30 Days notice

I am currently with Plusnet for Broadband. I am out of my 1 year
contract and I have got a good deal with NTL for broadband. On the
plusnet site it says I have to give 30 days notice which I have done
but they are insisting on 52 days notice. I normally pay my bill on
the 15th of the month, I gave them 30 days notice on the 22nd of the
month. It appears that they are charging me for the 3 weeks left in
this payment period and then a full 30 days notice after that. On
their site it just says you must give 30 days notice. Can they do
this to me or must I just accept this? I would appreciate advice on
what I can do. Many thanks
Dave

In an earlier contribution to this discussion,
DB <(E-Mail Removed)> wrote:

> I am currently with Plusnet for Broadband. I am out of my 1 year
> contract and I have got a good deal with NTL for broadband. On the
> plusnet site it says I have to give 30 days notice which I have done
> but they are insisting on 52 days notice. I normally pay my bill on
> the 15th of the month, I gave them 30 days notice on the 22nd of the
> month. It appears that they are charging me for the 3 weeks left in
> this payment period and then a full 30 days notice after that. On
> their site it just says you must give 30 days notice. Can they do
> this to me or must I just accept this? I would appreciate advice on
> what I can do. Many thanks
> Dave

I suspect that somewhere in the T&C's (although I can't find it in a quick
trawl) there'll be a clause which says that any charges which would normally
be due during the notice period will continue to be due. So if a billing
date occurs half-way through your notice period, they'll still take a full
month's service charge - so you are paying for a month and a half's worth
after you gave notice. It's best to give notice immediately before a billing
date.
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Tim
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DB wrote:
> I am currently with Plusnet for Broadband. I am out of my 1 year
> contract and I have got a good deal with NTL for broadband. On the
> plusnet site it says I have to give 30 days notice which I have done
> but they are insisting on 52 days notice. I normally pay my bill on
> the 15th of the month, I gave them 30 days notice on the 22nd of the
> month. It appears that they are charging me for the 3 weeks left in
> this payment period and then a full 30 days notice after that. On
> their site it just says you must give 30 days notice. Can they do
> this to me or must I just accept this? I would appreciate advice on
> what I can do. Many thanks
> Dave
If you are paying by Direct Debit - just cancel the mandate with your bank.

If you are paying by Credit Card - you're stuffed... you can't cancel this
arrangement with your CreditCard company

That's why I changed from CC to DD - that way *I'M* in charge!
--
(E-Mail Removed)
Reply address is spamtrapped. Remove theobvious for valid e-mail address

In article <(E-Mail Removed)>, Tiscali Tim
<(E-Mail Removed)> wrote:

> I suspect that somewhere in the T&C's (although I can't find it in a quick
> trawl) there'll be a clause which says that any charges which would normally
> be due during the notice period will continue to be due. So if a billing
> date occurs half-way through your notice period, they'll still take a full
> month's service charge - so you are paying for a month and a half's worth
> after you gave notice. It's best to give notice immediately before a billing
> date.

Whe I migrated from Plusnet to Zen they did charge me a full month even
though I migrated about 10 days before my billing date. I raised a
ticket to query this and was told it was correct. Hoever, a qucik
whinge in the Plusnet forum on www.adslguide.org solicited a response
from Bob Pullen of Plusnet who said this wasn't correct and he arranged
a pro rata refund.

--
Adrian

"Theory and practice are the same in theory, but different in practice"

Paul King wrote:

> If you are paying by Direct Debit - just cancel the mandate with your bank.

I certainly wouldn't advise that as any debt owed we pass on to debt
recovery agents. We are unable to take part payments and the T's & C's
dictate that any monies that would normally be owed in the notice period
are taken in full.

Raise a ticket and let me know your username in this thread though and I
shall see what can be done.

Can I ask why you chose NTL???

