3com 5012 help

I have 3com router 5012 with a sic 10/100 card on the wan side as
Ethernet 2/0 connected to an isp switch. When I ping from the router
console I get 100% packet loss, I can only get results pinging the isp
switch nothing beyond that. Could it be an acl issue?

I contacted 3com and their support is lousy - to say the least. If
anyone has any ideas, please let me know - I am currently stumped.
Thank you..


Ethernet0/0 current state :UP
Line protocol current state :UP
Description : Ethernet0/0 Interface
The Maximum Transmit Unit is 1500, Hold timer is 10(sec)
Internet Address is 208.111.x.0/28
IP Sending Frames' Format is PKTFMT_ETHNT_2, Hardware address is
0020-9c65-2b7f
Media type is twisted pair, loopback not set, promiscuous mode not set
100Mb/s, Full-duplex, link type is autonegotiation
Output flow-control is disabled, input flow-control is disabled
Output queue : (Urgent queue : Size/Length/Discards) 0/50/0
Output queue : (Protocol queue : Size/Length/Discards) 0/500/0
Output queue : (FIFO queuing : Size/Length/Discards) 0/75/0
Last 300 seconds input rate 0.00 bytes/sec, 0.00 packets/sec
Last 300 seconds output rate 0.00 bytes/sec, 0.00 packets/sec
Input: 0 packets, 0 bytes, 0 buffers
0 broadcasts, 0 multicasts, 0 pauses
0 errors, 0 runts, 0 giants
0 crc, 0 align errors, 0 overruns
0 dribbles, 0 drops, 0 no buffers
Output:0 packets, 0 bytes, 0 buffers
0 broadcasts, 0 multicasts, 0 pauses
0 errors, 0 underruns, 0 collisions
0 deferred, 0 lost carriers


Ethernet2/0 current state :UP
Line protocol current state :UP
Description : Ethernet2/0 Interface
The Maximum Transmit Unit is 1492, Hold timer is 10(sec)
Internet Address is 216.156.x.18/30
IP Sending Frames' Format is PKTFMT_ETHNT_2, Hardware address is
0020-9c65-2b80
Media type is twisted pair, loopback not set, promiscuous mode set
10Mb/s, Full-duplex, link type is force link
Output flow-control is enabled, input flow-control is enabled
Output queue : (Urgent queue : Size/Length/Discards) 0/50/0
Output queue : (Protocol queue : Size/Length/Discards) 0/500/0
Output queue : (FIFO queuing : Size/Length/Discards) 0/75/0
Last 300 seconds input rate 15.20 bytes/sec, 0.14 packets/sec
Last 300 seconds output rate 0.00 bytes/sec, 0.00 packets/sec
Input: 8545 packets, 1114653 bytes, 8545 buffers
2302 broadcasts, 1496 multicasts, 0 pauses
0 errors, 0 runts, 0 giants
0 crc, 0 align errors, 0 overruns
0 dribbles, 0 drops, 0 no buffers
Output:7 packets, 730 bytes, 9 buffers