1and1 is the worst domain name registrar

This company has awful business practices. Avoid them. They are just a
bunch of crooks.

I live in the US and here's some what I found:

1- Do not let your domain name expire with them if you do not need it
anymore. While other registrars let your domain name expire without
penalties, these crooks automatically auto renew your domain name and if
you do not pay them, they will happily transfer you to a collection agency,
NCO Financial. I won't be surprised if the agency is a subsidiary of theirs
for more revenue.

2- If you cancel their auto renew feature any time during the year, they
disable many features like changing your dns settings. I talked to a
customer rep and she said I have to reactive the auto renew feature to make
changes. They want to suck as much money from you as they can by making
sure you stay with them and them hoping you forget to cancel the autorenew
and if you don't pay them after they automatically renew it for you, it's
the collection agency. The agency collects a fine plus the registration fee
and the nice surprise: $8 at the time you give your credit card. What is
this? It's a fee for charging your credit card. What a scam.

It's a vicious cycle.

I truly despise this company and every time I see their 8 ad in many
magazines I read, it irks me. Specially their CEO with the smirk on his
face.

I wish they go out of business and disappear.

John DD

John DD, in article <20080415025931.488$(E-Mail Removed)>,
says...
>This company has awful business practices. Avoid them. They are just a
>bunch of crooks.
>
>I live in the US and here's some what I found:

<Cut>

>It's a vicious cycle.
>
>I truly despise this company and every time I see their 8 ad in many
>magazines I read, it irks me. Specially their CEO with the smirk on his
>face.
>
> I wish they go out of business and disappear.

Last year, I changed a domain name registration for a client
from 1&1 to another registrar. 1&1 immediately closed the
account, late at night, which stopped any e-mail forwarding
and other domain management features and services. I don't
know whether they would have cancelled any hosted Websites
similarly, since they weren't providing this feature

Fortunately, the registrar at the new service provider (SP)
(it also wasn't at an ISP) handled their part quickly,
processing the changes. There was only a short apparent break
in the domain access, similar to that due to DNS propagation.
However, if there hadn't been a similar mail forwarding
service already set-up for the domain by the new SP, the loss
of e-mail would have been more serious. As it was, there may
have been a few mails that went to the wrong host, between the
immediate cancellation of services at one SP, to their
provision at another.

There should be no chance of losing the domain with such a
transfer in the UK since the change of registrar is done via a
Nominet change procedure. However, never ask the outgoing
registrar to simply cancel the account since this could lead
to the cancellation of the domain. - and make sure all the
services are ready to go live with the new SP...

--
JohnW.
Replace the obvious with co.uk in 2 places to mail me.

"John DD" <(E-Mail Removed)> wrote in message
news:20080415025931.488$(E-Mail Removed)...
> This company has awful business practices. Avoid them. They are just a
> bunch of crooks.
>
> I live in the US and here's some what I found:
>
> 1- Do not let your domain name expire with them if you do not need it
> anymore. While other registrars let your domain name expire without
> penalties, these crooks automatically auto renew your domain name and if
> you do not pay them, they will happily transfer you to a collection
> agency,
> NCO Financial. I won't be surprised if the agency is a subsidiary of
> theirs
> for more revenue.
>
> 2- If you cancel their auto renew feature any time during the year, they
> disable many features like changing your dns settings. I talked to a
> customer rep and she said I have to reactive the auto renew feature to
> make
> changes. They want to suck as much money from you as they can by making
> sure you stay with them and them hoping you forget to cancel the autorenew
> and if you don't pay them after they automatically renew it for you, it's
> the collection agency. The agency collects a fine plus the registration
> fee
> and the nice surprise: $8 at the time you give your credit card. What is
> this? It's a fee for charging your credit card. What a scam.
>
> It's a vicious cycle.
>
> I truly despise this company and every time I see their 8 ad in many
> magazines I read, it irks me. Specially their CEO with the smirk on his
> face.
>
> I wish they go out of business and disappear.
>
> John DD

I'm glad that I read this.
I want to move my e-mail and web site from my ISP to a web hosting company,
and 1&1 had been suggested by a colleague.
My reasons are mainly so that I would continue to have a web site and
e-mail should I decide to change my ISP. Also with domain-name forwarding,
which I have at present, they put my pages in a frame, which looses all the
META tags, etc.

