2mb Tiscali reports as 1mb???

Hi all

I've just gone on to Tiscali 2mb broadband, having migrated from Wanadoo
because I was experiencing too many problems with them.

The broadband connection is working but, although my router reports a
download speed of 2272 (i.e. 2mb), every speed test I do reveals that I have
only got a 1mb connection (line downloads at approx 700 to 900k). Now I know
that I should be getting 1600 to 1800k and I am certain my line supports 2mb
(the exchange is literally a stone's throw away).

This broadband has only just been activated and I've been having problems
logging on to Tiscali's web site as it won't yet accept my user name and/or
password.

The reason I migrated from Wanadoo was because Wanadoo were supposed to have
upgraded my line from 1mb to 2mb but, after 6 months of still being on 1mb,
I gave up hassling them and migrated.

As stupid as it might sound, would the reason for what appears to be a
slower than paid for connection be because Tiscali are still finalising my
migration? According to their gumpf, my line wasn't supposed to be active
until 9/2/06 - another week.

TIA for any advice

--
Jon Manley

Sounds very fast for Tiscali. Large numbers of people still have a lot
of problems with them. When I had Tiscali broadband it was slower than
dial-up most of the time. The forums were full of complaints. Took me 2
or 3 letters to the chief exec to get my line released.

I hope for your sake they have improved recently.

Jon Manley wrote:
> Hi all
>
> I've just gone on to Tiscali 2mb broadband, having migrated from Wanadoo
> because I was experiencing too many problems with them.
>
> The broadband connection is working but, although my router reports a
> download speed of 2272 (i.e. 2mb), every speed test I do reveals that I have
> only got a 1mb connection (line downloads at approx 700 to 900k). Now I know
> that I should be getting 1600 to 1800k and I am certain my line supports 2mb
> (the exchange is literally a stone's throw away).
>
> This broadband has only just been activated and I've been having problems
> logging on to Tiscali's web site as it won't yet accept my user name and/or
> password.
>
> The reason I migrated from Wanadoo was because Wanadoo were supposed to have
> upgraded my line from 1mb to 2mb but, after 6 months of still being on 1mb,
> I gave up hassling them and migrated.
>
> As stupid as it might sound, would the reason for what appears to be a
> slower than paid for connection be because Tiscali are still finalising my
> migration? According to their gumpf, my line wasn't supposed to be active
> until 9/2/06 - another week.
>
> TIA for any advice
>

"Jon Manley" <jon@NO_SPAM_text2text.org> wrote in message
news:43e24a31$(E-Mail Removed)...
> Hi all
>
> I've just gone on to Tiscali 2mb broadband, having migrated from Wanadoo
> because I was experiencing too many problems with them.
>
> The broadband connection is working but, although my router reports a
> download speed of 2272 (i.e. 2mb), every speed test I do reveals that I
have
> only got a 1mb connection (line downloads at approx 700 to 900k). Now I
know
> that I should be getting 1600 to 1800k and I am certain my line supports
2mb
> (the exchange is literally a stone's throw away).

I am on 1mb with them.. And commonly see 200 - 350kbps max. Welcome to the
club : ((

"The Invisible Man" <(E-Mail Removed)> wrote in message
newsleab3-(E-Mail Removed)...
> Sounds very fast for Tiscali. Large numbers of people still have a lot
> of problems with them. When I had Tiscali broadband it was slower than
> dial-up most of the time. The forums were full of complaints. Took me 2
> or 3 letters to the chief exec to get my line released.
>
> I hope for your sake they have improved recently.

No, still the same. Speeds range from acceptable in the morning, to abysmal
by tea time (as slow as dial-up). Tech support is a joke, they do not
actually know anything about their products or broadband, they just read
from a script.
As regards their recent advertising, I think its just plain criminal that
they advertise something that they know they cannot and will not supply.
I also hope they read this and throw me off of my connection.

Sorry for the rant, I feel better now.

John DH

Well, here's a shock ........... I'm now getting full on 2mb broadband after
receiving a confirmation email from Tiscali this morning.

Did a speed test - 1872k
downloaded a large file from web - sustainable download at 208k

It has varied throughout the day but never as low as 1mb - 1.3mb was about
the slowest.

--
Jon Manley

Well, here's a shock ........... I'm now getting full on 2mb broadband after
receiving a confirmation email from Tiscali this morning.

Did a speed test - 1872k
downloaded a large file from web - sustainable download at 208k

It has varied throughout the day but never as low as 1mb - 1.3mb was about
the slowest.

--
Jon Manley

On Fri, 3 Feb 2006 01:20:30 -0000, "John Stevens" <(E-Mail Removed)>
wrote:

>
>"Jon Manley" <jon@NO_SPAM_text2text.org> wrote in message
>news:43e24a31$(E-Mail Removed)...
>> Hi all
>>
>> I've just gone on to Tiscali 2mb broadband, having migrated from Wanadoo
>> because I was experiencing too many problems with them.
>>
>> The broadband connection is working but, although my router reports a
>> download speed of 2272 (i.e. 2mb), every speed test I do reveals that I
>have
>> only got a 1mb connection (line downloads at approx 700 to 900k). Now I
>know
>> that I should be getting 1600 to 1800k and I am certain my line supports
>2mb
>> (the exchange is literally a stone's throw away).
>
>I am on 1mb with them.. And commonly see 200 - 350kbps max. Welcome to the
>club : ((
>
>
>
Something I can't get to grips with is the reasons why readers of this
newsgroup are on, remain or signup with, Broadband suppliers who are
sub-standard. Anyone care to explain?

David Bradley

John DH wrote:

> "The Invisible Man" <(E-Mail Removed)> wrote
>> When I had Tiscali broadband it was slower than dial-up most ...
>>I hope for your sake they have improved recently.

> No, still the same. ...
> I also hope they read this and throw me off of my connection.

So how long have you been with them, and (since you posted not long ago
about some Entanet service run with a link to www.hydrogene.co.uk) what
would stop you from moving... perhaps to hydrogene - after all, it's at
least run by someone you know (isn't it your own site?) Peter M.

> Something I can't get to grips with is the reasons why readers of this
> newsgroup are on, remain or signup with, Broadband suppliers who are
> sub-standard. Anyone care to explain?
>
> David Bradley

company x sell 2 meg broadband for £25 a month
company y sell 2 meg broadband for £15 a month

poeple sign up with company y without checking it, poeple find out it's
crap, poeple moan etc

Geoff wrote:
>> Something I can't get to grips with is the reasons why readers of
>> this newsgroup are on, remain or signup with, Broadband suppliers
>> who are sub-standard. Anyone care to explain?
>>
>> David Bradley
>
> company x sell 2 meg broadband for £25 a month
> company y sell 2 meg broadband for £15 a month
>
> poeple sign up with company y without checking it, poeple find out
> it's crap, poeple moan etc

Or people sign up for company x who then effectively change their TOC,
people find out it changes for the worst & start moaning...