Access using O2 router

Using a Dell laptop I am trying to access an O2 wireless router. This fails
at first then the O2 diagnostic starts up and takes me through a process
which seems successful - in the process there is a report that the wireless
card in the laptop is set for a static IP address and needs to be changed and
that the software is doing that. The software searches for and finds a
network and everything works well until the next restart of the computer when
the same problem occurs and is solved in the same way - setting the card for
IP address. What do I need to do to ensure that the wireless card will accept
the new IP address each time?

I have been advised to try the following, but without success:

1. Log on to the Windows XP client computer as a user who is a member of the
Administrators group.

2. Open the Network Connections folder. To do this, click Start, click on
run, type ncpa.cpl and then press enter.

3. Right-click the network interface, and then click Properties.

4. Click Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

5. Click the Alternate Configuration tab, and then click Automatic private
IP address.

6. Click the General tab, click Obtain an IP address automatically, and then
click OK two times.

jimcalderwood wrote:
> Using a Dell laptop I am trying to access an O2 wireless router. This fails
> at first then the O2 diagnostic starts up and takes me through a process
> which seems successful - in the process there is a report that the wireless
> card in the laptop is set for a static IP address and needs to be changed and
> that the software is doing that. The software searches for and finds a
> network and everything works well until the next restart of the computer when
> the same problem occurs and is solved in the same way - setting the card for
> IP address. What do I need to do to ensure that the wireless card will accept
> the new IP address each time?
>
> I have been advised to try the following, but without success:
>
> 1. Log on to the Windows XP client computer as a user who is a member of the
> Administrators group.
>
> 2. Open the Network Connections folder. To do this, click Start, click on
> run, type ncpa.cpl and then press enter.
>
> 3. Right-click the network interface, and then click Properties.
>
> 4. Click Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
>
> 5. Click the Alternate Configuration tab, and then click Automatic private
> IP address.
>
> 6. Click the General tab, click Obtain an IP address automatically, and then
> click OK two times.

This is an Windows XP installation, correct? Home or Pro? Service Pack?

When you do your 6-step process right after re-booting, in step 4, do
you really see "Internet Protocol Version 4 (TCP/IPv4)"? You should
actually see "Internet Protocol (TCP/IP)". If you see IPv6, you should
remove it.

When you get to step 6, what are the settings before you do anything?

It sounds as if you have multiple software applications all attempting
to configure your laptop's wireless adapter at the same time. I'm not
familiar with O2, but if some O2 wireless diagnostic pops up, then it's
a good bet that there is an O2 configuration utility running.
Considering that your laptop is a Dell, there may also be a Dell
wireless configuration utility running as well. And then there's Windows
Wireless Zero Configuration.

You really want only one utility to manage your adapter.

The Dell utility has a checkbox to "Let this tool manage your wireless
networks."

Windows Wireless Zero Configuration can be controlled by going to
Start>Run and typing "service.msc" (without quotes, then click OK).
If you don't want to use this service to manage your wireless adapter,
first "Stop" it and then set its startup type to "Disabled". For more
details, see http://www.ezlan.net/wzc.html

I don't know how to turn off the O2 utility.

--
Lem -- MS-MVP

Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/ap...0th/index.html