Any suggestions as to a suitable company for
500MB web space
10 post boxes with web-mail

Brian E

On 15/04/2008 in message <7I6dnZQcd7Zb7JnVnZ2dnUVZ8surnZ2d@plusnet>
Retired wrote:

>Any suggestions as to a suitable company for
>500MB web space
>10 post boxes with web-mail

I have a site hosted with Cyberprog:
http://www.cyberprog.com/home.asp

Very pleased with them. It's a small company so any questions tend to be
dealt with by the boss.

--
Jeff Gaines Damerham Hampshire UK
"Why is it that when we talk to God we're said to be praying,
but when God talks to us we're schizophrenic?"

On 15 Apr 2008 06:59:27 GMT, (E-Mail Removed) (John DD) wrote:

>This company has awful business practices. Avoid them. They are just a
>bunch of crooks.
>
>I live in the US and here's some what I found:
>
>1- Do not let your domain name expire with them if you do not need it
>anymore. While other registrars let your domain name expire without
>penalties, these crooks automatically auto renew your domain name and if
>you do not pay them, they will happily transfer you to a collection agency,
>NCO Financial. I won't be surprised if the agency is a subsidiary of theirs
>for more revenue.

I've seen plenty of people complaining about losing a valued domain
name because it wasn't auto-renewed.

It's relatively easy to expire a domain name using 1&1's UK service.
Admittedly, they don't advertise it very well, though:
<https://contract.oneandone.co.uk/>.

>2- If you cancel their auto renew feature any time during the year, they
>disable many features like changing your dns settings. I talked to a
>customer rep and she said I have to reactive the auto renew feature to make
>changes. They want to suck as much money from you as they can by making
>sure you stay with them and them hoping you forget to cancel the autorenew
>and if you don't pay them after they automatically renew it for you, it's
>the collection agency.

I would expect a customer to be able to use all the features, as
usual, until the domain name expires, so that does seem unfair.

Don't feel too bad about it, though. Here in the UK domain names and
hosting packages are at least twice as expensive than they are in the
US.
--
Martin Jay

"John DD" <(E-Mail Removed)> wrote in message
news:20080415025931.488$(E-Mail Removed)...
> This company has awful business practices. Avoid them. They are just a
> bunch of crooks.
>
> I live in the US and here's some what I found:

Which part of UK.telecom.broadband are struggling to comprehend ?

Retired wrote:
> "John DD" <(E-Mail Removed)> wrote in message
> news:20080415025931.488$(E-Mail Removed)...
>> This company has awful business practices. Avoid them. They are just
>> a bunch of crooks.
>>
>> I live in the US and here's some what I found:
>>
>> 1- Do not let your domain name expire with them if you do not need it
>> anymore. While other registrars let your domain name expire without
>> penalties, these crooks automatically auto renew your domain name
>> and if you do not pay them, they will happily transfer you to a
>> collection agency,
>> NCO Financial. I won't be surprised if the agency is a subsidiary of
>> theirs
>> for more revenue.
>>
>> 2- If you cancel their auto renew feature any time during the year,
>> they disable many features like changing your dns settings. I talked
>> to a customer rep and she said I have to reactive the auto renew
>> feature to make
>> changes. They want to suck as much money from you as they can by
>> making sure you stay with them and them hoping you forget to cancel
>> the autorenew and if you don't pay them after they automatically
>> renew it for you, it's the collection agency. The agency collects a
>> fine plus the registration fee
>> and the nice surprise: $8 at the time you give your credit card.
>> What is this? It's a fee for charging your credit card. What a scam.
>>
>> It's a vicious cycle.
>>
>> I truly despise this company and every time I see their 8 ad in many
>> magazines I read, it irks me. Specially their CEO with the smirk on
>> his face.
>>
>> I wish they go out of business and disappear.
>>
>> John DD
>
> I'm glad that I read this.
> I want to move my e-mail and web site from my ISP to a web hosting
> company, and 1&1 had been suggested by a colleague.
> My reasons are mainly so that I would continue to have a web site and
> e-mail should I decide to change my ISP. Also with domain-name
> forwarding, which I have at present, they put my pages in a frame,
> which looses all the META tags, etc.
>
> Any suggestions as to a suitable company for
> 500MB web space
> 10 post boxes with web-mail

