On 4 Sep 2004 in uk.telecom.broadband, Paul Hutchings wrote:
>I'm on dslsurf500 but it's physically an early engineer install.
First thing I'd do would be to ask the question of some other ISPs,
concerning moving from an engineer install to a wires only service,
(a) whether it is more complicated, and (b) what costs are involved.
You are already tempted to use Plus.Net so give them a ring on the 0845
number (1p/min on weekends, and how many other ISPs will give you their
answer tonight :-)) Then, you will have a view on how friendly/ helpful/
confident you find the response from PlusNet and will have something to
compare with. I'm not sure which other ISPs to suggest, and who will
answer on a Sunday (for example) but you may be pleasantly surprised.
I suppose there could be far more ISPs open on the weekend in Sales than
in tech support, so you'll at least have a chance to compare 'hype' for
their 1000 kbps services. I remember speaking to my ISP sometime over
a weekend but they no longer seem to show an 0870 number (some would
be critical of that, but I could care less :-)
Perhaps you can report back on the way you found staff (*if* you were
answered) at ISPs, on which gave a reasonable impression. Also, while
I've not had use of their Flex service, Eclipse has certainly not been
massively attacked, from memory (but you have some reservation on cost
grounds, I think... perhaps the Flex deal would be worth trying?) PGM
|