Tue, 4 Oct 2005 19:16:41 +0100, "AMX" <(E-Mail Removed)> wrote:
>
>> What excactly does the engineer do when they visit?
>
> find the incoming line and plug his modem into it, if it works he
> leaves. If not he tries to make it work. (bit of a summary).
>
> Phil

Surely he stays to drink the nice cup of tea you make him. ;-0
--
Adrian A

Adrian wrote:
> Phil Thompson wrote:
>> On Tue, 4 Oct 2005 19:16:41 +0100, "AMX" <(E-Mail Removed)> wrote:
>>
>>> What excactly does the engineer do when they visit?
>>
>> find the incoming line and plug his modem into it, if it works he
>> leaves. If not he tries to make it work. (bit of a summary).
>>
>> Phil
>
> Surely he stays to drink the nice cup of tea you make him. ;-0

You're my kind of end user ;-)

Honestly the number of end users offering cuppas is far out weighed by
the number who don't. Funny thing is that the nice ones (offering
cuppas) will all be on the same day, so by the end of it you're having
to reluctantly turn them down.