I've been using 1&1 for many years now, have had no problems whatsoever, and
would wholeheartedly recommend them. Your problem with your pages appearing
in a frame because of domain-name forwarding would, of course, disappear if
you hosted your website with 1&1 instead of redirecting to your ISPs
webspace.

John

Martin Jay <(E-Mail Removed)> wrote:
> On 15 Apr 2008 06:59:27 GMT, (E-Mail Removed) (John DD) wrote:
>
> >This company has awful business practices. Avoid them. They are just a
> >bunch of crooks.
> >
> >I live in the US and here's some what I found:
> >
> >1- Do not let your domain name expire with them if you do not need it
> >anymore. While other registrars let your domain name expire without
> >penalties, these crooks automatically auto renew your domain name and if
> >you do not pay them, they will happily transfer you to a collection
> >agency, NCO Financial. I won't be surprised if the agency is a
> >subsidiary of theirs for more revenue.
>
> I've seen plenty of people complaining about losing a valued domain
> name because it wasn't auto-renewed.

That's fine but the way they do it is they try to charge your credit card
and if they couldn't, they renew it at their expense and if you're a day
late in paying them, you're sent straight to the collection agency. Warning
emails would help.

I don't know any service where such a practice is used. If they can't renew
it, then it should be over. If you lose your domain name, it's your fault.
Their practice is probably mentioned in their agreement. So my advice is
read every fine line from this company.


>
> It's relatively easy to expire a domain name using 1&1's UK service.
> Admittedly, they don't advertise it very well, though:
> <https://contract.oneandone.co.uk/>.
>
> >2- If you cancel their auto renew feature any time during the year, they
> >disable many features like changing your dns settings. I talked to a
> >customer rep and she said I have to reactive the auto renew feature to
> >make changes. They want to suck as much money from you as they can by
> >making sure you stay with them and them hoping you forget to cancel the
> >autorenew and if you don't pay them after they automatically renew it
> >for you, it's the collection agency.
>
> I would expect a customer to be able to use all the features, as
> usual, until the domain name expires, so that does seem unfair.
>
> Don't feel too bad about it, though. Here in the UK domain names and
> hosting packages are at least twice as expensive than they are in the
> US.


I would be happy to pay more and be treated fair. This company thinks
because it has low prices, it can do whatever it wants. Warning: Don't be
lured by their big advertising. You will lose your savings by paying other
fees and with the stress they gave you.

I am planning to transfer all my domains to another registrar even though I
have a few months left and I will never use their services. I just can't
trust this company anymore. I really hope I don't get more ugly surprises
from 1&1 during the transfer.

John DD

"Gizmo." <(E-Mail Removed)> wrote:
> "John DD" <(E-Mail Removed)> wrote in message
> news:20080415025931.488$(E-Mail Removed)...
> > This company has awful business practices. Avoid them. They are just a
> > bunch of crooks.
> >
> > I live in the US and here's some what I found:
>
> Which part of UK.telecom.broadband are struggling to comprehend ?

1and1 is a British company with domain registration business in the UK.

John DD

In article <20080415121539.644$(E-Mail Removed)>,
>1and1 is a British company with domain registration business in the UK.

1&1 Internet Ltd is part of 1&1 Internet AG which in turn is part of
United Internet AG, a German company.

-- RIchard
--
:wq