I have read about the similar problem last year somewhere, and the guy
got it fixed by migrating to some other ISP. I can't remember which ISP,
but for sure was either ZEN, F2S or Plusnet. As customer service levels
of these ISPs are the best, so they chase it up for you with BT if you
explain them everything that happened. If you have had the broadband for
more than one year, I would recommend to get the MAC code from BT and
migrate the connection either to Zen or F2S. With both of them you can
have monthly contract with no activation fee(if migrating) and F2S even
offer uncapped 2Mb broadband for 24.99 pm, with some extras like
webspace, static ip and all. And hopefully by the end of this year, they
will upgrade all UK exchanges to support 8Mb connections
To be honest, I am with Zen at the moment (2Mb, and got free 8 static IP
addresses) and waiting till my exchange gets enabled for 8Mb (hopefully
by september).
Hope it helps!
Regards
(E-Mail Removed) wrote:
> I live in a small village less them 1km away from the exchange, and
> have been enjoying 1mb Broadband for since October 2004.
>
> Imagine my joy when I heard my ISP (BT YAHOO) were offering free 2mb
> upgrades for everyone who could get it.
>
> Well in March 2005 my line was upgraded and initially I was still
> downloading at 1mb even though the line said 2mb; I phoned technical
> support about this... A decision I would come to regret.
>
> The person at tech support said there doesn't appear to be a problem,
> and the download speeds should come up soon. Just in case though, I
> will log a fault against your line with B.T. Wholesale... another
> decision that I would regret.
>
> Within an hour the speeds were up, and I was enjoying 2mb Broadband.
>
> Normally this would be the end of the story, but alas it is not. On the
> following Monday my speed was downgraded again to 1mb, I phoned
> technical support and was informed the engineer has looked into the
> fault, and has found a problem, so I was downgraded to 1mb.
>
> I tried to explain the fault that was logged was fixed within the hour,
> and there was no need for engineer to do that, but it fell on deaf
> ears.
>
> Since then I speak to tech support and order management on a monthly
> basis to find out what is going wrong, but I am informed that my line
> won't support 2mb because B.T. Wholesale say it doesn't.
>
> I was told yesterday there was a problem with my installation (A BT
> installation because of home highway conversion.), and there was no
> date set for B.T. to fix this.
>
> I have noticed that the broadband checker now says my line can only
> support 512kbps because of the length of the line, or some other
> problem; remember I live less then a km away from the exchange. I am
> now worried that my line will be reduced to 512kbps because of this
> even though I have been using 1mb for 8 months.
>
> My neighbour who lives less then 100ft away from me can get 2mb and our
> lines go to the same telegraph pole.
>
> I have asked tech support and order management if I can speak to an
> engineer, or if they can speak to engineer on my behalf to get someone
> to re-test my line, they can't, the reason? My line won't support
> 2mb.
>
> I am now feeling like I am in a sketch of that great TV show: Little
> Britain - "The computer says no!"
>
> I am sure the problem is just a misunderstanding about the original
> fault, and if an engineer tested my line at the property he would find
> the same.
>
> I have no idea what BT Wholesale are going to do I have been told they
> are committed to getting these problems fixed, but they have not set a
> date (I am wondering if that is a stock answer).
>
> I have no idea what my next step is... any suggestions greatly
> appreciated;
>
>
> TIA
>
> Simon.
>
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