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

On Tue, 05 Jul 2005 22:20:36 +0100, PlusNet Support Team
<(E-Mail Removed)_> wrote:

>Paul King wrote:
>
>> If you are paying by Direct Debit - just cancel the mandate with your bank.
>
>I certainly wouldn't advise that as any debt owed we pass on to debt
>recovery agents. We are unable to take part payments and the T's & C's
>dictate that any monies that would normally be owed in the notice period
>are taken in full.

Yes I agree, it would be a dumb move.

>Raise a ticket and let me know your username in this thread though and I
>shall see what can be done.
>
>Can I ask why you chose NTL???

He hasnt. The original poster DK has though! And I agree with your
views its a bad move!



--
www.senaction.com

Hi Bob
I've already raised two tickets. 16853884 and 16866912 one of which Plusnet
closed. My Username is brockdave. I must admit I've been very happy with
Plusnet in my year with them but it's all been spoilt by this episode. The
reason I am going back to NTL is because the telephone service I get from BT
isn't as good as NTL. I rang BT to enquire about an extension and they
wanted £120. With NTL I have got a very good deal on telephone and
broadband. If Plusnet could run off an NTL line I would stop with them but
unfortunately it doesn't which is the only reason I'm leaving.
Thanks
Dave


"PlusNet Support Team" <(E-Mail Removed)_> wrote in message
news:42caf9af$0$6299$(E-Mail Removed)...
> Paul King wrote:
>
>> If you are paying by Direct Debit - just cancel the mandate with your
>> bank.
>
> I certainly wouldn't advise that as any debt owed we pass on to debt
> recovery agents. We are unable to take part payments and the T's & C's
> dictate that any monies that would normally be owed in the notice period
> are taken in full.
>
> Raise a ticket and let me know your username in this thread though and I
> shall see what can be done.
>
> Can I ask why you chose NTL???
>
> Kind Regards,
>
> --
> |Bob Pullen Broadband Solutions for
> |Support Home & Business @
> |PlusNet plc. www.plus.net
> +------ PlusNet - The smarter way to Internet! -----

On 05 Jul 2005 22:12 GMT, "DB" <(E-Mail Removed)> wrote:

> I rang BT to enquire about an extension and they wanted £120.

Unless there is a really awkward route, I'd have thought a DIY phone
extension kit for under 15 quid would have been the easiest and much
cheaper than getting BT in to do the work. BICBW. Peter.

--

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A: Top-posting.
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DB wrote:
> Hi Bob
> I've already raised two tickets. 16853884 and 16866912 one of which Plusnet
> closed. My Username is brockdave. I must admit I've been very happy with
> Plusnet in my year with them but it's all been spoilt by this episode. The
> reason I am going back to NTL is because the telephone service I get from BT
> isn't as good as NTL. I rang BT to enquire about an extension and they
> wanted £120. With NTL I have got a very good deal on telephone and
> broadband. If Plusnet could run off an NTL line I would stop with them but

As an ntl user, I earnestly suggest you reconsider. I suppose it's
possible BT's customer service is worse than ntl, but it's hard to
imagine. With (cable) bb failing regularly, transparent web proxies
that regularly fall over, an email service second to none, and a vicious
cap on the low-speed connection, this ntl user is seriously thinking of
moving the other way.

Or maybe it's a case of greener grass.........

....
>>I certainly wouldn't advise that as any debt owed we pass on to debt
>>recovery agents. We are unable to take part payments and the T's & C's
>>dictate that any monies that would normally be owed in the notice period
>>are taken in full.

I'm no lawyer, but that sounds faintly illegal to me. And as Plusnet is
high on my list of possible places to go to, I find your comment
disturbing - I'd not sign up to a company with any T&C like that in place.


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poster wrote:
> On 05 Jul 2005 22:12 GMT, "DB" <(E-Mail Removed)> wrote:
>
>
>>I rang BT to enquire about an extension and they wanted £120.
>
>
> Unless there is a really awkward route, I'd have thought a DIY phone
> extension kit for under 15 quid would have been the easiest and much
> cheaper than getting BT in to do the work. BICBW. Peter.

Or for £120 buy a quad pack of digital cordless phones?

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