20 Yeasr of Service - Good Bye ATTWS

Dear ATTWS,

Although I haven't been informed by ATTWS, or by CellularOne, I guess that I
am no longer a customer of ATTWS. My phone still shows AT&T on the display,
but when I try to enter online customer service I am informed that I no
longer have a valid account. I have had service with AT&T for over twenty
years, paying for two phones at the Regional Advantage rate. The only clue I
have that I am no longer an ATTWS customer is that when I go to CellularOne
website, I see that my ZIP code is in their system.

I haven't had to resort to writing a public message ever before, but ATTWS
you should have done better than what you have done to your customers! I
have read over the years about ATTWS customer care, or complaints of lack of
care, and never fully believed what I was reading. I subscribed to AT&T when
you took over the Alaska market from CellularOne under McCaw. Living here in
Alaska, over the years I have read about the new features being introduced
in Japan, Europe, even Iraq! - but we are still limping along as
TDMA/analog! No fancy ringtones, no color screens, no data service, no
Mlife, no GSM (after having read posts on the ATTWS Customer Center forums I
feel fortunate!)

Good Bye ATTWS! You have done dirt to a long time customer without even a
thank you, a good bye, or a boot in the butt. I have a long memory for
these things and a long list of folks I talk to every day. They will be
hearing my story!

Have a good day!

Thanks for the heads-up. I get calls from AT&T wireless more than I'd like
to, since I am a Long Distance customer of AT&T. I have been very happy
with my Cingular Wireless service, but I use my phone pretty much as an
emergency phone, so I am not the best test case for how a company handles
problems.

Sincerely,

Tom Larus, CCIE #10,014
Author of CCIE Warm-Up: Advice and Learning Labs
http://www.ipexpert.com/products_ser...asp?sku=ip7777
(E-Mail Removed)


"Bill O'Connor" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Dear ATTWS,
>
> Although I haven't been informed by ATTWS, or by CellularOne, I guess that
I
> am no longer a customer of ATTWS. My phone still shows AT&T on the
display,
> but when I try to enter online customer service I am informed that I no
> longer have a valid account. I have had service with AT&T for over twenty
> years, paying for two phones at the Regional Advantage rate. The only clue
I
> have that I am no longer an ATTWS customer is that when I go to
CellularOne
> website, I see that my ZIP code is in their system.
>
> I haven't had to resort to writing a public message ever before, but ATTWS
> you should have done better than what you have done to your customers! I
> have read over the years about ATTWS customer care, or complaints of lack
of
> care, and never fully believed what I was reading. I subscribed to AT&T
when
> you took over the Alaska market from CellularOne under McCaw. Living here
in
> Alaska, over the years I have read about the new features being introduced
> in Japan, Europe, even Iraq! - but we are still limping along as
> TDMA/analog! No fancy ringtones, no color screens, no data service, no
> Mlife, no GSM (after having read posts on the ATTWS Customer Center forums
I
> feel fortunate!)
>
> Good Bye ATTWS! You have done dirt to a long time customer without even a
> thank you, a good bye, or a boot in the butt. I have a long memory for
> these things and a long list of folks I talk to every day. They will be
> hearing my story!
>
> Have a good day!
>
>
>